Evaluation indicators for ITOs

Process Indicators

Process indicators describe the important processes that contribute to the achievement of outcomes. Examples of process indicators are the quality of training, assessment and needs assessment. These are indirect indicators of merit, and as such do not guarantee the achievement of outcomes. The process indicators highlight things that ITOs do that are expected to lead to desirable outcomes and which can be observed and described.

The process indicators used in this resource are based on research evidence about the things that contribute to trainee achievement of skills needed by industry. They are generally used as proxies for the outcomes sought. A proxy may be required where there is limited information, the outcomes are hard to measure, or where it is difficult to assess accurately the contribution of the ITO.

Process indicators are particularly useful in reviews focused on improvement.

Where the outcome indicators suggest performance is below the level expected, process indicators can be used diagnostically to explore the reasons. The process indicators can also be used for developing recommendations for improvement.

Where the outcome indicators suggest performance above the level expected, process indicators can be used to validate or explain the processes that contributed to the outcomes.

 
 
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