Policy and Guidelines for the Conduct of External Evaluation and Review - Supplement for Industry Training Organisations


These policy and guidelines pages provide supplementary material to support industry training organisations apply the evaluative approach to their particular role and functions in arranging training, setting standards and providing industry leadership. 

The information in these pages can also be found in the document: Policy and Guidelines for the Conduct of External Evaluation and Review - Supplement for Industry Training Organisations (PDF, 85KB). It is one of three documents prepared to support the evaluative approach to quality assurance in industry training organisations (ITOs). The other two are: Using Evaluation to Strengthen Organisational Self-assessment – a supplement for Industry Training Organisations (PDF, 68KB) and Evaluation Indicators for Industry Training Organisations (PDF, 64KB). ITOs and evaluators should consider these documents in total when planning and undertaking self-assessment in ITOs.

Quality assurance environment

The NZQA Board set policies and guidelines for the conduct of external evaluation and review of ITOs on 27 May 2010, pursuant to NZQA’s statutory role under Sections 6(a), 7(f) and 10 of the Industry Training Act (1992) to provide advice to the Tertiary Education Commission on the recognition and re-recognition of ITOs.

In the past, quality audits were usually conducted at five-yearly intervals to coincide with NZQA’s advice to the Tertiary Education Commission about the re-recognition of each ITO. Self-assessment and external evaluation and review replace quality audits. In addition, the Policy and guidelines for conducting external evaluation and review replaces Quality Assurance Standard for Industry Training Organisations.

NZQA is looking to make statements of confidence in ITO performance and capability in self-assessment. However, where compliance issues are identified, the ITO will be responsible for taking any appropriate corrective action. In serious cases, more definitive action may be required, and the current levers may be used to manage any identified non-compliance with the relevant policy and regulatory positions. The key levers are: withdrawal of consent to assess unit standards on the Directory of Assessment Standards[1] and reporting non-compliance to the Tertiary Education Commission. 

ITO purpose and direction

ITOs have defined statutory functions: industry skills leadership, setting skills standards, and managing arrangements for training.

ITOs have a unique role to make decisions based on industry knowledge and experience about the supply of, and demand for, relevant and high quality training opportunities that meet the needs of trainees, industries, and the wider economy.

ITOs work with:

  • Government – to inform its investment decisions by clearly communicating skills and training needs.
  • Their industries – to assist with the development of strategic training plans and wider industry strategies.
  • Trainees and potential trainees – to support them to fulfil their aspirations, and develop capabilities and skills that can be utilised in the workplace.
  • Tertiary education providers – to help them ensure their programmes and offerings meet the needs of trainees, employers, industry and government.

ITOs are obliged to govern and manage themselves effectively and efficiently, and be accountable to their funders and relevant stakeholders such as industry, business, employers and communities.

[1] Unit standards are now registered on the Directory of Assessment Standards.

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