Using evaluation to strengthen organisational self-assessment - ITO supplement


This resource provides supplementary material to support industry training organisations (ITOs) in applying the evaluative approach to their particular role and functions in arranging training, setting standards and providing industry leadership. It is to be used in conjunction with NZQA’s Policy and Guidelines for the Conduct of External Evaluation and Review.

The information contained in this resource can also be found in the document: Using Evaluation to Strengthen Organisational Self-Assessment - A supplement for industry training organisations (PDF, 68KB).

This resource is one of three prepared to support the evaluative approach to quality assurance in ITOs. The other resources are: Policy and Guidelines for the Conduct of External Evaluation and Review - A supplement for Industry Training Organisations and Evaluation Indicators for Industry Training Organisations. ITOs and evaluators should consider these resources in total when planning and undertaking self-assessment in ITOs.

Quality assurance environment

On 27 May 2010, the NZQA Board set policies and guidelines for the conduct of external evaluation and review of ITOs, pursuant to NZQA’s statutory role under Sections 6(a), 7(f) and 10 of the Industry Training Act (1992) to provide advice to the Tertiary Education Commission on the registration and re-registration of ITOs.

In the past, quality audits were usually conducted at five-yearly intervals to coincide with NZQA’s advice to the Tertiary Education Commission about the re-recognition of each ITO. Self-assessment and external evaluation and review have replaced quality audits. In addition, the Policy and guidelines for conducting external evaluation and review replaces Quality Assurance Standard for Industry Training Organisations.

NZQA is looking to make statements of confidence in ITO performance and capability in self-assessment.  However, where compliance issues are identified, the ITO will be responsible for taking any appropriate corrective action. In serious cases, more definitive action may be required. Existing levers may be used to manage any identified non-compliance with the relevant policy and regulatory positions. The key levers are: withdrawal of consent to assess unit standards on the Directory of Assessment Standards[1], and reporting non-compliance to the Tertiary Education Commission.


[1] Unit standards are now registered on the Directory of Assessment Standards.

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