NZQA as Code Administrator

NZQA is the Code Administrator. We are responsible for monitoring and supporting providers to give effect to the Code.

Our role

As Code Administrator, we:

  • provide advice and guidance to providers and learners
  • approve applications to become a Code Signatory 
  • monitor provider's compliance with the Code.

When warranted, we will:

  • investigate complaints and referrals about Code breaches
  • take appropriate action to address prove breaches by providers.

Find out more about applying to become a signatory

Find out more about how we manage learner complaints

NZQA delegation to Universities New Zealand

For universities, we delegate some of our monitoring responsibilities to Universities New Zealand (UNZ).

Find more information on the delegation to UNZ

Find the UNZ Committee of University Student Pastoral Care CUSPaC findings reports

2023 Code Administrator Plan 

We have published our plan for administering the Code in 2023. The plan outlines:

  • NZQA's priorities
  • monitoring and capability building activities
  • what NZQA, tertiary providers and schools need to focus on in 2023.

Download the 2023 Code Administrator Plan (PDF, 373KB)

Download the 2022 Code Administrator Plan (PDF, 445KB)

Our priorities in 2023

Promoting the Code

  • Promoting the Code so that learners, providers, and other stakeholders know the Code

Building capability

  • Getting alongside providers to build our understanding of current practice, strengths, and areas for development – so we can respond appropriately

Monitoring for impact

  • Using insights gathered to design more risk-based monitoring activities

Focus areas

We will focus on:

The cornerstones of the Code

  • Wellbeing and safety
  • Te Tiriti o Waitangi
  • Learner voice 
  • Whole-of-provider approach

Student accommodation

Building capability in areas we know providers and learners are concerned about, including:

  • Pastoral care of offshore and workplace-based learners
  • Code-appropriate support for learners’ mental health
  • International student pastoral care including as borders re-open

Ensuring tertiary providers have published:

  • Strategic goals and plans for supporting the wellbeing and safety of learners
  • Self-review reports on the quality of learner wellbeing and safety practices
  • 2022 complaints and critical incident data in 2023 self-review reports

Further information

Email the Code team if you have any questions or concerns

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