NZQA as Code Administrator

NZQA is the Code Administrator. We are responsible for monitoring and supporting providers to give effect to the Code.

Our role

As Code Administrator, we:

  • provide advice and guidance to providers and learners
  • approve applications to become a Code Signatory 
  • monitor provider's compliance with the Code.

When warranted, we will:

  • investigate complaints and referrals about Code breaches
  • take appropriate action to address prove breaches by providers.

Find out more about applying to become a signatory

Find out more about how we manage learner complaints

NZQA delegation to Universities New Zealand

For universities, we delegate some of our monitoring responsibilities to Universities New Zealand (UNZ).

Find more information on the delegation to UNZ

Find the UNZ Committee of University Student Pastoral Care CUSPaC findings reports

2022 Code Administrator Plan 

We have published our plan for administering the Code in 2022. The plan outlines:

  • NZQA's priorities
  • monitoring and capability building activities
  • what this means for each subsector in 2022.

Download a copy of the Code administrator plan (PDF, 445KB)

Our priorities in 2022

Promoting the Code

  • Promoting the Code so that learners, providers, and other stakeholders know the Code

Building capability

  • Getting alongside providers to build our understanding of current practice, strengths, and areas for development – so we can respond appropriately

Preparing to monitor for impact

  • Using insights gathered to design risk-based, targeted monitoring from 2023

Focus areas

We will focus on:

The cornerstones of the Code

  • Wellbeing and safety
  • Te Tiriti o Waitangi
  • Learner voice 
  • Whole-of-provider approach

Student accommodation

Areas we know providers and learners are concerned about, including:

  • Pastoral care of offshore and workplace-based learners
  • Code-appropriate support for learners’ mental health
  • International student pastoral care including as borders re-open
  • Areas identified in our tertiary provider survey

Further information

Email the Code team if you have any questions or concerns.

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