Providers and partners

Know the Code: tertiary learners

Te oranga me te haumaru Ākonga - Learner wellbeing and safety

Mātakitakihia ngā kiriata hou ‘Mōhio ki te Rārangi’.

This page is to help you understand the new Code for learner wellbeing and safety.

Who is the Code for? / Mā wai te Rārangi Tikanga Atawhai?

The Code for learner wellbeing and safety (PDF, 925KB) covers all domestic and international tertiary learners at universities, Te Pūkenga, private training establishments, and wānanga. The Code covers students who are studying online, offshore and/or in workplace-based settings.

The Code also covers international school learners studying in New Zealand.

The Code came into effect on 1 January 2022, replacing the previous international Code (PDF, 736KB) and interim domestic Code (PDF, 202KB).

Ko te tikanga o tēnei whārangi he whakamārama atu ki a koe ngā āhuatanga katoa o te Rārangi (PDF, 939KB) hou.

Mā ngā ākonga katoa kei ngā whare wānanga, ngā kura amorangi mātauranga, Te Pūkenga, ngā whare whakangungu tūmataiti, me ngā wānanga Māori. E hāngai tonu ana te Rārangi ki ngā ākonga e ako ana i te ipurangi, ki tāwahi, ki ngā ohu mahi rānei.

Mā ngā ākonga nō tāwahi e ako ana ki Aotearoa nei.

I whakamanahia ai te Rārangi Tikanga Atawhai nei i te 01 o Kohitātea 2022, ā, kua whakatahangia te Rārangi Tikanga nō Tāwāhi me te Rārangi Tikanga Taupua.

What is the Code? / He aha hoki te Rārangi Tikanga Atawhai?

The Code for learner wellbeing and safety sets out the roles and responsibilities of tertiary education organisations (TEOs) in promoting and supporting your wellbeing, development and educational achievement.

Under the Code, your TEO should be helping you to be:

safe, physically, and mentally
respected and accepted for who you are
supported in your learning and wellbeing
connected with your social and cultural networks and
able to have your say in decisions about services.

The Code has twelve outcomes.

Outcomes 1 and 2 focus on education providers taking a whole of organisation approach to learner wellbeing and safety, and that learner voice is embedded into the organisation.

Outcomes 3 and 4 focus on wellbeing and safety practices for all tertiary providers and relate to physical and digital learning environments.

Outcomes 5 – 7 focus on student accommodation to ensure that it is safe and creating inclusive communities.

Outcomes 8 – 12 have the same requirements to the previous international Code for tertiary learners, and ensures international learners have access to the right information and support before and during their study.

He aratohu te Rārangi Tikanga Atawhai hei whakamārama i te kawenga o ngā kura amorangi mātauranga ki te tautāwhi i a koe, i ō whāinga katoa hoki e pā ana ki te mātauranga.

E ai ki te Rārangi Tikanga Atawhai me āwhina tō whare amorangi mātauranga kia:

noho haumaru koe ā-tinana, ā-hinengaro
whakaute, kia whakamana i tō tuākiritanga
tautoko i ō akoranga, i ō toiora
piri tonu koe ki ō taura here ā-iwi, ā-tikanga
āhei koe ki te whakaputa korero e ai ki ngā ratonga.

Tekau mā rua ngā putanga o te Rārangi Tikanga Atawhai mō ngā ākonga o ngā kura amorangi mātauranga

Ko ngā putanga 1 me 2 e aro ana ki ngā kura amorangi mātauranga me ā rātou mahi e hāngai ana ki te toiora me te oranga o ngā ākonga, ā, ko te reo o ngā ākonga kua whakapūmautia hoki ki ngā āhuatanga katoa o taua kura.

Ko ngā putanga 3 me 4 e aro ana ki ngā whakahaerenga ā ngā kura amorangi mātauranga e ai ki te toiora me te oranga o ngā ākonga, ā, e hāngai ana ki te taiao o te ako ā-kikokiko, ā-matihiko anō hoki.

Ko ngā putanga 5 ki te 7 e aro ana ki ngā whare nohonoho o ngā ākonga kia haumaru, ā, kia whai wāhi ai te katoa o ngā hapori anō hoki.

Ko ngā putanga 8 ki te 12 e rite ana ngā herenga ki tā te Rārangi Tikanga mō ngā ākonga nō tāwahi, ā, he aratohu hei whakamana i ngā ākonga nō tāwahi kia whai wāhi ai rātou ki ngā kōrero tika o te wā, ā, ko te tautoko hoki i a rātou i mua tonu i te tīmatanga o ngā akoranga, ā te wā e ako ana rātou anō hoki.

Student accommodation / Ngā whare nohonoho o te ākonga

The three outcomes of the Code relating to student accommodation are there to ensure that your student accommodation provides a positive and supportive environment for you to live in.

Under the Code, student accommodation means premises that are exempt under section 5B of the Residential Tenancies Act 1986. This includes halls of residence/apartments/villages and student hostels. It does not include homestays or private flatting/boarding situations.

Ko ngā putanga e toru e aro ana ki ngā whare nohonoho o te ākonga, he whakatūturu i te painga o te whare amorangi mātauranga hei wāhi noho, ā, he whakataunga hoki i te mauri tau o te ākonga.

E ai ki te Rārangi Tikanga Atawhai, ko ngā whare noho o te ākonga, he whare kāore i raro i te wāhanga 5B o te ture Residential Tenancies Act 1986 pēnei i ngā hōro ākonga/ngā wharepuni/ngā kāinga tae atu ki ngā whare nohonoho ākonga. Kāore e āhei ana te noho ki tō te ākonga whare ake, ki te rīhi whare motuhake rānei.

What should I do if I am unhappy with my tertiary education organisation? / Ka ahatia mēnā kāore i te pai te whare amorangi mātauranga ki a au?

Talk to your tertiary education organisation first if you feel your needs are not being met or to make a complaint. You can contact us if you are unhappy with the outcome of your complaint. Click here for more information on how to do this.

Me he raruraru, he komekome rānei ōu, kōrero ki tō whare amorangi mātauranga i te tuatahi. Ki te kore tonu ō hiahia, ō nawe e whakaea, whakapā mai anō ki a mātou. Mō te roanga o ngā kōrero, tirohia te paehono nei.

Contact us / Whakapā mai ki a NZQA

For further information, please email us at code.enquiries@nzqa.govt.nz.

Mō ētahi atu whakamārama, īmēra mai ki a mātou, code.enquiries@nzqa.govt.nz.