Communications toolkit

Resources such as social media posts, videos and flyers to help your learners know about and understand the Code of Practice

About this toolkit

It is important for all international and domestic tertiary learners to know about the Code so that they understand what services and support are available to them during their studies.

We have published a communications toolkit with optional resources for you to use to help your learners know and understand the Code.

Feel free to use them at orientation and throughout your learners’ enrolment period, as appropriate.

Social media posts

Click on the links below to share these short social media posts on your own platforms.

For Instagram, use regram. For YouTube, click the 'Share' button.

Go to our Instagram page (external link)

Go to our YouTube channel (external link)

Know the Code videos

We released a series of videos outlining what support domestic tertiary and all international learners can expect for their wellbeing and safety while studying.

These videos aim to support learners' understanding of the Code of Practice. They were made for learners, by learners, and cover a wide range of topics about the Code.

You can embed, or link to, these videos on your website, social media or to student platforms, such as Blackboard or Moodle.

Know the Code - videos

Know the Code - short video promotion (external link) - YouTube

Flyers and logos

Know the Code flyers

#KnowtheCode flyer (A5 size) [PDF, 490 KB]

#KnowtheCode flyer (A4 size) [PDF, 957 KB]

Know the Code logos

You can use the #knowthecode logos in posters or in publications. 

#KnowtheCode image - English [JPG, 857 KB]

#KnowtheCode image - Te Reo Māori [JPG, 942 KB]

Complaints and disputes flyers

Print, or digitally share these flyers about the disputes resolutions schemes, which will support learners through any financial or contractual complaints.

International students complaints

It's ok to complain - iStudent Complaints [PDF, 2.4 MB]

Tertiary Education Dispute Resolution

Helping Domestic Learners & Providers Resolve Disputes [PDF, 602 KB]

Code summary translations

We have translated summaries of the Code for international school learners and their families.

You can share these summaries with prospective and current learners, and educational agents.

Wellbeing and safety for international learners

Important information for international school learners and their families

Go to the translations

Wellbeing and safety for tertiary learners

Important information about the Code for tertiary learners

Go to the translations

Questions about the Code?