Sometimes education providers have to close a course. When this happens the PTE is responsible for ensuring that the fees of its learners are protected.
When a private training establishment (PTE) closes it is referred to as a 'closure event'.
On this page
Reasons why a PTE might close
A PTE may close a course because it:
- is no longer delivering or capable of delivering the programme or training scheme
- ceases to be a signatory to the Education (Pastoral Care of International Students) Code of Practice 2021
- is closed following regulatory action by NZQA
- becomes insolvent or
- ceases to operate or loses its body corporate status.
If NZQA has serious concerns we may close a course
We do this by:
- cancelling the PTE’s registration
- withdrawing the PTE’s programme approval or accreditation
- withdrawng the PTE’s training scheme approval or
- withdrawing the PTE’s consent to assess against standards
Our processes allow for a PTE in this position to provide feedback and information before we decide whether to take the action that is being considered.
In most cases, NZQA takes on a coordinating role, to ensure the interests of all parties are represented.
We will liaise with the relevant stakeholders (including affected students) when managing a closure to ensure everyone is aware of the situation and the necessary next steps.
How PTEs must support learners
When a programme or training scheme closes for any reason. PTEs must ensure that:
- students are kept well informed and understand the options that are available to them
- students who choose to transfer to an alternative education organisation will continue their tuition with minimal disruption
- students who discontinue tuition receive the appropriate refund of fees without undue delays.
Go to student withdrawals and refunds - risk to student welfare, including interruption of accommodation, is minimised
- disruption to other organisations involved is minimised
- New Zealand's reputation as a quality education destination is protected
- all relevant and reasonable costs relating to students associated with the cessation of the course are met.
Relevant and reasonable costs
These include costs related to:
- assessments of students or recognition of prior learning or credit transfer that may be required
- student education or training needed due to poor lack of teaching provision, and
- transfer of students to courses at other education providers.
Find out more
Information for PTEs - student fee protection