Framework search results

Framework search results

Search Standards

 

Assessment Standards

Contact Centre Operations
Level 3
16775 Unit Demonstrate and apply knowledge of contact centre technology and systems
This standard is expiring. The last date for assessment to take place is Thu Dec 31 00:00:00 NZDT 2026.
5 Credits
Word  PDF
Version 9
View Education Organisations with Consent to Assess
This unit standard is for customer service agents (CSAs) who need to understand and use the technology and systems in a modern contact centre. People credited with this unit standard are able to: - explain and utilise current contact centre technology and systems; . describe functions that enable and manage the interaction delivery in a contact centre; - explain contact centre statistics available to CSAs.
Standard-setting body: Ringa Hora Services Workforce Development Council

Data as at 2024-10-31 23:01:06.44