Domain - Casino Gaming

Domain - Casino Gaming

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Assessment Standards

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Level 3

Perform host responsibilities in a casino

Word  PDF

Version 4

18475 Unit Standard 5 Credits

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People credited with this unit standard are able to, in a casino: provide information to customers about playing gaming machines; provide information to customers related to host responsibilities for gaming machines; demonstrate knowledge of host responsibilities relating to minors; demonstrate knowledge of host responsibilities relating to alcohol consumption; and deal with situations that may lead to disputes related to gaming machines.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Demonstrate knowledge of rules and maintain gaming machines in a casino

Word  PDF

Version 4 This unit standard replaced unit standard 9892.

18476 Unit Standard 10 Credits

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People credited with this unit standard are able to, in a casino: interpret and apply terms common to gaming machines; explain the rules and features of the operation of gaming machines; identify gaming machine faults; take action to rectify gaming machine faults; and identify and deal with irregularities and non-compliance in the operation of gaming machines.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Maintain security and safety of gaming machines and the gaming area in a casino

Word  PDF

Version 4

18477 Unit Standard 4 Credits

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People credited with this unit standard are able to: maintain the security of cash, keys, and gaming machine equipment in a casino; and maintain security and safety in the gaming area in a casino.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Interpret and apply procedures related to the use of casino gaming machines

Word  PDF

Version 4 This unit standard replaced unit standard 9898.

18478 Unit Standard 8 Credits

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People credited with this unit standard are able to interpret and apply procedures for: payouts from gaming machines; unclaimed credits or unplayed games and unclaimed monies; and using gaming machine keys and equipment.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Operate the racing game in a casino
This standard has expired and is no longer available.

Version 3

19715 Unit Standard 4 Credits

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People credited with this unit standard are able to: interpret and apply terms specific to the racing game; open the table for the racing game; operate the table for the racing game; apply rules and procedures for wagers for the racing game; apply rules and procedures for payouts for the racing game; close the racing game; deal with irregularities and/or non-compliance in the racing game; and maintain game security for the racing game.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Operate the game of poker

Word  PDF

Version 3

25106 Unit Standard 8 Credits

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People credited with this unit standard are able to, for the game of poker: interpret and apply terms commonly used in the game; open the table; shuffle and cut cards; deal; apply rules and procedures for wagers; apply rules and procedures for determining the winner; deal with irregularities and non-compliance; maintain game security; and close the game.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Demonstrate knowledge of the rules, procedures, and organisational structure of a casino

Word  PDF

Version 5

9871 Unit Standard 5 Credits

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People credited with this unit standard are able to demonstrate knowledge of the rules and procedures for casino personnel and premises, and the structure of a selected casino operation in New Zealand. This unit standard is intended for employees or prospective employees of a casino, or Department of Internal Affairs Gaming Inspectors.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Operate the game of pai gow

Word  PDF

Version 5

9873 Unit Standard 8 Credits

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People credited with this unit standard are able to, in the game of pai gow: interpret and apply terms commonly used in the game; open the table; shuffle and cut tiles; deal; apply rules and procedures for wagers; apply rules and procedures for payouts; deal with irregularities and non-compliance; maintain game security; and close the game.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Use chips in casino table games

Word  PDF

Version 5

9875 Unit Standard 6 Credits

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People credited with this unit standard are able to, in casino table games: handle chips; identify, sort, and stack chips; and count, exchange, and issue chips.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Operate the game of blackjack

Word  PDF

Version 5

9876 Unit Standard 8 Credits

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People credited with this unit standard are able to, for the game of blackjack: interpret and apply terms commonly used in the game; open the table; shuffle and cut cards; deal; apply rules and procedures for wagers; apply rules and procedures for payouts; deal with irregularities and non-compliance; maintain game security; and close the game.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Operate the game of roulette

Word  PDF

Version 5

9878 Unit Standard 8 Credits

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People credited with this unit standard are able to, for the game of roulette: interpret and apply terms commonly used in the game; open the table; operate the table and deal; apply rules and procedures for wagers; apply rules and procedures for payouts; deal with irregularities and non-compliance; maintain game security; and close the game.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Operate the game of mini baccarat
This standard has expired and is no longer available.

Version 3

9880 Unit Standard 8 Credits

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People credited with this unit standard are able to: interpret and apply terms specific to the game of mini baccarat; open the table for the game of mini baccarat; shuffle and cut cards for the game of mini baccarat; deal the game of mini baccarat; apply rules and procedures for wagers for the game of mini baccarat; apply rules and procedures for payouts for the game of mini baccarat; deal with irregularities and/or non compliance in the game of mini baccarat; maintain game security for the game of mini baccarat; and close the game of mini baccarat.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Operate the game of baccarat

Word  PDF

Version 6

9882 Unit Standard 8 Credits

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People credited with this unit standard are able to, for the game of baccarat: interpret and apply terms commonly used in the game; open the table; shuffle and cut cards; deal; apply rules and procedures for wagers; apply rules and procedures for payouts; deal with irregularities and non-compliance; maintain game security; and close the game.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Operate the game of Caribbean stud poker

Word  PDF

Version 5

9884 Unit Standard 4 Credits

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People credited with this unit standard are able to, for the game of Caribbean stud poker: interpret and apply terms commonly used in the game; open the table; shuffle and cut cards; deal; apply rules and procedures for wagers; apply rules and procedures for payouts; deal with irregularities and non-compliance; maintain game security; and close the game.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Operate the game of tai sai

Word  PDF

Version 5

9886 Unit Standard 4 Credits

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People credited with this unit standard are able to, for the game of tai sai: interpret and apply terms commonly used in the game; open the table; use a dice tumbler for the game and operate a table; apply rules and procedures for wagers; apply rules and procedures for payouts; deal with irregularities and non-compliance; maintain game security; and close the game.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Operate the game of money wheel

Word  PDF

Version 5

9888 Unit Standard 4 Credits

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People credited with this unit standard are able to, for the game of money wheel: interpret and apply terms commonly used in the game; open the table; spin the wheel and operate the table; apply rules and procedures for wagers; apply rules and procedures for payouts; deal with irregularities and non-compliance; maintain game security; and close the game.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Conduct the game of keno
This standard has expired and is no longer available.

Version 4

9890 Unit Standard 8 Credits

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People credited with this unit standard are able to: interpret and apply terms specific to the game of keno; calculate a winning bet for the game of keno; use equipment to operate the game of keno; apply rules and procedures for wagers for the game of keno; close the game and draw winning numbers; apply rules and procedures for payouts for the game of keno; and control keno float.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Handle and process coin, cash, and chips in a casino

Word  PDF

Version 5

9894 Unit Standard 3 Credits

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People credited with this unit standard are able to, in a casino: handle chips; count, balance, collect, and store chips; issue chip purchase vouchers; redeem chips or chip purchase vouchers; handle coin and cash; deal with non-cash transactions; exchange foreign currency; and describe the procedures for responding to robbery or hold-up.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Handle hard cash count in a casino

Word  PDF

Version 5

9896 Unit Standard 8 Credits

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People credited with this unit standard are able to, for a casino: count and collect hard cash; balance hard cash on the computerised management system; and adhere to security and emergency procedures for the count room.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Handle soft cash count in a casino

Word  PDF

Version 5

9897 Unit Standard 8 Credits

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People credited with this unit standard are able to, in a casino: count and collect soft cash; balance soft cash on the computerised management system; and adhere to security and emergency procedures for the count room.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Demonstrate knowledge of rules and terms related to table games in a casino

Word  PDF

Version 5

9900 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate knowledge of: the general rules for table games in a casino; and terms commonly used in table games in a casino.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Provide service to customers in a casino

Word  PDF

Version 5

9906 Unit Standard 8 Credits

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People credited with this unit standard are able to: demonstrate knowledge of good service in a casino; carry out customer service responsibilities in a casino; and provide information to customers in terms of the Gambling Act 2003.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Operate the game of midi baccarat
This standard has expired and is no longer available.

Version 3

9907 Unit Standard 8 Credits

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People credited with this unit standard are able to: interpret and apply terms specific to the game of midi baccarat; open the table for the game of midi baccarat; shuffle and cut cards for the game of midi baccarat; deal the game of midi baccarat; apply rules and procedures for wagers for the game of midi baccarat; apply rules and procedures for payouts for the game of midi baccarat; deal with irregularities and/or non compliance in the game of midi baccarat; maintain game security for the game of midi baccarat; and close the game of midi baccarat.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Operate the game of craps

Word  PDF

Version 5

9909 Unit Standard 12 Credits

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People credited with this unit standard are able to, for the game of craps: interpret and apply terms commonly used in the game; open the table; use the dice and deal; apply rules and procedures for wagers; apply rules and procedures for payouts; deal with irregularities and non-compliance; maintain game security; and close the game.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Demonstrate knowledge of industry procedures in relation to host responsibility in a casino

Word  PDF

Version 6

9912 Unit Standard 2 Credits

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People credited with this unit standard are able to demonstrate knowledge of industry procedures in relation to host responsibility in a casino.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Level 4

Supervise customer service and deal with customer complaints in a casino gaming machine area

Word  PDF

Version 4

18479 Unit Standard 5 Credits

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People credited with this unit standard are able to, in a casino gaming machine area: supervise customer service, and deal with customer complaints. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure security and safety of gaming machines and staff is maintained in a casino

Word  PDF

Version 4

18480 Unit Standard 5 Credits

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People credited with this unit standard are able to, in a casino: ensure security and safety of casino gaming machines is maintained; and ensure security and safety of staff in the gaming areas.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance with the procedures for gaming machines

Word  PDF

Version 4 This unit standard replaced unit standard 9893.

18481 Unit Standard 5 Credits

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People credited with this unit standard are able to ensure compliance for the operation of gaming machines, and authorise payouts for gaming machines. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance in financial transactions in a casino gaming machine area

Word  PDF

Version 4

18482 Unit Standard 3 Credits

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People credited with this unit standard are able to, in a casino gaming machine area, ensure compliance in financial transactions and describe the procedures for responding to robbery or hold-up. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance with the rules and procedures for the game of poker

Word  PDF

Version 3

25107 Unit Standard 5 Credits

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People credited with this unit standard are able to ensure compliance with the rules and procedures for the game of poker. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Demonstrate knowledge of the Gambling Act 2003

Word  PDF

Version 6

9872 Unit Standard 5 Credits

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People credited with this unit standard are able to demonstrate knowledge of the Gambling Act 2003.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance with the rules and procedures for the game of pai gow

Word  PDF

Version 5

9874 Unit Standard 5 Credits

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People credited with this unit standard are able to ensure compliance with the rules and procedures for the game of pai gow. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance with the rules and procedures for the game of blackjack

Word  PDF

Version 5

9877 Unit Standard 5 Credits

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People credited with this unit standard are able to ensure compliance with the rules and procedures for the game of blackjack. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance with the rules and procedures for the game of roulette

Word  PDF

Version 5

9879 Unit Standard 5 Credits

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People credited with this unit standard are able to ensure compliance with the rules and procedures for the game of roulette. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance with the rules and procedures for the game of mini baccarat
This standard has expired and is no longer available.

Version 3

9881 Unit Standard 5 Credits

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People credited with this unit standard are able to: interpret and apply terms specific to the game of mini baccarat, and ensure compliance for the game of mini baccarat.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Ensure compliance with the rules and procedures for the game of baccarat

Word  PDF

Version 5

9883 Unit Standard 5 Credits

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People credited with this unit standard are able to ensure compliance with the rules and procedures for the game of baccarat. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance with the rules and procedures for the game of Caribbean stud poker

Word  PDF

Version 5

9885 Unit Standard 2 Credits

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People credited with this unit standard are able to ensure compliance with the rules and procedures for the game of Caribbean stud poker. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance with the rules and procedures for the game of tai sai

Word  PDF

Version 5

9887 Unit Standard 2 Credits

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People credited with this unit standard are able to ensure compliance with the rules and procedures for the game of tai sai. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance with the rules and procedures for the game of money wheel

Word  PDF

Version 5

9889 Unit Standard 2 Credits

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People credited with this unit standard are able to ensure compliance with the rules and procedures for the game of money wheel. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance with the rules and procedures for the game of keno
This standard has expired and is no longer available.

Version 3

9891 Unit Standard 5 Credits

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People credited with this unit standard are able to: interpret and apply terms specific to the game of keno; demonstrate knowledge of the schedule of prizes for the game of keno; ensure compliance in the game of keno; and control keno float.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Demonstrate knowledge of legislation that impacts upon operation of casinos
This standard has expired and is no longer available.

Version 3

9899 Unit Standard 5 Credits

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People credited with this unit standard are able to: source and interpret terms used in the Casino Control Act, 1990, regulations and any subsequent amendments; and source and interpret legislation and regulations that impact upon the operation of a casino.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Supervise casino table games

Word  PDF

Version 5

9901 Unit Standard 5 Credits

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People credited with this unit standard are able to: ensure application of the rules, procedures, and legislation of casino table games; appraise and discipline staff operating casino table games; apply industry procedures for tracking casino table game players and float management; and monitor table closures during emergencies for casino table games. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Supervise and ensure maintenance of gaming machines in a casino

Word  PDF

Version 5

9902 Unit Standard 5 Credits

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People credited with this unit standard are able to, in a casino: supervise the operation of gaming machines; respond to customer requirements relating to gaming machines; and ensure maintenance of gaming machines in a casino.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Supervise keno in a casino
This standard has expired and is no longer available.

Version 3

9904 Unit Standard 5 Credits

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People credited with this unit standard are able to: apply the Casino Control Act, 1990, to keno in a casino; supervise the application of rules for keno in a casino; and supervise irregularities and/or non-compliance in keno in a casino.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Receive and report complaints in a casino

Word  PDF

Version 6

9905 Unit Standard 2 Credits

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People credited with this unit standard are able to receive complaints in a casino and report complaints in a casino. This unit standard is designed for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance with the rules and procedures for the game of midi baccarat
This standard has expired and is no longer available.

Version 3

9908 Unit Standard 5 Credits

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People credited with this unit standard are able to: interpret and apply terms specific to the game of midi baccarat, and ensure compliance for the game of midi baccarat.

Standard-setting body:

ServiceIQ - Aviation, Tourism and Travel Training Organisation ServiceIQ

Ensure compliance with the rules and procedures for the game of craps

Word  PDF

Version 5

9910 Unit Standard 8 Credits

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People credited with this unit standard are able to ensure compliance with the rules and procedures for the game of craps. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Use a casino management system

Word  PDF

Version 5

9911 Unit Standard 8 Credits

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People credited with this unit standard are able to, for a casino management system: input information; access information; and deal with irregularities and non-compliance. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Level 5

Handle gaming related dispute(s) in a casino

Word  PDF

Version 5

15701 Unit Standard 5 Credits

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People credited with this unit standard are able to: identify the parameters and legal implications of gaming related dispute(s); liaise with the affected casino department(s); negotiate between the parties involved in the gaming related dispute(s); and arrive at a resolution of the gaming related dispute(s).

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Manage stakeholder relationships for a casino

Word  PDF

Version 5

15704 Unit Standard 5 Credits

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People credited with this unit standard are able to: establish relationships with casino stakeholders; develop casino stakeholder management plan; and implement casino stakeholder management plan.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Apply legislation to casino gaming operations

Word  PDF

Version 5

15706 Unit Standard 5 Credits

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People credited with this unit standard are able to apply knowledge of: relevant regulations to casino gaming operations; the legislative process and legislative amendment process to casino operations; and the Anti-Money Laundering and Countering Financing of Terrorism Amendment Act 2017 to casino operations.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Manage issues relating to casino shift work

Word  PDF

Version 5

15708 Unit Standard 5 Credits

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People credited with this unit standard are able to: demonstrate knowledge of the issues relating to shift work in a casino; develop guidelines to address issues relating to shift work in a casino; and manage issues relating to shift work in a casino.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Develop and assess the viability of a floor plan for a casino gaming layout for a small casino

Word  PDF

Version 5

15709 Unit Standard 5 Credits

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People credited with this unit standard are able to: determine requirements for the casino gaming floor layout; develop a casino gaming floor configuration; and assess the viability of the floor plan for a casino gaming layout.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Develop strategies to address the issues raised in a social impact report of a casino

Word  PDF

Version 5

15710 Unit Standard 10 Credits

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People credited with this unit standard are able to interpret information contained in a social impact report of a casino, and develop and recommend strategies to deal with the issues contained in a social impact report of a casino.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Demonstrate knowledge of the psychology of gaming as it relates to casino gaming management

Word  PDF

Version 5

15711 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of: types and profiles of casino gamblers; reasons people gamble in casinos; and detection and treatment of problem gambling in casinos.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Develop and modify an operating procedures manual for a specified activity of a casino

Word  PDF

Version 5

15712 Unit Standard 4 Credits

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People credited with this unit standard are able to: identify the requirements for development and/or modification of an operation procedures manual for a specified activity of a casino; develop a draft operating procedures manual for a specified activity in a casino; and produce a final draft of the operating procedures manual for a specified activity in a casino and submit for approval.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Develop and/or modify gazetted rules for a casino

Word  PDF

Version 5

15713 Unit Standard 4 Credits

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People credited with this unit standard are able to: identify the requirements for development and/or modification of the gazetted rules for a casino; and develop a draft modification of the gazetted rules for a casino.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Identify, develop, and present an audit and inspection plan for a specific area of casino operations

Word  PDF

Version 5

15714 Unit Standard 10 Credits

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People credited with this unit standard are able to, for a specified area of casino operations: identify key risks applicable; identify key controls to mitigate risks; identify audit and inspection services required to ensure compliance with key controls; and prepare and present an audit and inspection plan.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Develop and manage a budget for casino inspection and monitoring services

Word  PDF

Version 5

15715 Unit Standard 8 Credits

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People credited with this unit standard are able to: carry out budget planning for the personnel, operating and capital requirements of the casino inspection and monitoring services unit budget; manage casino inspection and monitoring services within budget; and monitor and control cost of casino inspection and monitoring services against agreed budget.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Review a rules and procedures manual for a specified area of casino operations

Word  PDF

Version 5

15716 Unit Standard 4 Credits

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People credited with this unit standard are able to identify key controls applicable to a specified area of a casino; determine the suitability of approved rules and procedures governing a specified area of a casino; and prepare a submission to implement changes related to a specified area of a casino.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure compliance in financial transactions and reporting in a casino

Word  PDF

Version 5

9895 Unit Standard 3 Credits

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People credited with this unit standard are able, in a casino, to ensure compliance in: the counting and collecting of chips; the exchange of chip purchase vouchers or chips; the redeeming of chips or chip purchase vouchers; the handling of coin and cash; non-cash transactions; the exchange of foreign currency; and describe the procedures for responding to robbery or hold-up. This unit standard is intended for employees at a supervisory level.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Ensure technical compliance of gaming machines in a casino

Word  PDF

Version 5

9903 Unit Standard 20 Credits

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People credited with this unit standard are able to, in a casino: check gaming machines; repair and report faults in gaming machines; and test a gaming machine.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Level 6

Monitor and review the performance of the gaming resource

Word  PDF

Version 5

15702 Unit Standard 10 Credits

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People credited with this unit standard are able to: determine potential revenue by applying mathematics to casino games; draw up an operational plan related to the selected gaming resource; develop and implement an implementation plan for the selected gaming resource; review the performance of the selected gaming resource against the plan; and amend the operational plan related to the selected gaming resource.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Plan, develop, and implement a casino player recruitment and retention strategy

Word  PDF

Version 5

15703 Unit Standard 6 Credits

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People credited with this unit standard are able to plan, develop, and implement programmes and activities for recruitment and retention of player membership; and appraise and review the performance of a player membership programme.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Demonstrate knowledge of trends and developments in casino gaming, technology, and regulatory models

Word  PDF

Version 5

15705 Unit Standard 10 Credits

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People credited with this unit standard are able to: demonstrate knowledge of international trends and developments in casino gaming, casino technology and casino gaming regulatory models; demonstrate knowledge of the impact upon and implications of these trends and developments for New Zealand casinos; and develop a proposal for the implementation of a selected international trend or development in casino gaming, technology, or regulatory models for a casino in New Zealand.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Manage risk factors in casino gaming operations

Word  PDF

Version 5

15707 Unit Standard 15 Credits

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People credited with this unit standard are able to, for a casino operation: identify and assess risk factors; establish and monitor policies and procedures for financial and physical loss control, and social impact control.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council ServiceIQ

Data as at 16 October 2021