Domain - Computer Support

Domain - Computer Support

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Assessment Standards

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Level 2

Troubleshoot, fix and escalate simple or routine computing and connectivity problems

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Version 1 This unit standard and unit standard 29782 replaced unit standards 2780, 2783, 2790, 6743 and 18753.

29784 Unit Standard 2 Credits

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People credited with this unit standard are able to troubleshoot, fix and escalate simple or routine computing and connectivity problems. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Computing (User Fundamentals) (Level 2) [Ref: 2591].

Consent & Moderation Requirements:

CMR 226 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council NZQA National Qualifications Services

Level 3

Produce an interactive electronic training package for organisational use

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Version 8

18750 Unit Standard 5 Credits

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People credited with this unit standard are able to: plan an interactive electronic training package for organisational use; produce the interactive electronic training package; test and evaluate the interactive electronic training package.

Consent & Moderation Requirements:

CMR 99 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council Skills Active Aotearoa Limited

Troubleshoot, fix and escalate a range of common hardware and software problems

Word  PDF

Version 2 This unit standard replaced unit standards 5947 and 18755.

29798 Unit Standard 3 Credits

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People credited with this unit standard are able to: use problem solving techniques to investigate common hardware and software problems and identify possible solutions; and fix common hardware and software problems by selecting from a range of possible solutions, and escalate unresolved common computer problems. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592].

Consent & Moderation Requirements:

CMR 99 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council Skills Active Aotearoa Limited

Level 4

Apply essential IT technical knowledge and concepts to provide support of a computer's hardware, software and network
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 2 This unit standard replaced unit standards 6869, 6870, 6871 and 6872.

29810 Unit Standard 10 Credits

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People credited with this unit standard are able to: disassemble and assemble a single-user computer system to/from components; install and configure an operating system and application software on a single-user computer system; and configure network, security and storage options for a computer system; in accordance with provided specifications and good practice. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594].

Standard-setting body:

Toi Mai Workforce Development Council NZQA National Qualifications Services

Apply IT technical knowledge and professional practice to provide support of a computer's hardware, software and network

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Version 1

32943 Unit Standard 15 Credits

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People credited with this unit standard are able to: disassemble and assemble a personal computer to and/or from components; install and configure an operating system and application software on a personal computer; configure network, storage and security options for a personal computer; and describe professional and ethical principles and practices to comply with legal and organisational IT requirements. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594].

Consent & Moderation Requirements:

CMR 99 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council Skills Active Aotearoa Limited

Describe data communications

Word  PDF

Version 9

6852 Unit Standard 4 Credits

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People credited with this unit standard are able to: describe past, current, and emerging developments in data communications; and describe synchronous and asynchronous data communication.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council NZQA National Qualifications Services

Level 5

Describe and create a local area network

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Version 3 This unit standard replaced unit standard 6854 and unit standard 6855.

26227 Unit Standard 7 Credits

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People credited with this unit standard are able to: describe the purpose and construct of a local area network (LAN); create a LAN; demonstrate the operation of the LAN to a user; and customise the LAN''s user interface.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council NZQA National Qualifications Services

Repair a personal computer and peripherals to module level

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Version 1 This unit standard replaced unit standards 6873 and 6874.

29817 Unit Standard 10 Credits

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People credited with this unit standard are able to: diagnose faults with a personal computer and peripherals to module level; plan the repair of a personal computer and peripherals to module level; replace faulty modules in a personal computer and peripherals; resolve faulty software in a personal computer; and restore to service a personal computer and peripherals.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council NZQA National Qualifications Services

Apply the principles of resolving problems for single-user and multi-user computer operating systems

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Version 5

6836 Unit Standard 5 Credits

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People credited with this unit standard are able to: describe software diagnostic, protection and recovery tools for single-user and multi-user computer operating systems; and diagnose and resolve problems with these systems.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Toi Mai Workforce Development Council NZQA National Qualifications Services

Data as at 21 May 2022