Domain - Public Sector Service Delivery

Domain - Public Sector Service Delivery

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All unit standards registered on the Directory of Assessment Standards may be accessed here. 

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Assessment Standards

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Level 3

Demonstrate knowledge of telephone interpreting as an employee in a public sector organisation
This standard has expired and is no longer available.

Version 3

22746 Unit Standard 2 Credits

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People credited with this unit standard are able to: describe the purpose of telephone interpreting; describe situations where telephone interpreting is appropriate; and explain the process of telephone interpreting. This unit standard is intended for officials in the public sector who are working with clients who need an interpreter.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Level 4

Use a telephone interpreter to facilitate an interview in specific public sector situations
This standard has expired and is no longer available.

Version 2

22747 Unit Standard 5 Credits

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People credited with this unit standard are able to use a telephone interpreter to facilitate an interview with a client, and document a telephone interpreted interview. This unit standard is intended for officials in the public sector who are working with clients who need an interpreter.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Level 5

Administer government grants through a public sector organisation
This standard has expired and is no longer available.

Version 2 This unit standard and unit standard 21441 replaced unit standard 8478.

21061 Unit Standard 15 Credits

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People credited with this unit standard are able to: confirm and interpret requirements governing grants; negotiate the services to be provided under grants; implement processes to administer grants; and meet monitoring and reporting requirements for grants administered.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Contribute to the development of public sector service delivery objectives and systems
This standard has expired and is no longer available.

Version 5

8483 Unit Standard 10 Credits

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People credited with this unit standard are able to contribute to the review and evaluation of effectiveness of service delivery objectives and systems, and contribute to the revision and development of service delivery policies and/or procedures to meet public sector organisation objectives.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Produce public sector service delivery implementation guidelines
This standard has expired and is no longer available.

Version 5

8484 Unit Standard 10 Credits

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People credited with this unit standard are able to: analyse service delivery policies and derive implementation factors for service delivery; consult with service delivery personnel and relevant external sources to define and confirm implementation issues; develop, test, and communicate implementation guidelines; and establish processes to monitor and review implementation guidelines.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Meet public sector organisation requirements for the provision of services
This standard has expired and is no longer available.

Version 5

8487 Unit Standard 10 Credits

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People credited with this unit standard are able to: encompass organisation values in service delivery systems and processes; meet organisation objectives for service delivery; and comply with organisation systems and procedures.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Level 6

Plan, implement, and manage a public consultation process with prescribed terms of reference
This standard has expired and is no longer available.

Version 2

18145 Unit Standard 20 Credits

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People credited with this unit standard are able to: identify and define objectives for the consultation process; identify and interpret the context of the consultation and evaluate consultation models; select and evaluate a consultation process; select and implement a communications strategy; determine the resource requirements of the consultation process; implement the consultation process; and evaluate and report on the consultation process.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Plan, implement, and manage a public consultation process without prescribed terms of reference
This standard has expired and is no longer available.

Version 2

18146 Unit Standard 20 Credits

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People credited with this unit standard are able to: identify and interpret the context of the consultation; explain processes for facilitating communication with target audience and/or stakeholder groups; facilitate the determination of consultation objectives; evaluate consultation models; establish and evaluate a consultation process; select and implement a communications strategy; determine the resource requirements of the consultation process; implement the consultation process; and evaluate and report on the consultation process.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Develop a consultation policy for a community organisation or public body
This standard has expired and is no longer available.

Version 2

18147 Unit Standard 10 Credits

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People credited with this unit standard are able to: identify and interpret law that addresses the obligation to consult and the quality of consultation; identify and interpret the obligation to consult as identified in a major protocol, treaty and/or agreement; identify and interpret pragmatic reasons and ethical obligations to consult; and develop consultation policy statements and guidelines.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Provide services in challenging situations to public sector clients
This standard has expired and is no longer available.

Version 2

19908 Unit Standard 5 Credits

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This unit standard is designed for people who in the normal circumstances of their job must work with and provide services in challenging circumstances. People credited with this unit standard are able to: identify challenging situations and establish client needs; apply techniques for working successfully with challenging people to meet their needs; and evaluate the effectiveness of the techniques used.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Develop processes to administer a government grant through a public sector organisation
This standard has expired and is no longer available.

Version 2 This unit standard and unit standard 21061 replaced unit standard 8478.

21441 Unit Standard 10 Credits

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People credited with this unit standard are able to develop processes to administer a government grant through a public sector organisation.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Establish and foster a client focus for public sector service delivery
This standard has expired and is no longer available.

Version 5

8472 Unit Standard 15 Credits

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People credited with this unit standard are able to: determine and articulate benefits and implications of the adoption of a client centered focus for service delivery; assess the need for changes in current business processes and practices to meet client needs; and develop strategies to assess and respond to changing client needs.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Establish processes for public sector organisations to optimise interface with the public
This standard has expired and is no longer available.

Version 5

8473 Unit Standard 10 Credits

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People credited with this unit standard are able to: determine nature of interface required to meet public needs; establish and enhance points of public contact; and develop processes and staff to respond appropriately to public enquiries and requests.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Establish client needs and gain agreement on requirements for public sector service delivery
This standard has expired and is no longer available.

Version 5

8474 Unit Standard 15 Credits

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People credited with this unit standard are able to: interpret and confirm the nature and extent of the relationship between the client and the organisation; identify, define, and verify client needs; agree and specify technical and quality standards and measures; assess capability to meet client needs within resource levels; contribute to assessments of implications for service delivery policies and systems; and match services to client needs, and confirm agreement.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Establish process for identifying and communicating client needs for public sector services
This standard has expired and is no longer available.

Version 5

8476 Unit Standard 15 Credits

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People credited with this unit standard are able to: develop and implement effective processes for identifying client needs; evaluate the extent to which client needs are being met within existing policy provisions; and define, articulate, and communicate needs that are not being met within existing policy provisions.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Administer government grants and schemes through a public sector organisation
This standard has expired and is no longer available.

Version 4

8478 Unit Standard 15 Credits

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People credited with this unit standard are able to: confirm and interpret regulations and requirements governing grants and schemes; negotiate nature and extent of services to be provided; develop and implement processes to administer grants and schemes; and meet monitoring and reporting requirements.

Standard-setting body:

The Skills Organisation - Learning State

Provide public sector services in accordance with policy provisions and terms of purchase agreements
This standard has expired and is no longer available.

Version 5

8479 Unit Standard 10 Credits

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People credited with this unit standard are able to: interpret policy provisions and protocols that impact upon service delivery; interpret provisions of purchase agreements that impact upon service delivery; ensure that service delivery processes and systems comply with policies, protocols, and agreements governing the delivery of services.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Provide public sector services that comply with government legislation, principles, and priorities
This standard has expired and is no longer available.

Version 5

8480 Unit Standard 10 Credits

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People credited with this unit standard are able to: identify and interpret provisions of legislation that impact upon service delivery; achieve standards for the provision of services; identify and interpret government principles that impact upon service delivery; monitor and assess the implications of government priorities for service delivery; and ensure that service delivery processes and systems comply with government legislation, principles, priorities, and standards and achieve policy objectives.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Establish and develop referral processes for public sector organisations
This standard has expired and is no longer available.

Version 5

8482 Unit Standard 15 Credits

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People credited with this unit standard are able to: define the nature and extent of services delivered by the organisation; liaise with groups and individuals to develop referral processes that are effective for clients and the organisation; establish networks with external service providers and develop referral protocols that are effective for clients and the provider; and establish processes to monitor and review internal and external referral processes.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Communicate government policies and priorities to public sector clients and interested parties
This standard has expired and is no longer available.

Version 5

8485 Unit Standard 10 Credits

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People credited with this unit standard are able to: identify and interpret government policies in relation to department, agency, or section operations; recognise government priorities in relation to department, agency, or section operations; and communicate and clarify implications of governments policies and priorities for clients and interested parties.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Identify and respond to opportunities for development of public sector services and products
This standard has expired and is no longer available.

Version 5

8486 Unit Standard 15 Credits

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People credited with this unit standard are able to: establish, build, and maintain relationships; identify existing and potential clients and research their needs; evaluate options to develop services to meet identified needs; monitor trends and identify future needs for services; identify and assess opportunities to differentiate services to attract new clients; and develop service delivery structures to support client base.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Level 7

Develop and produce public sector service delivery protocols and agreements
This standard has expired and is no longer available.

Version 5

8471 Unit Standard 20 Credits

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People credited with this unit standard are able to: negotiate the nature and extent of services to be provided, and protocols governing service provision; establish terms of the agreement; specify services to be purchased and/or provided; and approve review, monitoring, evaluation, and reporting provisions.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Develop public sector service delivery objectives, and implement systems to meet client needs
This standard has expired and is no longer available.

Version 5

8475 Unit Standard 20 Credits

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People credited with this unit standard are able to: formulate service delivery objectives; design and implement effective service delivery processes; develop and implement management systems to support delivery processes; develop and implement effective monitoring and reporting procedures; and identify and resolve service delivery issues.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Coordinate the provision of services across the public sector organisation
This standard has expired and is no longer available.

Version 5

8477 Unit Standard 20 Credits

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People credited with this unit standard are able to: promote and secure commitment to service delivery objectives; develop and integrate communication channels across the organisation; establish organisation performance measures for provision of services; and monitor and review cooperation and coordination.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Evaluate public sector service delivery
This standard has expired and is no longer available.

Version 5

8481 Unit Standard 20 Credits

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People credited with this unit standard are able to: evaluate the extent of achievement of organisational objectives for service delivery; contrast the capability and performance of service delivery in relation to other service providers; evaluate the continued relevance and profitability of individual services and/or products; and assess cost-effectiveness of marketing and promotion of services and/or products.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Data as at 24 June 2024