Domain - Selling Skills

Domain - Selling Skills

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All unit standards registered on the Directory of Assessment Standards may be accessed here. 

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Assessment Standards

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Level 3

Assist customers to buy goods and services by in-coming and out-going telephone call
This standard has expired and is no longer available.

Version 3

11819 Unit Standard 4 Credits

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This unit standard is for people who work, or wish to work, in the sales or service environment. These people will carry out customer service processes that need a wide range of technical skills that are used in a variety of familiar and unfamiliar contexts. People credited with this unit standard are able to: prepare to make an out-going call; create the customer's first impression of organisation's service; identify customer purchase needs and expectations, and gain agreement on requirements on in-coming and out-going calls; make a sales approach; meet customer's needs and close sale; and close call and complete documentation and follow-up procedures.

Standard-setting body:

ServiceIQ - Retail Institute ServiceIQ

Level 4

Prepare to make an off-site sales call
This standard has expired and is no longer available.

Version 3

11820 Unit Standard 3 Credits

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This unit standard is for people who work, or wish to work, in the sales or service environment. These people are involved in selling goods and/or services off-site and will carry out customer service processes that are self-directed and require informed judgement. People credited with this unit standard are able to: prepare to make an appointment for an off-site sales call; make an appointment; prepare a meeting presentation; complete travel arrangements and confirm appointment for an off-site sales call.

Standard-setting body:

ServiceIQ - Retail Institute ServiceIQ

Data as at 25 September 2021