Domain - Selling Skills
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| 0 Qualifications | 2 Assessment Standards (2 Units) | View Education Organisations with Consent to Assess |
Qualifications Domain-full
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Assessment Standards
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Level 3
Assist customers to buy goods and services by in-coming and out-going telephone call
This standard has expired and is no longer available.
Version 3
11819 Unit Standard 4 Credits
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This unit standard is for people who work, or wish to work, in the sales or service environment. These people will carry out customer service processes that need a wide range of technical skills that are used in a variety of familiar and unfamiliar contexts. People credited with this unit standard are able to: prepare to make an out-going call; create the customer's first impression of organisation's service; identify customer purchase needs and expectations, and gain agreement on requirements on in-coming and out-going calls; make a sales approach; meet customer's needs and close sale; and close call and complete documentation and follow-up procedures.
Standard-setting body:
Level 4
Prepare to make an off-site sales call
This standard has expired and is no longer available.
Version 3
11820 Unit Standard 3 Credits
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This unit standard is for people who work, or wish to work, in the sales or service environment. These people are involved in selling goods and/or services off-site and will carry out customer service processes that are self-directed and require informed judgement. People credited with this unit standard are able to: prepare to make an appointment for an off-site sales call; make an appointment; prepare a meeting presentation; complete travel arrangements and confirm appointment for an off-site sales call.
Standard-setting body:
Data as at 2024-04-25 23:01:13.2