Domain - Business Relationships Management
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| 0 Qualifications | 3 Assessment Standards (3 Units) | View Education Organisations with Consent to Assess |
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Assessment Standards
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Level 4
Establish and maintain quality customer relations for a small business enterprise
This standard has expired and is no longer available.
Version 9 This unit standard, unit standards 7455 and 7456, have been replaced by 29464.
6406 Unit Standard 5 Credits
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This unit standard is relevant for assessing customer needs and preferences, and fostering quality customer relations with the small business enterprise. People credited with this unit standard are able to: research customer needs and preferences; customise products and/or services to meet requirements; monitor customer satisfaction with products and services provided; and develop customer service strategies for maintaining quality customer relations.
Standard-setting body:
Level 6
Develop and strengthen customer relationships and services
This standard has expired and is no longer available.
Version 7 This unit standard, unit standards 6406 and 7456, have been replaced by 29464.
7455 Unit Standard 10 Credits
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This unit standard is for people who have or seek responsibility for managing customer services. People credited with this unit standard are able to develop, implement and review customer service standards, monitor and review customer services against standards, and build customer relationships.
Standard-setting body:
Develop and strengthen supplier relationships
This standard has expired and is no longer available.
Version 7 This unit standard, unit standards 6406 and 7455, have been replaced by 29464.
7456 Unit Standard 10 Credits
View Education Organisations with Consent to Assess »
This unit standard is for people who have or seek responsibility for managing supplier relationships. People credited with this unit standard are able to develop strategic sourcing agreements with selected suppliers, and enhance supplier relationships for mutual benefit.
Standard-setting body:
Data as at 2024-04-25 23:01:13.2