Framework search results
Assessment Standards
| Contact Centre Management | |||||||||
| Level 4 | |||||||||
| 16785 | Unit |
Plan and allocate work to individuals in a contact centre This standard is expiring. The last date for assessment to take place is 31 December 2026. |
6 Credits |
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| Version 7 | |||||||||
| View Education Organisations with Consent to Assess | |||||||||
| This unit standard is for people in supervisory or management positions who are responsible for planning and allocating work to others in a contact centre. People credited with this unit standard are able to: . plan work and work methods for individuals in a contact centre; and . allocate work and evaluate individuals against objectives in a contact centre. | |||||||||
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Data as at 07 October 2026
