Framework search results
Assessment Standards
| Contact Centre Management | |||||||||
| Level 4 | |||||||||
| 28269 | Unit |
Manage complex interactions in a contact centre This standard is expiring. The last date for assessment to take place is 31 December 2026. |
5 Credits |
|
|||||
| Version 3 | |||||||||
| View Education Organisations with Consent to Assess | |||||||||
| This unit standard is for senior customer service agents (CSAs) and people in supervisory positions in a contact centre who manage complex interactions to meet the needs of contact centre customers. People credited with this unit standard will be able to: . receive and resolve complex interactions in a contact centre; and . build rapport in complex interactions. | |||||||||
|
|||||||||
Data as at 07 October 2026
