Framework search results
Assessment Standards
| Contact Centre Management | |||||||||
| Level 4 | |||||||||
| 28269 | Unit |
Manage complex interactions in a contact centre This standard is expiring. The last date for assessment to take place is Thu Dec 31 00:00:00 NZDT 2026. |
5 Credits |
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| Version 3 | |||||||||
| View Education Organisations with Consent to Assess | |||||||||
| This unit standard is for senior customer service agents (CSAs) and people in supervisory positions in a contact centre who manage complex interactions to meet the needs of contact centre customers. People credited with this unit standard will be able to: . receive and resolve complex interactions in a contact centre; and . build rapport in complex interactions. | |||||||||
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Data as at 2025-07-04 23:01:07.383