This unit standard is for people who operate in residential tenancy and property management.
People credited with this unit standard are able to:
- demonstrate knowledge of the Tenancy Tribunal;
- demonstrate knowledge of mediation in dispute resolution;
- explain the Tenancy Tribunal hearing process;
- resolve a tenancy dispute;
- apply the mediation process to a residential tenancy dispute;
- prepare a case and explain related processes for a Tenancy Tribunal hearing;
- explain the process for appeals and rehearing for a Tribunal decision; and
- explain the enforcement process of an Order.
