Qualification Overview
 |
Qualification Title | National Certificate in Public Sector Services (Client/Customer Service) (Level 3) | |
|
Qualification Type | National Certificate | |
|
Level | 3 | |
|
Credits | 50 | |
|
Subject Area |
|
|
|
Strategic Purpose Statement |
Client/customer service is key to successful business and a successful economy. It requires a blend of knowledge and skills drawn from a number of disciplines, and relevant across industries, particularly those providing front-line service to clients/customers. While many of the skills leading to successful client/customer service are generic across industries, each can be applied to the requirements of a specific sector.
This National Certificate recognises the generic skills required for successful customer service and the essential knowledge and skills required for the public sector context. It is designed to reflect the skills and competencies required of a person employed in a position in a central government or local government client/customer services setting. These people will be working with external clients/customers in a variety of contexts such as face to face, on the telephone, and in writing. The public sector is unique because it provides services to people who cannot choose to take their custom elsewhere. This places the client/customer services front-line staff in a high trust position, which requires special skills and competencies. An appreciation of their role, of the role of their employing organisation, and of the needs of their clients/customers is fundamental to quality client/customer service. The importance of the ethical base on which public sector service delivery is based is reflected in the compulsory requirements of this qualification, as is an understanding of the Treaty of Waitangi, knowledge of central and/or local government and knowledge of relevant legislation, such as that relating to official information, privacy and the Treaty of Waitangi/Tiriti o Waitangi, for public sector organisations. The qualification consists of an elective section comprising a Public Sector Knowledge Elective set, a Communication Skills Elective set, a Client/Customer Service Elective set, and a balance set to ensure candidates meet the overall credit requirements for the qualification. These elective sections provide recognition for core skills in communications (including business writing), service delivery, client/customer services in a range of contexts, time management, and computing as well as further public sector knowledge which is relevant to candidates both within local and central government. This is an entry point qualification and may lead onto the National Certificate in Public Sector Services (Client/Customer Services) (Level 4) [Ref: 0660]. This qualification may also pathway into the following: National Certificate in Business Administration and Computing (Level 3) [Ref: 0633], the National Certificate in Business Administration (Level 40 [Ref: 0634], National Certificate in Public Sector Services (Induction) [Ref: 1453], National Certificate in Contact Centre Operations (Level 3) [Ref: 0643], National Certificate in Compliance and Regulatory Control (Rates Officer) [Ref: 1237], National Certificate in Compliance and Regulatory Control (Parking Enforcement) (Level 3) [Ref: 0464]. |
|
|
Entry Requirements | Not available | |
|
Developed By | Te Pukenga - New Zealand Institute of Skills and Technology | |
|
Quality Assured By | New Zealand Qualifications Authority | |
|
Number | 0659 | |
|
Status | Discontinued | |
|
Created | 1999-09-24 00:00:00.0 | |
|
Last Reviewed | 2017-06-15 00:00:00.0 | |
|
Last Date For Entry | 2018-12-31 00:00:00.0 | |
|
Discontinued | 2020-12-31 00:00:00.0 | |
Qualification Title
The qualification title names the overall focus of the qualification.
Click anywhere in this window to close it, or press [Esc]Te Reo Māori Title
Listed under Te Reo Māori title with English equivalent.
Click anywhere in this window to close it, or press [Esc]Mātauranga Māori Qualification
A qualification quality assured and approved through the Te Hono o Te Kahurangi quality assurance approach.
Click anywhere in this window to close it, or press [Esc]Qualification Type
There are different types of qualifications including certificate, diploma, degree and post-graduate certificates and diplomas. Qualification types relate to NZQF levels.
Click anywhere in this window to close it, or press [Esc]Level
The NZQF has ten levels. Level one is least complex and is often entry-level, for example foundation certificates. Levels eight to ten are the most complex, and include post-graduate study.
Click anywhere in this window to close it, or press [Esc]Credits
The credit value relates to the size of the qualification. One credit equates to ten hours of learning. One year's full-time study at a provider is usually 120 credits, but if you are studying part-time or in the work place the credit value may vary.
+Click anywhere in this window to close it, or press [Esc]Subject Area
All qualifications are grouped into subject areas on the New Zealand Standard Classification of Education (NZSCED). The subject area is a keyword and can be used when searching for qualifications in an area of interest.
Click anywhere in this window to close it, or press [Esc]Strategic Purpose Statement
Strategic purpose statement explains the reason why the qualification has been developed. It identifies the target learners and for what roles the qualification prepares them.
Click anywhere in this window to close it, or press [Esc]Graduate profile
The Graduate profile explains the skills, knowledge and attributes a graduate will have attained on achieving the qualification. It describes what they can know and do and be.
Click anywhere in this window to close it, or press [Esc]Education pathways
Education pathways include other qualifications you can enrol into after completing this qualification.
Click anywhere in this window to close it, or press [Esc]Employment pathways
Employment pathways include the kinds of careers you can develop with this qualification.
Click anywhere in this window to close it, or press [Esc]Next Review
This is the date the qualification will expire and be reviewed or discontinued.
Click anywhere in this window to close it, or press [Esc]Last Date For Entry
The last date a learner can be enrolled in a programme leading to this qualification.
Click anywhere in this window to close it, or press [Esc]Entry Requirements
The level of education or training you need to have achieved before an education organisation will consider enrolling you for it or arranging the training. Each organisation may also have entry requirements for the programmes they run.
Click anywhere in this window to close it, or press [Esc]Education Organisation
This is the organisation that can help you achieve the qualification.
Click anywhere in this window to close it, or press [Esc]Developed By
Qualifications are developed by education organisations. These include standard setting bodies, like industry training organisations, and tertiary providers, such as universities, polytechnics and private training establishments.
Click anywhere in this window to close it, or press [Esc]Quality Assured By
All qualifications on the NZQF have been checked by the quality assurance bodies of NZQA, ITP Quality or NZVCC to ensure qualifications have meaningful outcomes.
Click anywhere in this window to close it, or press [Esc]Number
All qualifications have a unique number.
Click anywhere in this window to close it, or press [Esc]Status
The status shows if a qualification is current, expiring or discontinued. Only current qualifications have programmes at education organisations that are open to new enrolments.
Click anywhere in this window to close it, or press [Esc]Created
This is the date the qualification was listed on the NZQF.
Click anywhere in this window to close it, or press [Esc]Last Reviewed
Last date the qualification was formally reviewed.
Click anywhere in this window to close it, or press [Esc]Content
Information on how a qualification is structured.
Click anywhere in this window to close it, or press [Esc]Discontinued
This is the date the qualification was discontinued and no longer available.
Click anywhere in this window to close it, or press [Esc]