Qualification Overview

Qualification Title New Zealand Certificate in Tourism (Level 3) with strands in Aviation, Tourism and Travel, and Visitor Experience
Qualification Type Certificate
Level 3
Credits 40 - 60
Subject Area
  • Management and Commerce » Tourism » Tourism Studies
Strategic Purpose Statement
The purpose of this qualification is to provide the tourism, travel, or aviation industry with individuals who can support and enhance the visitor experience and use their skills and knowledge to strengthen the contribution of tourism to the New Zealand economy.
The qualification will benefit the community by enhancing the experiences of New Zealand's visitors and bringing economic benefits to the country.
Graduates of the Visitor Experience, Tourism and Travel and Aviation strands will be able to engage with, and support visitors in a variety of tourism settings relevant to the strand.
Graduate profile
Graduates of this qualification will be able to:

- Apply customer service skills, using appropriate communication, literacy and numeracy skills, and knowledge of tourism service requirements to enhance the visitor experience.
- Apply the practices required of an aviation, tourism or travel workplace, including teamwork, timeliness, and legislative compliance to enhance the visitor experience.

Graduates of the Aviation strand will also be able to:
- Apply knowledge of aviation security, dangerous goods, and aviation law to work in an aviation sector workplace.
- Apply knowledge of aviation terminology, principles of flight, and key aircraft components to work in an aviation sector workplace.

Graduates of the Tourism and Travel strand will also be able to:
- Apply knowledge of New Zealand tourism destinations and their characteristics relevant to visitors to enhance the visitor experience.
- Apply knowledge of the importance of tourism and travel for the New Zealand economy, including the structure and operation of the inbound and outbound industries, to work in the tourism and travel environment.

Graduates of the Visitor Experience strand will also be able to:
- Engage proactively with and support visitors to enhance their experience, through the use of in-depth local knowledge of destination attributes and tourism offerings for their region.
Education pathways
This qualification can lead to the New Zealand Certificate in Tourism (Level 4) Ref: 2202], the New Zealand Certificate in Tour Guiding (Level 4) [Ref: 2203] or the New Zealand Certificate in Travel (Level 4) [Ref: 2204].
Employment pathways
Graduates of this qualification will have the skills and knowledge to work in a variety of entry level roles within tourism, travel, or the wider aviation sector.
Roles may include:
Visitor experience - attraction assistants, front office position, ticket sales
Travel and tourism - reservation consultant, visitor host, booking assistant, rental vehicle operations, front desk administration
Aviation - passenger services.To find out more about employment opportunities click on the CareersNZ logo, then the provider who offers this qualification.
Entry Requirements
N/A
Education Organisation 22 Organisations can assist in gaining this qualification
Developed By Ringa Hora Services Workforce Development Council
Quality Assured By New Zealand Qualifications Authority
Number 2199
Status Current
Created February 2014
Last Reviewed March 2016
Next Review February 2025
Content View full qualification details

Qualification Title

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Te Reo Maori Title

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Matauranga Maori Qualification

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Qualification Type

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Level

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Credits

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Subject Area

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Strategic Purpose Statement

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Graduate profile

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Education pathways

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Employment pathways

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Education Organisation

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Developed By

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