Qualification Overview

Qualification Title New Zealand Certificate in Tourism (Level 3) with strands in Visitor Experience, Tourism and Travel, and Aviation
Qualification Type Certificate
Level 3
Credits 40 - 60
Subject Area
  • Management and Commerce » Tourism » Tourism Studies
Strategic Purpose Statement
The purpose of this qualification is to provide the tourism, travel, or aviation industry with individuals who can support and enhance the visitor experience, and through their skills and knowledge uphold the importance of tourism to the New Zealand economy. The qualification will benefit the community by enhancing New Zealand's tourism visitor experiences and bringing economic benefits to the country.

Graduates with the Visitor Experience strand will be able to engage with, and support visitors in a variety of Tourism visitor experience settings. Applied skills and knowledge will be at entry level to meet the needs of a Tourism business employing new staff and seasonal workers, working under limited supervision.

Graduates with the Tourism and Travel strand will have core knowledge, skills and personal attributes sufficient for entry level positions in the New Zealand Tourism and Travel industry. Holders of this qualification will be capable of operating at an entry level under limited supervision.

Graduates of the Aviation strand will have core aviation knowledge, skills and personal attributes sufficient for entry level positions in the New Zealand Aviation industry. Holders of this qualification will be capable of operating at an entry level under limited supervision.

Indigenous values of manaakitanga and whanaungatanga in relation to travel and tourism may be encompassed in the holistic outcomes of this qualification.
Graduate profile
Graduates of this qualification will be able to:

- Implement basic customer service skills, applying appropriate communication, literacy and numeracy skills, to enhance the visitor experience
- Apply workplace practices required of an aviation, tourism or travel workplace including: teamwork, timeliness, and compliance with relevant Acts and health and safety legislation

Graduates of the Visitor Experience strand will also be able to:
- Proactively engage with and support visitors to enhance their visitor experience, through using in-depth local knowledge on destination attributes and tourism offerings for their region

Graduates of the Tourism and Travel strand will also be able to:
- Apply knowledge of major New Zealand tourism destinations in terms of characteristics relevant to visitors to enhance the visitor experience
- Recognise the importance of the tourism and travel industry to the New Zealand economy, including the structure and operations of the New Zealand inbound and outbound tourism and travel industries to demonstrate an understanding of the context they work within

Graduates of the Aviation strand will also be able to:
- Apply knowledge of aviation security, dangerous goods, and aviation law to an aviation sector workplace.
- Apply knowledge of aviation terminology, principles of flight, and key aircraft components to an aviation sector workplace
Education pathways
This qualification can lead to the New Zealand Certificate in Tourism (Level 4) with Operations and Visitor Information endorsements [Ref: 2202], the New Zealand Certificate in Tour Guiding (Level 4) [Ref: 2203], or the New Zealand Certificate in Travel (Level 4) [Ref: 2204].
Employment pathways
Holders of this qualification will have the skills and knowledge to work in a variety of entry level roles within Tourism, Travel, or the wider Aviation sector. Roles may include:
Visitor experience - attraction assistants, front office position, ticket sales
Travel and Tourism - reservation consultant, visitor host, booking assistant, rental vehicle operations, front desk administration
Aviation - passenger services.To find out more about employment opportunities click on the CareersNZ logo, then the provider who offers this qualification.
Entry Requirements
Open.
Education Organisation 19 Organisations can assist in gaining this qualification
Developed By ServiceIQ
Quality Assured By New Zealand Qualifications Authority
Number 2199
Status Current
Created 2014-02-26 16:30:53.0
Last Reviewed 2016-03-17 15:07:59.0
Next Review 2018-12-31 00:00:00.0
Content

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Matauranga Maori Qualification

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Credits

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Subject Area

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Strategic Purpose Statement

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Graduate profile

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Education pathways

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