Qualification Overview
Qualification Title | New Zealand Certificate in Travel (Level 5) | ||
Qualification Type | Certificate | ||
Level | 5 | ||
Credits | 60 | ||
Subject Area |
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Strategic Purpose Statement |
The purpose of this qualification is to provide the travel industry with individuals who can professionally support customers by meeting their specific needs through the design and promotion of customised travel packages for individual, group or corporate clients in a range of specialist travel areas, and through their skills and knowledge increase the contribution of the travel industry to the New Zealand economy.
Graduates will be able to deliver, and assist in supporting the delivery of, travel products across a range of organisations in the travel industry creating a quality customer experience. Their applied skills and knowledge will require taking full responsibility for the nature, quantity and quality of outcomes, and they may also have some responsibility for the management of learning and performance of others. |
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Graduate profile |
Graduates of this qualification will be able to:
- Implement and deliver a wide range of customer services, product advice, and sales in a travel industry context, applying appropriate communication, risk management, and analytical and problem-solving skills, and resolving complex customer service enquiries, to build and maintain effective networks and client relationships to grow a sustainable business. - Manage workplace practices required of the travel industry including: self-management, teamwork, team leadership, data evaluation, and compliance with relevant Acts and legislation. - Apply a broad theoretical and practical knowledge of world geography, as well as detailed, research-based knowledge of key global destinations, in a travel industry workplace, in terms of characteristics matched to customer expectations. - Provide input and actively work with travel management on workflow changes, particularly providing feedback on internal procedures, marketing programmes, and competitive analyses, to contribute to overall business effectiveness. - Develop and promote travel related business opportunities for a chosen market, to contribute to overall business effectiveness. |
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Education pathways |
This qualification may build on from New Zealand Certificate in Travel [Ref: 2204].
This qualification may lead to the New Zealand Diploma in Tourism and Travel (Level 5) [Ref: 2206]; New Zealand Diploma in Tourism and Travel (Level 6) [Ref: 2207]; or business qualifications at Level 5. |
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Employment pathways | |||
Entry Requirements |
Relevant legislation may include but is not limited to:
- New Zealand Tourism Board Act 1991 - Health and Safety at Work Act 2015 - Health and Safety at Work (General Risk and Workplace Management) Regulations 2016 |
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Education Organisation | 2 Organisations can assist in gaining this qualification | ||
Developed By | Ringa Hora Services Workforce Development Council | ||
Quality Assured By | New Zealand Qualifications Authority | ||
Number | 2205 | ||
Status | Current | ||
Created | February 2014 | ||
Next Review | February 2026 | ||
Content | View full qualification details |
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