Qualification Overview

Qualification Title New Zealand Certificate in Travel (Level 5)
Qualification Type Certificate
Level 5
Credits 60
Subject Area
  • Management and Commerce » Tourism » Tourism Studies
Strategic Purpose Statement
The purpose of this qualification is to provide the travel industry with individuals who can professionally support customers by meeting their specific needs through the design and promotion of customised travel packages for individual, group or corporate clients in a range of specialist travel areas, and through their skills and knowledge increase the contribution of the travel industry to the New Zealand economy.

Graduates will be able to deliver, and assist in supporting the delivery of, travel products across a range of organisations in the travel industry creating a quality customer experience. Their applied skills and knowledge will require taking full responsibility for the nature, quantity and quality of outcomes, and they may also have some responsibility for the management of learning and performance of others.
Graduate profile
Graduates of this qualification will be able to:

- Implement and deliver a wide range of customer services, product advice, and sales in a travel industry context, applying appropriate communication, risk management, and analytical and problem-solving skills, and resolving complex customer service enquiries, to build and maintain effective networks and client relationships to grow a sustainable business.
- Manage workplace practices required of the travel industry including: self-management, teamwork, team leadership, data evaluation, and compliance with relevant Acts and legislation.
- Apply a broad theoretical and practical knowledge of world geography, as well as detailed, research-based knowledge of key global destinations, in a travel industry workplace, in terms of characteristics matched to customer expectations.
- Provide input and actively work with travel management on workflow changes, particularly providing feedback on internal procedures, marketing programmes, and competitive analyses, to contribute to overall business effectiveness.
- Develop and promote travel related business opportunities for a chosen market, to contribute to overall business effectiveness.
Education pathways
This qualification may build on from New Zealand Certificate in Travel [Ref: 2204].
This qualification may lead to the New Zealand Diploma in Tourism and Travel (Level 5) [Ref: 2206]; New Zealand Diploma in Tourism and Travel (Level 6) [Ref: 2207]; or business qualifications at Level 5.
Employment pathways
Graduates of this qualification will have the skills and knowledge to work as a senior consultant in a retail or wholesale travel related business.To find out more about employment opportunities click on the CareersNZ logo, then the provider who offers this qualification.
Entry Requirements
Relevant legislation may include but is not limited to:
- New Zealand Tourism Board Act 1991
- Health and Safety at Work Act 2015
- Health and Safety at Work (General Risk and Workplace Management) Regulations 2016
Education Organisation 2 Organisations can assist in gaining this qualification
Developed By Ringa Hora Services Workforce Development Council
Quality Assured By New Zealand Qualifications Authority
Number 2205
Status Current
Created February 2014
Next Review February 2026
Content View full qualification details

Qualification Title

The qualification title names the overall focus of the qualification.

Click anywhere in this window to close it, or press [Esc]

Te Reo Maori Title

Listed under Te Reo Maori title with English equivalent.

Click anywhere in this window to close it, or press [Esc]

Matauranga Maori Qualification

A qualification quality assured and approved through the Te Hono o Te Kahurangi quality assurance approach.

Click anywhere in this window to close it, or press [Esc]

Qualification Type

There are different types of qualifications including certificate, diploma, degree and post-graduate certificates and diplomas. Qualification types relate to NZQF levels.

Click anywhere in this window to close it, or press [Esc]

Level

The NZQF has ten levels. Level one is least complex and is often entry-level, for example foundation certificates. Levels eight to ten are the most complex, and include post-graduate study.

Click anywhere in this window to close it, or press [Esc]

Credits

The credit value relates to the size of the qualification. One credit equates to ten hours of learning. One year's full-time study at a provider is usually 120 credits, but if you are studying part-time or in the work place the credit value may vary.

+Click anywhere in this window to close it, or press [Esc]

Subject Area

All qualifications are grouped into subject areas on the New Zealand Standard Classification of Education (NZSCED). The subject area is a keyword and can be used when searching for qualifications in an area of interest.

Click anywhere in this window to close it, or press [Esc]

Strategic Purpose Statement

Strategic purpose statement explains the reason why the qualification has been developed. It identifies the target learners and for what roles the qualification prepares them.

Click anywhere in this window to close it, or press [Esc]

Graduate profile

The Graduate profile explains the skills, knowledge and attributes a graduate will have attained on achieving the qualification. It describes what they can know and do and be.

Click anywhere in this window to close it, or press [Esc]

Education pathways

Education pathways include other qualifications you can enrol into after completing this qualification.

Click anywhere in this window to close it, or press [Esc]

Employment pathways

Employment pathways include the kinds of careers you can develop with this qualification.

Click anywhere in this window to close it, or press [Esc]

Next Review

This is the date the qualification will expire and be reviewed or discontinued.

Click anywhere in this window to close it, or press [Esc]

Last Date For Entry

The last date a learner can be enrolled in a programme leading to this qualification.

Click anywhere in this window to close it, or press [Esc]

Entry Requirements

The level of education or training you need to have achieved before an education organisation will consider enrolling you for it or arranging the training. Each organisation may also have entry requirements for the programmes they run.

Click anywhere in this window to close it, or press [Esc]

Education Organisation

This is the organisation that can help you achieve the qualification.

Click anywhere in this window to close it, or press [Esc]

Developed By

Qualifications are developed by education organisations. These include standard setting bodies, like industry training organisations, and tertiary providers, such as universities, polytechnics and private training establishments.

Click anywhere in this window to close it, or press [Esc]

Quality Assured By

All qualifications on the NZQF have been checked by the quality assurance bodies of NZQA, ITP Quality or NZVCC to ensure qualifications have meaningful outcomes.

Click anywhere in this window to close it, or press [Esc]

Number

All qualifications have a unique number.

Click anywhere in this window to close it, or press [Esc]

Status

The status shows if a qualification is current, expiring or discontinued. Only current qualifications have programmes at education organisations that are open to new enrolments.

Click anywhere in this window to close it, or press [Esc]

Created

This is the date the qualification was listed on the NZQF.

Click anywhere in this window to close it, or press [Esc]

Last Reviewed

Last date the qualification was formally reviewed.

Click anywhere in this window to close it, or press [Esc]

Content

Information on how a qualification is structured.

Click anywhere in this window to close it, or press [Esc]

Discontinued

This is the date the qualification was discontinued and no longer available.

Click anywhere in this window to close it, or press [Esc]