Qualification Overview

Qualification Title New Zealand Diploma in Information Technology Technical Support (Level 5)
Qualification Type Diploma
Level 5
Credits 120
Subject Area
  • Information Technology » Other Information Technology » Information Technology not elsewhere classified
Strategic Purpose Statement
The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a broad understanding of the core concepts and practical skills in Information Technology (IT), with a technical support focus. It will equip people for employment in roles such as computer technician, service desk or technical support, or prepare them for further study.

Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.
Businesses, organisations and communities will benefit by having IT Professionals with technical support skills that will be internationally relevant.
Graduate profile
Graduates of this qualification will be able to:

- Select, install and configure IT hardware and systems software to meet organisational requirements
- Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
- Configure and administer systems and applications to meet typical organisational IT support requirements.
- Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
- Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
- Identify common issues related to IT security and apply a range of solutions.
- Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
- Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
- Apply the fundamentals of interaction design concepts and practice to enhance interface design.
- Apply the principles of software development to create simple working applications.
- Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
- Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.
- Use problem-solving and decision making techniques to provide innovative and timely Information Technology outcomes.
Education pathways
The qualification provides a pathway to a Level 6 specialist IT qualification. This may include:
* New Zealand Diploma in Networking (Level 6) [Ref: 2600]
* New Zealand Diploma in Systems Administration (Level 6) [Ref: 2601]
* New Zealand Diploma in Database Administration (Level 6) [Ref: 2602]
* New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6) [Ref: 2603]
* New Zealand Diploma in Software Development (Level 6) [Ref: 2604]
Other intended pathways include undergraduate degree qualifications.
This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty.
This qualification provides an education pathway from:
* NCEA Level 2 or 3
* New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592]
* New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593]
* New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594]
* New Zealand Certificate in Information Technology (Level 5) [Ref: 2595]

Graduates of Ref: 2595 may be granted credit recognition toward this qualification. Please see credit transfer arrangements, below.
Employment pathways
Graduates of this diploma will have the skills and knowledge to work in roles such as computer technician, help desk and technical support officer, and entry level network administrator, network engineer, and applications support analyst roles.To find out more about employment opportunities click on the CareersNZ logo, then the provider who offers this qualification.
Entry Requirements
There are no mandatory prerequisites for this qualification.
Learners enrolling are recommended to hold one of the following qualifications, or equivalent knowledge, skills and experience.
* NCEA Level 2 or 3
* New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592]
* New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593]
* New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594]
* New Zealand Certificate in Information Technology (Level 5) [Ref: 2595]
International students must have an appropriate level of English proficiency for the level at which they intend to study. Details of English language entry requirements are contained in the NZQF Programme Approval and Accreditation Rules 2013 (Appendix 2). E.g. IELTS Academic score of 5.5, with no band score lower than 5; or the New Zealand Certificate in English Language (Academic) (Level 4) [Ref: 1883].
Education Organisation 30 Organisations can assist in gaining this qualification
Developed By New Zealand Qualifications Authority
Quality Assured By New Zealand Qualifications Authority
Number 2596
Status Current
Created May 2015
Next Review December 2019
Content

Qualification Title

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Te Reo Maori Title

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Matauranga Maori Qualification

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Qualification Type

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Level

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Credits

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Subject Area

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Strategic Purpose Statement

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Graduate profile

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Education pathways

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Employment pathways

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Next Review

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Last Date For Entry

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Education Organisation

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Developed By

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Quality Assured By

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