Qualification Overview

Qualification Title New Zealand Certificate in Emergency Communications Centres (Level 3) with optional strand in Dispatch
Qualification Type Certificate
Level 3
Credits 40 - 50
Subject Area
  • Engineering and Related Technologies » Other Engineering and Related Technologies » Fire Technology and Rescue Services
Strategic Purpose Statement
This qualification is designed for people who work in an emergency communications centre where they respond to a wide range of communicative tasks involving emergencies.
This qualification contributes to a safer New Zealand through providing skilled emergency communications operators who are the first point of call for the community in an emergency situation.
Graduates will be able to contribute to an emergency communications centre team, under limited supervision.
Graduates of the Dispatch optional strand will also be able to work with other emergency provider organisations in the dispatch of appropriate resources to an emergency incident.
Graduate profile
Graduates of this qualification will be able to:

- Respond to emergency calls using a range of emergency communications technologies, processes, and terminologies.
- Provide appropriate responses to a diverse range of people, in a calm manner, in a potentially life threatening and/or time critical situation.
- Maintain inter-agency communications and apply knowledge of the protocols for interacting with them to all aspects of an emergency communications centre role.
- Provide support and information to assist operational personnel during emergency incidents.
- Operate as an effective communications team member, and utilise strategies for maintaining personal safety, health and wellbeing.

Graduates of the Dispatch strand will also be able to:
- Dispatch appropriate resources to an emergency incident.
Education pathways
This qualification leads to the following qualifications:
- New Zealand Certificate in Contact Centres (Level 4) [Ref: 2304]
- New Zealand Certificate in Business (First Line Management) (Level 4) [Ref: 2456].
Employment pathways
Graduates of this qualification will be able to operate as a Call Taker within an Emergency Communications Centre.

Graduates of the optional Dispatch strand will be able to operate as a Dispatch Operator within an Emergency Communications Centre.To find out more about employment opportunities click on the CareersNZ logo, then the provider who offers this qualification.
Entry Requirements
N/A
Education Organisation 2 Organisations can assist in gaining this qualification
Developed By The Skills Organisation
Quality Assured By New Zealand Qualifications Authority
Number 3020
Status Current
Created February 2016
Next Review September 2025
Content View full qualification details

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Level

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Credits

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Subject Area

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Strategic Purpose Statement

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Graduate profile

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Education pathways

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Employment pathways

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