2021 Review of Communication Skills unit standards

Closed 25 Nov 2021

Current

NZQA National Qualifications Services (NQS) has reviewed the Communication Skills unit standards in domains:

  • Interpersonal Communications
  • Reading
  • Writing

The current version of these standards are available at Subfield - Communication Skills (nzqa.govt.nz).

NQS invites comment and feedback on the reviewed standards below, to nqs@nzqa.govt.nz by Thursday 25 November. The main changes as a result of the review are:

  • the insertion of explicit expectation that all activities relevant to the Communication Skills standards will reflect the ngā kaupapa o te Tiriti o Waitangi (the principles of the Treaty of Waitangi) and will, as relevant to candidates and/or the standard, reflect the peoples of the Pacific and other cultures, and their world views
  • a new definition of culture has been included in standards 1304 and 11099
  • where relevant the possibility of assessment in online/digital context(s) has been made explicit
  • a new listening standard is proposed: Understand and assess non-written texts on a topic
  • standards 1277 and 9680 have been combined and replaced by a new standard, following feedback that the two standards duplicate each other significantly
  • standards 9685, 9707, 11099, 11101 have become single-outcome standards
  • the titles of 2989, 28990, 10791, 11099, 19629 have been rephrased to better reflect the intended outcomes
  • the level and/or credits of standards 3501, 9707, 10792 have been changed to better reflect the content
  • standards 9678, 9679, 9691, 9692, 9701, 9703, 11096, 11098, 12336 are recommended for expiry due to low and/or declining usage, and no discernible interest in future usage.

There are more minor changes in other standards which do not materially affect their outcomes. Tracked versions of standards are available on request to nqs@nzqa.govt.nz.

NQS invites feedback on the draft reviewed unit standards.

Domain: Interpersonal Communications

ID

Ver

Title

Level

Credit

1285 (DOCX, 27KB)

8

Make enquiries and complete practical transactions

1

2

1293 (DOCX, 28KB)

8

Be interviewed in an informal, one-to-one, face-to-face interview

1

2

1294 (DOCX, 30KB)

8

Be interviewed in a formal interview

2

2

1296 (DOCX, 28KB)

8

Interview in informal situations

3

3

1297 (DOCX, 29KB)

8

Conduct an interview in a formal situation

4

5

1299 (DOCX, 28KB)

10

Be assertive in a range of specified situations

2

4

1304 (DOCX, 28KB)

10

Communicate with people from other cultures

3

2

1307 (DOCX, 27KB)

9

Speak to a known audience in a predictable situation

3

3

1311 (DOCX, 27KB)

8

Present and defend an argument orally

4

4

1312 (DOCX, 27KB)

8

Give oral instructions in the workplace

3

3

3501 (DOCX, 28KB)

7

Demonstrate knowledge of and apply listening techniques

1

2

3503 (DOCX, 27KB)

7

Communicate in a team or group to complete a routine task

1

2

9677 (DOCX, 27KB)

11

Communicate in a team or group which has an objective

2

3

9681 (DOCX, 27KB)

8

Contribute within a team or group which has an objective

3

3

9694 (DOCX, 27KB)

9

Demonstrate and apply knowledge of communication process theory

3

4

9704 (DOCX, 27KB)

9

Manage interpersonal conflict

4

4

9705 (DOCX, 27KB)

8

Give feedback on performance in the workplace

3

3

9707 (DOCX, 27KB)

8

Demonstrate knowledge of workplace communication requirements

1

3

10791 (DOCX, 27KB)

6

Participate in a meeting

2

3

11097 (DOCX, 26KB)

6

Listen actively to gain information in an interactive situation

3

3

11099 (DOCX, 27KB)

7

Communicate in a culturally diverse workplace

4

4

11101 (DOCX, 28KB)

6

Collaborate within a team which has an objective

4

5

NEW2 (DOCX, 27KB) (listening L2)

1

Understand and assess non-written texts on a topic

2

3

Replacement (recommended replacement for 1277 and 9680)

ID

Ver

Title

Level

Credit

NEW1 (DOCX, 27KB)

1

Communicate in an organisation

2

3

1277 (DOC, 68KB) 7 Communicate information in a specified workplace
Replaced with 9860 by NEW standard
2 3
9680 (DOC, 66KB) 6 Communicate within a specified organisational context
Replaced with 1277 by NEW standard
2 3

Domain: Reading

ID

Ver

Title

Level

Credit

2989 (DOCX, 27KB)

7

Read and assess texts on a topic

2

3

2990 (DOCX, 27KB)

8

Read texts to research information for a specific purpose

3

4

25073 (DOCX, 29KB)

4

Read texts to recognise differing points of view on a topic

2

3

Domain: Writing

ID

Ver

Title

Level

Credit

1279 (DOCX, 27KB)

8

Write in plain English

3

3

1280 (DOCX, 26KB)

8

Use graphics in communication

2

2

3483 (DOCX, 27KB)

8

Fill in a form

1

2

3488 (DOCX, 27KB)

7

Write business correspondence for a workplace

2

3

3490 (DOCX, 27KB)

8

Complete an incident report

1

2

3491 (DOCX, 27KB)

8

Write a report

3

4

3492 (DOCX, 27KB)

8

Write a short report

2

3

3494 (DOCX, 27KB)

7

Write minutes for a formal meeting

3

3

9685 (DOCX, 27KB)

9

Write an analytical report

5

5

10792 (DOCX, 29KB)

6

Write formal personal correspondence

2

2

11095 (DOCX, 27KB)

8

Write business correspondence to convey complex ideas and/or information

3

3

16612 (DOCX, 27KB)

6

Write documents to achieve effective communication for a business purpose

4

4

19629 (DOC, 70KB)

6

Write a focused report

4

4

24871 (DOC, 63KB)

5

Complete complex forms

2

2

Expiring (recommended)

Interpersonal Communications

ID

Ver

Title

Level

Credit

9678 (DOC, 53KB)

8

Conduct a formal meeting
Expiry suggested due to low and/or declining usage, and no discernible interest in future usage

5

4

9679 (DOC, 51KB)

7

Apply knowledge of a formal meeting
Expiry suggested due to low and/or declining usage, and no discernible interest in future usage

4

4

9691 (DOC, 69KB)

7

Demonstrate knowledge of group processes
Expiry suggested due to low and/or declining usage, and no discernible interest in future usage

5

5

9692 (DOC, 48KB)

7

Deliver an oral presentation to an audience
Expiry suggested due to low and/or declining usage, and no discernible interest in future usage

5

4

11096 (DOC, 66KB)

6

Analyse feedback contexts and apply constructive feedback techniques
Expiry suggested due to low and/or declining usage, and no discernible interest in future usage

5

3

11098 (DOC, 49KB)

6

Use and evaluate listening techniques
Expiry suggested due to low and/or declining usage, and no discernible interest in future usage

5

2

Writing

ID

Ver

Title

Level

Credit

9701 (DOC, 64KB)

7

Write a proposal
Expiry suggested due to low and/or declining usage, and no discernible interest in future usage

4

3

9703 (DOC, 66KB)

7

Write a job procedure
Expiry suggested due to low and/or declining usage, and no discernible interest in future usage

5

3

12336 (DOC, 64KB)

5

Write a user guide or technical text
Expiry suggested due to low and/or declining usage, and no discernible interest in future usage

4

4

You are invited to comment on the draft reviewed unit standards.  Feedback should be sent to nqs@nzqa.govt.nz; by Thursday 25 November.

Thank you in advance for your contribution to the ongoing quality of these standards.

Contact

For more information and/or comments regarding these unit standards, please email: nqs@nzqa.govt.nz.

 
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