Make a complaint

You can make a complaint about NZQA, a tertiary education organisation or about a breach of the Code of Pastoral Care

If you think there is a problem, you can make a complaint.

This might be about:

  • our service or processes
  • your experience with a tertiary education organisation
  • an education provider not meeting the Code of Pastoral Care.

Complain about NZQA

Let us know if you have an issue with our service or processes

Find out more

Complain about an education provider

Let us know about any issues with an education provider registered with NZQA

Find out more

Providers not meeting the Code of Pastoral Care

Let us know if a provider is not looking after students properly

Find out more