Domain - Passenger Service
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| 0 Qualifications | 23 Assessment Standards (23 Units) | View Education Organisations with Consent to Assess |
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Assessment Standards
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Level 2
Maintain coach presentation on the road
This standard has expired and is no longer available.
Version 5
15157 Unit Standard 2 Credits
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People credited with this unit standard are able to clean a coach and replenish consumables.
Standard-setting body:
Hanga-Aro-Rau Manufacturing, Engineering and Logistics Workforce Development Council
Meet coach passenger information needs
This standard has expired and is no longer available.
Version 5
15948 Unit Standard 3 Credits
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People credited with this unit standard are able to: identify coach passengers'' information and communication needs; provide pre-trip information and assistance to coach passengers; provide information and assistance to coach passengers before and during an intermediate stop; and provide information and assistance to coach passengers at an end of day or destination stop.
Standard-setting body:
Hanga-Aro-Rau Manufacturing, Engineering and Logistics Workforce Development Council
Attend to bus or coach passenger enquiries and requests
This standard has expired and is no longer available.
Version 5
15949 Unit Standard 3 Credits
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People credited with this unit standard are able to: demonstrate the personal skills required for positions involving bus or coach passenger contact; greet bus or coach passengers; respond to bus or coach passenger enquiries and requests; and describe procedures for dealing with bus or coach passenger complaints.
Standard-setting body:
Hanga-Aro-Rau Manufacturing, Engineering and Logistics Workforce Development Council
Manage passenger luggage
This standard has expired and is no longer available.
Version 5
15950 Unit Standard 4 Credits
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People credited with this unit standard are able to: describe carrier responsibilities and liabilities for loss of, or damage to, luggage; receive and stow passenger luggage; unload passenger luggage; and describe procedures for dealing with left luggage and suspicious packages.
Standard-setting body:
Hanga-Aro-Rau Manufacturing, Engineering and Logistics Workforce Development Council
Perform calculations as a passenger transport driver
Version 5
15951 Unit Standard 3 Credits
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People credited with this unit standard are able to: copy numbers involving whole numbers and currency; solve problems involving the totalling of fares and giving change; and solve problems involving the calculation of time as a passenger transport driver.
Consent & Moderation Requirements:
CMR 14
Standard-setting body:
Demonstrate knowledge and skill in map reading requirements for taxi drivers
This standard has expired and is no longer available.
Version 3
18078 Unit Standard 3 Credits
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People credited with this unit standard are able to demonstrate knowledge and skill in map reading requirements for taxi drivers.
Standard-setting body:
NZ Motor Industry Training Organisation (Incorporated) - Tranzqual ITO
Level 3
Drive a school bus
Version 5
15162 Unit Standard 6 Credits
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People credited with this unit standard are able to: prepare to drive a school bus; drive a school bus route; manoeuvre a school bus in reverse; manage passengers; carry out end of shift procedures; and describe incident management actions.
Consent & Moderation Requirements:
CMR 14
Standard-setting body:
Drive a large passenger service vehicle in a fuel efficient manner
Version 6
15163 Unit Standard 5 Credits
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People credited with this unit standard are able to: describe factors that affect the fuel efficiency of large passenger service vehicles; and drive a large passenger service vehicle in a fuel efficient manner.
Consent & Moderation Requirements:
CMR 14
Standard-setting body:
Transport passengers in wheelchairs using total mobility vehicles equipped with hoist or ramp
Version 7
15165 Unit Standard 6 Credits
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People credited with this unit standard are able to: prepare to pick up and set down a passenger in a wheelchair; pick up and set down a passenger in a wheelchair using a vehicle hoist or ramp; restrain a passenger in a wheelchair, and secure the ramp or hoist, luggage, and equipment; and transport a passenger in a wheelchair.
Consent & Moderation Requirements:
CMR 14
Standard-setting body:
Foster effective passenger relations
Version 6
1750 Unit Standard 4 Credits
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People credited with this unit standard are able to foster effective passenger relations.
Consent & Moderation Requirements:
CMR 14
Standard-setting body:
Drive a bus on a scheduled passenger route service
Version 6
1751 Unit Standard 8 Credits
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People credited with this unit standard are able to: prepare to drive a bus on a scheduled passenger route service; drive a bus on a specified route; manoeuvre a bus in reverse; admit passengers; assist and manage passengers; carry out end of shift procedures; and describe incident management actions.
Consent & Moderation Requirements:
CMR 14
Standard-setting body:
Deliver commentaries to passengers in a vehicle
This standard has expired and is no longer available.
Version 5
19423 Unit Standard 4 Credits
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People credited with this unit standard are able to: plan commentaries for passengers; deliver commentaries to passengers; and review the commentaries.
Standard-setting body:
Hanga-Aro-Rau Manufacturing, Engineering and Logistics Workforce Development Council
Demonstrate knowledge of the characteristics of large passenger service vehicles and passenger capacity
Version 5
19499 Unit Standard 2 Credits
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People credited with this unit standard are able to demonstrate knowledge of the characteristics of large passenger service vehicles and passenger capacity.
Consent & Moderation Requirements:
CMR 14
Standard-setting body:
Demonstrate knowledge of the Code of Practice for Operating Coaches on State Highway 94
This standard has expired and is no longer available.
Version 3
20471 Unit Standard 2 Credits
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People credited with this unit standard are able to demonstrate knowledge of the Code of Practice for Operating Coaches on State Highway 94.
Standard-setting body:
Manage bus or coach passenger safety at an incident site
Version 4
20472 Unit Standard 4 Credits
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People credited with this unit standard are able to: organise passengers at an incident site until emergency services assume control; apply integrated incident scene management practices at an incident site until the arrival of emergency services; and assess the scale of an incident and communicate with emergency services.
Consent & Moderation Requirements:
CMR 14
Standard-setting body:
Drive a coach
This standard has expired and is no longer available.
Version 3
27306 Unit Standard 8 Credits
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People credited with this unit standard are able to: prepare to drive a coach; drive a coach on a specified route; manoeuvre a coach in reverse; manage passengers; carry out end of shift procedures; and describe incident management actions.
Standard-setting body:
Hanga-Aro-Rau Manufacturing, Engineering and Logistics Workforce Development Council
Drive an articulated bus
This standard has expired and is no longer available.
Version 2
27307 Unit Standard 4 Credits
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People credited with this unit standard are able to: compare the configuration and manoeuvrability characteristics of articulated buses; prepare to drive an articulated bus; drive an articulated bus; manoeuvre an articulated bus in reverse; and park and secure an articulated bus.
Standard-setting body:
Drive an electric trolley bus
This standard has expired and is no longer available.
Version 2
27308 Unit Standard 3 Credits
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People credited with this unit standard are able to: explain the purpose of overhead electrical equipment and electric trolley bus road markings; prepare to drive an electric trolley bus; drive an electric trolley bus; manoeuvre an electric trolley bus in a straight line in reverse; rectify dewirements; and park and secure an electric trolley bus.
Standard-setting body:
Demonstrate knowledge of legislation relevant to drivers of passenger service vehicles
Version 1
30977 Unit Standard 3 Credits
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People credited with this unit standard are able to demonstrate knowledge of: large and small passenger service licence requirements; the legislative requirements for driving a small and large passenger service vehicle; the rights and responsibilities of drivers and passengers in passenger service vehicles; and the obligations of passenger service operators in relation to complaints.
Consent & Moderation Requirements:
CMR 92
Standard-setting body:
Level 4
Transport passengers with impairments or disabilities
Version 7
1748 Unit Standard 6 Credits
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People credited with this unit standard are able to: describe measures for assisting passengers with impairments or disabilities; communicate in a manner which reassures and assists passengers with impairments or disabilities; assist passengers with impairments or disabilities; and transport passengers with impairments or disabilities.
Consent & Moderation Requirements:
CMR 14
Standard-setting body:
Describe how to protect personal safety as a passenger service vehicle driver
Version 6
1749 Unit Standard 5 Credits
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People credited with this unit standard are able to: identify situations where there is a risk of an attack and/or robbery; describe measures to reduce the risk of an attack and/or robbery; describe strategies for maintaining passenger control; describe emergency response actions; and describe ethical behaviour in relation to passenger interactions to avoid allegations of misconduct.
Consent & Moderation Requirements:
CMR 14
Standard-setting body:
Drive and maintain a taxi
Version 6
1752 Unit Standard 8 Credits
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People credited with this unit standard are able to: prepare for a taxi shift; drive a taxi and manage passenger relations; manage transactions; and carry out end of shift procedures.
Consent & Moderation Requirements:
CMR 14
Standard-setting body:
Describe hazards and apply risk reduction techniques and strategies while driving a bus or coach
This standard has expired and is no longer available.
Version 2
28728 Unit Standard 10 Credits
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People credited with this unit standard are able to: describe bus or coach driving hazards, techniques for reducing risk when dealing with bus or coach driving hazards, the use of crash risk reduction strategies while driving a bus or coach; and apply risk reduction techniques and strategies while driving a bus or coach.
Standard-setting body:
Hanga-Aro-Rau Manufacturing, Engineering and Logistics Workforce Development Council
Data as at 2026-04-04 23:01:08.913