Domain - Passenger Service

Domain - Passenger Service

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All unit standards registered on the Directory of Assessment Standards may be accessed here. 

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Qualifications Domain-full

NQF Ref: 1695
National Certificate in Passenger Service (Taxi Driver)
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NQF Ref: 0190
National Certificate in Passenger Service with strands in School Bus Driver, Urban Bus Driver, and Coach Driver
This qualification is expiring. The last date for assessments to take place is Thu Dec 31 00:00:00 NZDT 2020.
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Assessment Standards

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Level 1

Perform calculations as a passenger transport driver

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Version 4

15951 Unit Standard 3 Credits

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People credited with this unit standard are able to: copy numbers involving whole numbers and currency; solve problems involving the totalling of fares and giving change; and solve problems involving the calculation of time.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Level 2

Maintain coach presentation on the road

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Version 4

15157 Unit Standard 2 Credits

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People credited with this unit standard are able to clean a coach and replenish consumables.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Meet coach passenger information needs

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Version 4

15948 Unit Standard 3 Credits

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People credited with this unit standard are able to: identify coach passengers' information and communication needs; provide pre-trip information and assistance to coach passengers; provide information and assistance to coach passengers before and during an intermediate stop; and provide information and assistance to coach passengers at an end of day or destination stop.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Attend to bus or coach passenger enquiries and requests

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Version 4

15949 Unit Standard 3 Credits

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People credited with this unit standard are able to: demonstrate the personal skills required for positions involving bus or coach passenger contact; greet bus or coach passengers; respond to bus or coach passenger enquiries and requests; and describe procedures for dealing with bus or coach passenger complaints.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Manage passenger luggage

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Version 4

15950 Unit Standard 4 Credits

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People credited with this unit standard are able to: describe carrier responsibilities and liabilities for loss of, or damage to, luggage; receive and stow passenger luggage; unload passenger luggage; and describe procedures for dealing with left luggage and suspicious packages.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Demonstrate knowledge and skill in map reading requirements for taxi drivers
This standard has expired and is no longer available.

Version 3

18078 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate knowledge and skill in map reading requirements for taxi drivers.

Standard-setting body:

NZ Motor Industry Training Organisation (Incorporated) - Tranzqual ITO MITO New Zealand Incorporated

Level 3

Drive a school bus

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Version 4

15162 Unit Standard 6 Credits

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People credited with this unit standard are able to: prepare to drive a school bus; drive a school bus route; manoeuvre a school bus in reverse; manage passengers; carry out end of shift procedures; and describe incident management actions.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Drive a large passenger service vehicle in a fuel efficient manner

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Version 5

15163 Unit Standard 5 Credits

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People credited with this unit standard are able to: describe factors that affect the fuel efficiency of large passenger service vehicles; and drive a large passenger service vehicle to optimise fuel efficiency.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Transport passengers in wheelchairs using total mobility vehicles equipped with hoist or ramp

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Version 6

15165 Unit Standard 6 Credits

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People credited with this unit standard are able to: communicate in a manner which reassures and assists a passenger in a wheelchair; prepare to pick up and set down a passenger in a wheelchair; pick up and set down a passenger in a wheelchair using a vehicle hoist or ramp; restrain a passenger in a wheelchair, and secure the ramp or hoist, luggage, and equipment; and transport a passenger in a wheelchair.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Foster effective passenger relations

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Version 5

1750 Unit Standard 4 Credits

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People credited with this unit standard are able to foster effective passenger relations.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Drive a bus on a scheduled passenger route service

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Version 5

1751 Unit Standard 8 Credits

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People credited with this unit standard are able to: prepare to drive a bus on a scheduled passenger route service; drive a bus on a specified route; manoeuvre a bus in reverse; admit passengers; assist and manage passengers; carry out end of shift procedures; and describe incident management actions.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Deliver commentaries to passengers in a vehicle

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Version 4

19423 Unit Standard 4 Credits

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People credited with this unit standard are able to: plan commentaries for passengers; deliver commentaries to passengers; and review the commentaries.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Describe the characteristics of large passenger transport vehicles and passenger capacity

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Version 4

19499 Unit Standard 2 Credits

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People credited with this unit standard are able to describe the characteristics of large passenger transport vehicles and passenger capacity.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Demonstrate knowledge of the Code of Practice for Operating Coaches on State Highway 94
This standard has expired and is no longer available.

Version 3

20471 Unit Standard 2 Credits

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People credited with this unit standard are able to demonstrate knowledge of the Code of Practice for Operating Coaches on State Highway 94.

Standard-setting body:

MITO New Zealand Incorporated

Manage bus or coach passenger safety at an accident site

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Version 3

20472 Unit Standard 4 Credits

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This unit standard is for passenger service drivers who have responsibility for passengers in their vehicles. People credited with this unit standard are able to: organise passengers at an accident site until emergency services assume control; apply integrated accident scene management practices at an accident site until the arrival of emergency services; and assess the scale of an accident and communicate with emergency services.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Drive a coach

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Version 2

27306 Unit Standard 8 Credits

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People credited with this unit standard are able to: prepare to drive a coach; drive a coach on a specified route; manoeuvre a coach in reverse; manage passengers; carry out end of shift procedures; and describe incident management actions.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Drive an articulated bus
This standard has expired and is no longer available.

Version 2

27307 Unit Standard 4 Credits

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People credited with this unit standard are able to: compare the configuration and manoeuvrability characteristics of articulated buses; prepare to drive an articulated bus; drive an articulated bus; manoeuvre an articulated bus in reverse; and park and secure an articulated bus.

Standard-setting body:

MITO New Zealand Incorporated

Drive an electric trolley bus
This standard has expired and is no longer available.

Version 2

27308 Unit Standard 3 Credits

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People credited with this unit standard are able to: explain the purpose of overhead electrical equipment and electric trolley bus road markings; prepare to drive an electric trolley bus; drive an electric trolley bus; manoeuvre an electric trolley bus in a straight line in reverse; rectify dewirements; and park and secure an electric trolley bus.

Standard-setting body:

MITO New Zealand Incorporated

Demonstrate knowledge of legislation relevant to drivers of passenger service vehicles

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Version 1

30977 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate knowledge of: large and small passenger service licence requirements; the legislative requirements for driving a small and large passenger service vehicle; the rights and responsibilities of drivers and passengers in passenger service vehicles; and the obligations of passenger service operators in relation to complaints.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Level 4

Transport passengers with impairments or disabilities

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Version 6

1748 Unit Standard 6 Credits

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People credited with this unit standard are able to: describe measures for assisting passengers with impairments or disabilities; communicate in a manner which reassures and assists passengers with impairments or disabilities; assist passengers with impairments or disabilities; and transport passengers with impairments or disabilities.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Describe how to protect personal safety as a passenger service vehicle driver

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Version 5

1749 Unit Standard 5 Credits

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People credited with this unit standard are able to: identify situations where there is a risk of an attack and/or robbery; describe measures to reduce the risk of an attack and/or robbery; describe strategies for maintaining passenger control; describe emergency response actions; and describe ethical behaviour in relation to passenger interactions to avoid allegations of misconduct.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Drive and maintain a taxi

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Version 5

1752 Unit Standard 8 Credits

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People credited with this unit standard are able to: prepare for a taxi shift; drive a taxi; manage transactions; and carry out end of shift procedures.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

NZ Motor Industry Training Organisation (Incorporated) - Tranzqual ITO MITO New Zealand Incorporated

Describe hazards and apply risk reduction techniques and strategies while driving a bus or coach

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Version 1

28728 Unit Standard 10 Credits

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People credited with this unit standard are able to: describe bus or coach driving hazards, techniques for reducing risk when dealing with bus or coach driving hazards, the use of crash risk reduction strategies while driving a bus or coach; and apply risk reduction techniques and strategies while driving a bus or coach.

Consent & Moderation Requirements:

CMR 92 Word PDF

Standard-setting body:

MITO New Zealand Incorporated

Data as at 2020-09-18 23:01:06.92