Domain - Quality Management

Domain - Quality Management

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Assessment Standards

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Level 3

Participate in a team to achieve specified quality improvement objectives
This standard has expired and is no longer available.

Version 9

8077 Unit Standard 4 Credits

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People credited with this unit standard are able to: contribute to team function and its specified quality improvement objectives; and contribute to team decision-making to achieve specified quality improvement objectives. This unit standard applies to members of teams that exist to achieve specified quality improvement objectives. These can include the completion of a one-off or a continuing improvement task.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Collect data for a specified purpose
This standard is expiring. The last date for assessment to take place is 31 December 2025.

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Version 11

8081 Unit Standard 8 Credits

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People credited with this unit standard are able to: prepare for data collection for a specified purpose; gather data for the specified purpose; and record data and calculate results.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Demonstrate knowledge of quality and its management in business contexts

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Version 8

8085 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of quality and its management in business contexts.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Use tools to manage quality in business contexts

Word  PDF

Version 8

8087 Unit Standard 5 Credits

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This unit standard is applicable in a wide range of contexts where information needs to be generated and used for the management of quality within a business operations environment. People credited with this unit standard are able to use tools to manage quality in business contexts.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 4

Assess the quality management system of a business operation

Word  PDF

Version 6

19025 Unit Standard 5 Credits

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People credited with this unit standard are able to assess the quality management system of a business operation.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Establish and develop quality-focused aspects to improve customer relationships

Word  PDF

Version 1 This unit standard replaced unit standard 8074.

32137 Unit Standard 6 Credits

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This unit standard is intended for people at all levels in organisations who act as internal and external suppliers of goods and services who are in direct contact with customers. People credited with this unit standard are able to establish and develop quality-focused aspects to improve customer relationships.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Establish, develop, and improve quality-focused aspects of supplier relationships
This standard has expired and is no longer available.

Version 9

8073 Unit Standard 8 Credits

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People credited with this unit standard are able to: establish quality-focused relationships with suppliers; develop, maintain, and improve quality-focused relationships with new or existing suppliers; and evaluate supplier performance. This unit standard is for people at all levels in organisations who act as internal and external customers for goods and services, who are in direct contact with suppliers, and have responsibility for the establishment, development, maintenance, and improvement of supplier relationships.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Establish, develop, and improve quality-focused aspects of customer relationships
This standard has expired and is no longer available.

Version 9 This unit standard was replaced by unit standard 32137.

8074 Unit Standard 8 Credits

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People credited with this unit standard are able to: establish quality-focused relationships with customers; develop, maintain, and improve quality-focused relationships with new or existing customers; and evaluate their own performance as a supplier. This unit standard is for people at all levels in organisations who act as internal and external suppliers of goods and services, who are in direct contact with customers, and have responsibility for the establishment, development, maintenance, and improvement of customer relationships.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Analyse data and communicate information for a specified purpose
This standard is expiring. The last date for assessment to take place is 31 December 2025.

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Version 11

8082 Unit Standard 8 Credits

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People credited with this unit standard are able to: collate data for analysis to meet the requirements of a specified purpose; apply statistical analysis to the data; draw conclusions from the resulting information; and communicate information.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Demonstrate knowledge required for quality auditing

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Version 8

8086 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge required for quality auditing.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Use statistical process control tools for the control and improvement of processes
This standard has expired and is no longer available.

Version 8

8089 Unit Standard 6 Credits

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People credited with this unit standard are able to: explain the purpose and uses of statistical process control; apply statistical process control tools to workplace situations; and interpret the results of statistical process control and take action.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 5

Develop and implement a plan to gather, analyse and report on information for management of quality
This standard has expired and is no longer available.

Version 6

20849 Unit Standard 10 Credits

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People credited with this unit standard are able to: develop a plan for gathering, analysing, and reporting on information for a quality management purpose; manage collection of, and analyse, the information collected for the quality management purpose; and interpret and report on the results of information analysis for the quality management purpose.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Promote the participation of management and staff in quality initiatives
This standard has expired and is no longer available.

Version 9

8076 Unit Standard 4 Credits

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People credited with this unit standard are able to: identify and prioritise the quality initiatives to be promoted; select promotion strategies; implement promotion strategies; and review and monitor the promotion of initiatives. This unit standard is applicable to people in organisations who promote and facilitate improvements in quality management activities. The skills contained in this unit standard can be applied in a wide range of contexts, from strategic to specialised activities.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Lead a team to achieve specified quality improvement objectives
This standard has expired and is no longer available.

Version 9

8078 Unit Standard 6 Credits

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People credited with this unit standard are able to: form a team to achieve specified quality improvement objectives; facilitate team processes to achieve specified quality improvement objectives; and review and complete team activity. This unit standard applies to members of teams that exist to achieve specified quality improvement objectives. These can include the completion of a one-off or a continuing improvement task.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Analyse quality costs
This standard has expired and is no longer available.

Version 8

8088 Unit Standard 4 Credits

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People credited with this unit standard are able to: explain the purpose and uses of quality cost analysis; apply quality cost analysis to workplace situations; and interpret the results of quality cost analysis.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 6

Demonstrate knowledge of the requirements specified in ISO19011:2018, Guidelines for auditing management systems
This standard is expiring. The last date for assessment to take place is 31 December 2024.

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Version 3

28190 Unit Standard 12 Credits

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People credited with this unit standard are able to demonstrate knowledge of: managing an audit programme and conducting an audit; the competence requirements and evaluation process of auditors; and audit sampling.

Standard-setting body:

Toi Mai Workforce Development Council

Develop, manage, and evaluate improvements to products, services, and systems
This standard has expired and is no longer available.

Version 7

7459 Unit Standard 10 Credits

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This unit standard is for people who have or seek responsibility for managing improvements to products, services, and systems at any level in the organisation. People credited with this unit standard are able to: develop structures, sources, and methods for the improvement process; manage the implementation of the improvement process; and evaluate implemented improvements and the improvement process.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Conduct a quality audit for compliance with quality standards

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Version 9

8084 Unit Standard 14 Credits

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People credited with this unit standard are able to conduct a quality audit for compliance with quality standards.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 7

Develop, implement and review quality management system
This standard has expired and is no longer available.

Version 7

7460 Unit Standard 10 Credits

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This unit standard is for people who have or seek responsibility for the management of quality as a corporate strategic objective. People credited with this unit standard are able to develop and implement a quality management system, and review a quality management system for conformance and improvement of quality.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Develop initiatives for managing improvement and change processes
This standard has expired and is no longer available.

Version 7

8502 Unit Standard 12 Credits

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This unit standard is for people who have, or seek, responsibility for the development and management of improvement and change strategies at a corporate or total organisation level. People credited with this unit standard are able to develop a culture conducive to productive change and improvement, and lead and manage change and improvement processes within an organisation.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Data as at 27 May 2024