Framework search results
Assessment Standards
| Contact Centre Operations | |||||||||
| Level 3 | |||||||||
| 16777 | Unit |
Locate, organise, and utilise information to meet customer requirements in a contact centre This standard is expiring. The last date for assessment to take place is 31 December 2026. |
5 Credits |
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| Version 8 | |||||||||
| View Education Organisations with Consent to Assess | |||||||||
| This unit standard is for people who work with information that is required on a regular basis in a contact centre. People credited with this unit standard are able to: - locate and organise information to meet a range of customer requirements in a contact centre; and - utilise information to meet customer requirements in a contact centre. | |||||||||
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Data as at 16 October 2026
