Framework search results
Assessment Standards
| Contact Centre Operations | |||||||||
| Level 3 | |||||||||
| 16778 | Unit |
Establish and maintain effective working relationships in a contact centre and wider organisation This standard is expiring. The last date for assessment to take place is 31 December 2026. |
5 Credits |
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| Version 8 | |||||||||
| View Education Organisations with Consent to Assess | |||||||||
| This unit standard is for any member of staff who is working with colleagues in a contact centre. People credited with this unit standard are able to: - demonstrate knowledge of barriers, consequences and diversity of working relationships in a contact centre and wider organisation; - work effectively with colleagues in a contact centre; and - establish and maintain the trust and support of management in a contact centre. | |||||||||
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Data as at 16 October 2026
