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Emergency Communications
Level 3
18510 Unit Process emergency service calls at an emergency communications centre
This standard is expiring. The last date for assessment to take place is 31 December 2027.
8 Credits
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Version 6
This unit standard was replaced by skill standard 41042.
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This unit standard covers the processing of emergency calls at an emergency communications centre. People credited with this unit standard are able to: receive emergency calls at an emergency communications centre; manage emergency calls; enter details of emergency calls into recording system; and carry out emergency call follow-up procedures.
Standard-setting body: Education, Health and Community Industry Skills Board

Data as at 16 October 2026