People credited with this unit standard, in direct mail production, are able to: define and use trade terms and vocabulary; demonstrate mathematical skills; describe machinery and equipment; describe problems and explain solutions associated with static electricity and relative humidity; describe requirements for bar codes; demonstrate knowledge of the requirements of direct mail production processes; demonstrate knowledge of quality control methods; describe factors contributing to production costs; demonstrate knowledge of the storage and/or warehousing systems in use in the workplace and follow waste control procedures; explain the importance of confidentiality; demonstrate knowledge of the importance of maintaining workflow throughout production; and follow written instructions and complete forms.