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Flight Attendants
Level 4
25455
Unit
Demonstrate knowledge of and apply conflict management on board an aircraft
5 Credits
Version 3
View Education Organisations with Consent to Assess
People credited with this unit standard are able to: explain why conflict management is important on board an aircraft; and demonstrate knowledge of and apply conflict management techniques for dealing with disruptive and unruly passengers.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Ringa Hora Services Workforce Development Council
Data as at 2024-05-16 23:01:10.487
