Qualification Overview

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Qualification Title New Zealand Certificate in Tourism (Level 4)
Qualification Type Certificate
Level 4
Credits 60
Subject Area
  • Management and Commerce » Tourism » Tourism Studies
Strategic Purpose Statement
The purpose of this qualification is to provide the tourism industry with individuals who can support and enhance the visitor experience and use their skills and knowledge to strengthen the contribution of tourism to the New Zealand economy.
The qualification will benefit the community by enhancing the experiences of New Zealand's tourism visitors and bringing economic benefits to the country.
Graduates will be able to deliver, and assist in supporting the delivery of, a high-quality visitor experience in the tourism industry, working under broad guidance, and they may also have some responsibility for the performance of others.
Graduate profile
Graduates of this qualification will be able to:

- Analyse and respond to customer service and information requirements, applying a range of communication and problem-solving skills, to enhance the visitor experience.
- Apply the practices required of a tourism workplace including team leadership, risk management, and legislative compliance.
- Apply in-depth knowledge of New Zealand tourism destinations and their characteristics, history, and attributes relevant to visitors to enhance their experience.
- Investigate and evaluate potential or actual business systems and processes to enable the delivery of a high-quality visitor experience and to contribute to the overall effectiveness of a tourism or travel business.
Education pathways
This qualification can lead to the New Zealand Diploma in Tourism and Travel (Level 5) [Ref: 2206].
Entry Requirements
N/A
Education Organisation 13 Organisations can assist in gaining this qualification
Developed By Ringa Hora Services Workforce Development Council
Quality Assured By New Zealand Qualifications Authority
Number 2202
Status Current
Created 2014-02-26 16:46:31.0
Next Review 2025-02-28 00:00:00.0

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Credits

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Strategic Purpose Statement

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