The purpose of this qualification is to provide the electrical and electronic service industry sectors with people who are able to install, commission, service and repair end-user electrical or electronic systems or product at a complex level. This qualification is suitable for people who wish to advance their career within the electrical or electronic service industry. The qualification includes three strands that allow people to specialise further within this industry. Graduates of this qualification will be able to work independently as technicians and will be able to supervise electrical workers. They will also be eligible to be registered and licensed as an Electrical Appliance Serviceperson (endorsed to disconnect and connect) (EAS endorsed) or as an electrical service technician (EST).

Graduates of this qualification will be able to:

- Maintain and enhance workplace safety and mitigate environmental and economic impacts in a workplace environment.
- Apply relevant industry, community, government and environmental legislation, standards, and codes of practice.
- Communicate effectively and ethically to provide support and solutions for stakeholders and supervision of technical personnel.
- Apply business policies and procedures, including management of information, records and documentation.
- Develop and maintain knowledge of current and emerging technologies.
- Supervise trainees under the rules of the Electrical Workers Registration Board.
- Demonstrate the competencies required for registration as an electrical appliance serviceperson (endorsed to disconnect and connect) (EAS endorsed) or as an electrical service technician (EST).

Graduates of the Domestic Systems and Products strand will also be able to:
- Apply electrical and control knowledge, and principles of installation, diagnostics and repair theory and practice, to develop standard and non-standard solutions across a broad range of situations in a domestic installation and/or service environment.
- Establish end-user needs and requirements, and perform complex and/or non-familiar installation of systems and/or equipment or appliances.
- Analyse and interpret fault codes and test results at a complex level.
- Diagnose and repair faults to restore the installation and/or products to design specifications.

Graduates of the Commercial Equipment strand will also be able to:
- Apply electrical, electronic and control knowledge, and principles of diagnostics and repair theory and practice to develop standard and non-standard solutions across a broad range of situations in a commercial service environment.
- Establish end-user needs and configuration requirements and perform advanced configuration of equipment.
- Analyse and interpret fault codes and test results at a complex level.
- Diagnose and repair faults to repair equipment or appliances to design specification.

Graduates of the Consumer Electronics strand will also be able to:
- Apply electrical and electronics knowledge and principles of data communications and/or connectivity solutions theory and practice to develop standard and non-standard solutions across a broad range of situations in an end-user environment.
- Establish end-user needs and configuration requirements and perform complex configuration of connectivity systems and equipment
- Analyse and interpret fault codes and test results at a complex level.
- Diagnose and repair complex faults to a modular and/or component level to design specifications.

On completion of this qualification graduates may progress onto:
- New Zealand Certificate in Customer Premises Systems (Level 4) with strands in Structured Cabling, Control and Automation, Signal Reception and Distribution, and Systems Installation for Re-locatable and/or Mobile Locations [Ref: 2769];
- other New Zealand certificates registered at Level 5 on the NZQF.