Qualification Overview
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Qualification Title | New Zealand Certificate in Service Sector Skills (Level 3) with optional strand in Service Speciality | |||
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Qualification Type | Certificate | |||
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Level | 3 | |||
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Credits | 40 - 60 | |||
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Subject Area |
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Strategic Purpose Statement |
The purpose of this qualification is to provide New Zealand service-based industries with individuals who have the transferable skills required to operate effectively in a service sector workplace environment.
It is intended that ākonga who acquire the skills, knowledge and behaviours in this qualification will be able to pursue a career in a variety of work roles in the service sector industry. The qualification focus is transferable skills of customer service, teamwork, communication, health and safety, professional and ethical behaviour, problem solving, and critical thinking required by service sector work roles. The optional strand provides various service sector industries with work-ready personnel, by focussing on the skills required for specialised technical service sector work roles. |
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Graduate profile |
Graduates of this qualification will be able to:
- Deliver professional, ethical and inclusive service to support customers throughout a business relationship in a service sector environment. - Work as part of an effective team, using self-management skills, to create a safe, sustainable, and productive workplace, while following appropriate legislation, regulations, and procedures in a service sector environment. - Apply technical skills relevant to a service sector work role in a service sector environment. Graduates of the Service Speciality strand will also be able to: - Apply sector specific skills to a specialised service sector work role in a service sector environment. |
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Education pathways |
This qualification may build on the New Zealand Certificate in Foundation Skills (Level 2) [Ref: 2862].
This qualification may lead to New Zealand certificates in various specialist Service Sector qualifications at Level 4, such as: - New Zealand Certificate in Airport Operations (Level 4) with strands in Airport Customer Service, Airport Maintenance, Airport Safety, and Aviation Security [Ref: 2537] - New Zealand Certificate in Business (Administration and Technology) (Level 4) [Ref: 2461] - New Zealand Certificate in Hotel Reception (Level 4) [Ref: 2111] - New Zealand Certificate in Retail (Level 4) [Ref: 2236] - New Zealand Certificate in Tourism (Level 4) [Ref: 2202] |
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Employment pathways |
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Entry Requirements | Not available | |||
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Education Organisation | Industry Training Solutions Limited | |||
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Developed By | Ringa Hora Services Workforce Development Council | |||
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Quality Assured By | New Zealand Qualifications Authority | |||
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Number | 5025 | |||
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Status | Current | |||
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Created | 2024-07-05 11:34:28.983 | |||
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Next Review | 2029-06-30 00:00:00.0 | |||
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Content | ||||
Qualification Title
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