Education Organisation's details

Aircraft Operation (to level 6)

Aviation - Core (to level 4)

Service Sector - Core Skills (to level 6)

Aeronautical Engineering Planning

20909 Demonstrate knowledge of aircraft Maintenance Programmes (level 4) View details »

20906 Demonstrate knowledge of CAA Rules relating to the maintenance control and certification of aircraft (level 4) View details »

20908 Demonstrate knowledge of the role of personnel involved in aircraft maintenance (level 4) View details »

21144 Describe the primary requirements for hiring and cross leasing aircraft in relation to CAA rules (level 4) View details »

20910 Explain the minimum equipment requirements for aircraft operation (level 4) View details »

20907 Produce a maintenance control system for an aircraft fleet (level 5) View details »

Aviation - Core

27029 Manage an aviation organisation's safety management system (level 5) View details »

Service Delivery

11815 Answer customer enquiries on the telephone in a wide range of contexts (level 3) View details »

11818 Demonstrate and apply product or service knowledge in a service delivery workplace (level 3) View details »

11826 Develop and use customer satisfaction measurement tools (level 4) View details »

376 Employ customer service techniques to accommodate customer behavioural styles in a workplace (level 3) View details »

62 Maintain personal presentation and a positive attitude in a workplace involving customer contact (level 2) View details »

57 Provide customer service (level 2) View details »

378 Provide customer service for international visitors (level 3) View details »

11816 Respond to customer enquiries by writing in a range of contexts (level 3) View details »