Domain - Service Delivery
All unit standards registered on the Directory of Assessment Standards may be accessed here.
TOP > Service Sector > Service Sector Skills > Service Delivery
| 0 Qualifications | 22 Assessment Standards (20 Units & 2 Skills) | View Education Organisations with Consent to Assess |
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Assessment Standards
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| Level 2 | ||||||
| 28145 | Unit |
Interact with customers in a service delivery context |
2 Credits |
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| 57 | Unit |
Provide customer service |
2 Credits |
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| 62 | Unit |
Maintain personal presentation and a positive attitude in a workplace involving customer contact |
3 Credits |
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| Level 3 | ||||||
| 11815 | Unit |
Answer customer enquiries on the telephone in a wide range of contexts |
3 Credits |
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| 11816 | Unit |
Respond to customer enquiries by writing in a range of contexts |
4 Credits |
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| 11818 | Unit |
Demonstrate and apply product or service knowledge in a service delivery workplace |
4 Credits |
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| 27927 | Unit |
Apply health, safety and security practices to a work role in a service delivery workplace |
5 Credits |
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| 27928 | Unit |
Interact with other staff and managers, and customers to provide service delivery outcomes |
5 Credits |
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| 27929 | Unit |
Apply standard operating procedures and the code of conduct to a work role in a service delivery workplace |
5 Credits |
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| 28146 | Unit |
Prepare for and handle payment transactions in a service delivery context |
4 Credits |
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| 376 | Unit |
Employ customer service techniques to accommodate customer behavioural styles in a workplace |
2 Credits |
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| 378 | Unit |
Provide customer service for international visitors |
3 Credits |
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| 40045 | Skill |
Apply customer service techniques to provide quality customer service interactions |
10 Credits |
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| 40048 | Skill |
Work effectively in a team to foster a safe, sustainable, and productive workplace |
10 Credits |
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| Level 4 | ||||||
| 11826 | Unit |
Develop and use customer satisfaction measurement tools |
8 Credits |
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| 27960 | Unit |
Monitor and maintain health, safety and security practices for a service delivery organisation |
5 Credits |
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| 27961 | Unit |
Monitor and maintain staff performance and interactions with customers to meet service delivery outcomes |
5 Credits |
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| 27962 | Unit |
Monitor and maintain the application of standard operating policies and procedures in a service delivery workplace |
5 Credits |
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| Level 5 | ||||||
| 26255 | Unit |
Conduct business research in a service delivery organisation |
10 Credits |
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| 27935 | Unit |
Analyse and apply staffing strategies to achieve service delivery outcomes |
10 Credits |
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| 27936 | Unit |
Manage compliance requirements and operating procedures to meet service delivery outcomes |
10 Credits |
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| 27938 | Unit |
Manage staff to meet service delivery outcomes |
10 Credits |
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