Make a complaint about a provider

If you have a complaint about an NZQA-registered provider, you should raise the matter with the provider's management in the first instance. If the matter is not resolved satisfactorily, you may lodge a formal complaint in writing through NZQA.

NZQA cannot receive complaints about events that occurred more than six months ago or about providers who are no longer registered.

To find out more information about making formal complaints about providers see the Complaints Kit (PDF, 80KB).

To make a complaint about a provider:

1. Download the Complaints Kit (PDF, 80KB), which explains when and how to lodge a formal complaint with NZQA.
2. Send your completed complaint form to:
   The Complaints Officer
   Quality Assurance Division
   P O Box 160
   Wellington 6140

If you need more information on the complaints process contact us on 0800 697 296 or complete the online form.

What happens next?

Complaints about providers are handled by the Quality Assurance Division (QAD) of NZQA. When a complaint is received, we will contact the provider to explain the nature of the complaint and ask for a response. Throughout the investigation both parties will be kept fully informed.