Domain - Business Administration Services

Domain - Business Administration Services

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Assessment Standards

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Level 2

Demonstrate and apply knowledge of office equipment and administration processes

Word  PDF

Version 9

121 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate and apply knowledge of office equipment and administration processes.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Demonstrate and apply knowledge of financial transaction source documents

Word  PDF

Version 8

327 Unit Standard 3 Credits

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People credited with this unit standard are able to demonstrate and apply knowledge of financial transaction source documents.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Process financial information for cash transactions for an organisation

Word  PDF

Version 9

329 Unit Standard 3 Credits

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People credited with this unit standard are able to process financial information for cash transactions for an organisation.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 3

Provide safe and secure customer-focussed reception services

Word  PDF

Version 8

122 Unit Standard 5 Credits

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People credited with this unit standard are able to provide safe and secure customer-focussed reception services.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Use office information, copying, and telecommunication systems
This standard has expired and is no longer available.

Version 8 This unit standard and unit standard 6910 were replaced by unit standard 32106.

123 Unit Standard 5 Credits

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People credited with this unit standard are able to use office information systems, electronic copying equipment, and office telecommunication systems, in accordance with office requirements.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Provide medical administration services
This standard has expired and is no longer available.

Version 5

126 Unit Standard 5 Credits

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People credited with this unit standard are able to: demonstrate an understanding of medical terminology; identify the main providers of medical services and their functions; and complete medical administration procedures.

Standard-setting body:

NZQA Business and Management

Demonstrate knowledge required in legal administration roles, and produce legal documents
This standard has expired and is no longer available.

Version 6

127 Unit Standard 5 Credits

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People credited with unit standard are able to: demonstrate knowledge required in legal administration roles; produce legal documents of different types; produce documents of different types for courts and/or authorities.

Standard-setting body:

NZQA National Qualifications Services

Identify the New Zealand legal structure in relation to legal administration
This standard has expired and is no longer available.

Version 4

128 Unit Standard 10 Credits

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People credited with this unit standard are able to: examine the nature of law and identify the legal structure and legal basis of the New Zealand government; define the process of law making in New Zealand; identify the structure of the New Zealand court system; explain the nature of legal personality; and identify legal concepts and relevant legislation in relation to the main branches of the law.

Standard-setting body:

NZQA Business and Management

Use computerised accounting system software to produce financial information

Word  PDF

Version 3 This unit standard replaced unit standard 331, unit standard 332, unit standard 333 and unit standard 335.

26768 Unit Standard 7 Credits

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People credited with this unit standard are able to: demonstrate knowledge of accounting terms for computerised accounting system software; and use computerised accounting system software to produce financial information.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Provide business administration support using business technology

Word  PDF

Version 3

29024 Unit Standard 15 Credits

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A person credited with this standard is able to provide business administration support using business technology. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Business (Administration and Technology) (Level 3) [Ref: 2452].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Provide general office services using business technology to support business operational activities

Word  PDF

Version 3

29025 Unit Standard 15 Credits

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A person credited with this standard is able to provide general office services using business technology to support business operational activities. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Business (Administration and Technology) (Level 3) [Ref: 2452].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Process data and perform calculations to produce information for business purposes

Word  PDF

Version 3

29026 Unit Standard 10 Credits

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A person credited with this standard is able to process data and perform calculations to produce information for business purposes. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Business (Administration and Technology) (Level 3) [Ref: 2452].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Produce business documents using software applications

Word  PDF

Version 3

29027 Unit Standard 10 Credits

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A person credited with this standard is able to produce business documents using software applications. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Business (Administration and Technology) (Level 3) [Ref: 2452].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Organise travel arrangements for business travel

Word  PDF

Version 1 This unit standard replaced unit standard 21864.

32004 Unit Standard 3 Credits

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This unit standard is intended for people who make arrangements for business travel as part of their business administration role, not for specialist travel agents. People credited with this unit standard are able to: establish and confirm business travel needs; and provide responsive administrative support before, during and after travel.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Organise small business meetings

Word  PDF

Version 1

32005 Unit Standard 3 Credits

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People credited with this unit standard are able to: explain types of business meetings, common meeting terms, and roles and responsibilities of participants; and organise small business meetings for a stakeholder.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Use business administration tools and systems

Word  PDF

Version 1 This unit standard replaced unit standard 123 and unit standard 6910.

32106 Unit Standard 5 Credits

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People credited with this unit standard are able to: select and operate equipment and applications in accordance with business requirements and organisational policies and procedures; and use business administration systems and operations to meet business requirements.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Identify the requirements for a financial record system for an entity
This standard has expired and is no longer available.

Version 8

328 Unit Standard 4 Credits

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People credited with this unit standard are able to: identify the requirements for a financial record system for two different entities; and identify the financial record system components of an entity.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Operate computer accounts receivable and payable ledger systems to produce financial information
This standard has expired and is no longer available.

Version 6 This unit standard, unit standard 332, and unit standard 333 have been replaced by unit standard 26768.

331 Unit Standard 5 Credits

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People credited with this unit standard are able to: describe computerised accounting systems; operate accounts receivable and accounts payable software; and produce ledger reports and complete processing cycles.

Standard-setting body:

NZQA National Qualifications Services

Operate computer general ledger accounting systems to produce financial information
This standard has expired and is no longer available.

Version 6 This unit standard, unit standard 331, and unit standard 333 have been replaced by unit standard 26768.

332 Unit Standard 5 Credits

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People credited with this unit standard are able to describe computerised general ledger accounting systems, and operate general ledger accounting software.

Standard-setting body:

NZQA National Qualifications Services

Operate computer general ledger accounting systems to produce financial reports
This standard has expired and is no longer available.

Version 6 This unit standard, unit standard 331, and unit standard 332 have been replaced by unit standard 26768.

333 Unit Standard 5 Credits

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People credited with this unit standard are able to: apply information security features and reconciliation procedures in using general ledger accounting software; produce financial reports and related information from general ledger accounting software; and complete a scheduled processing cycle and explain year-end processing options.

Standard-setting body:

NZQA National Qualifications Services

Demonstrate knowledge of and operate inventory systems
This standard is expiring. The last date for assessment to take place is 31 December 2024.

Word  PDF

Version 9

334 Unit Standard 4 Credits

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People credited with this unit standard are able to demonstrate knowledge of inventory systems and operate an inventory system in accordance with organisational policies and procedures.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 4

Maintain medical administration services and complete computerised medical records
This standard has expired and is no longer available.

Version 2

16750 Unit Standard 10 Credits

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People credited with this unit standard are able to: interpret and use medical terminology; define the medical services and functions of health care providers within the health sector; identify requirements for, and complete, medical administration procedures; and process and complete computerised medical records.

Standard-setting body:

NZQA Business and Management

Apply calculations, analyse and interpret data, and produce information for an organisation

Word  PDF

Version 8

1986 Unit Standard 5 Credits

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This unit standard is intended for people who need to produce financial and statistical information for an organisation. People credited with this unit standard are able to: complete calculations for a business operation; compile, measure, and analyse business data; and interpret and produce analysed business data.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Demonstrate knowledge of management administrative services
This standard has expired and is no longer available.

Version 4

21862 Unit Standard 8 Credits

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People credited with this unit standard are able to examine a role that provides management administrative services within an organisation, and identify and assess management administration service strategies in relation to an organisation.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Provide and evaluate management administrative services

Word  PDF

Version 4

21863 Unit Standard 8 Credits

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This unit standard is intended for people who provide administrative support services to management such as administrators, personal assistant and executive assistants, secretaries, office managers, and administrative services managers. People credited with this unit standard are able to provide and evaluate management administrative services.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Manage travel arrangements for domestic business travel
This standard has expired and is no longer available.

Version 4 This unit standard was replaced by unit standard 32004.

21864 Unit Standard 5 Credits

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People credited with this unit standard are able to: establish and confirm domestic business travel needs; provide for domestic business travel funding and payment; provide administrative support before and during domestic business travel; and evaluate feedback received for domestic business travel arrangements.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Demonstrate and apply knowledge to provide medical administration services

Word  PDF

Version 4

21866 Unit Standard 6 Credits

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This unit standard is intended for people working, or intending to work, as administrators in general or specialist medical practice. People credited with this unit standard are able to: explain and interpret medical terminology; describe the medical services, functions and funding of health care providers within the health sector; and describe requirements for professional medical administration services and demonstrate interpersonal skills that suit the medical administration context.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Process medical records and related information using a computerised patient database

Word  PDF

Version 4

21867 Unit Standard 5 Credits

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This unit is intended for people working, or intending to work, as administrators in general or specialist medical practice. People credited with this unit standard are able to process medical records and related information using a computerised patient database.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Demonstrate and apply knowledge of hospital clinical administration support services

Word  PDF

Version 4

21868 Unit Standard 10 Credits

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This unit standard is intended for people working, or intending to work, in administrative and clerical roles within a hospital setting. People credited with this unit standard are able to: demonstrate knowledge of hospital clinical support administrator services; describe organisational and ethical implications for the provision of clinical administration support services; apply interpersonal communication skills, and describe communication and personal management strategies, in a clinical administration support context; describe cultural sensitivity and safety in relation to clinical administration support services in a specific hospital setting; and describe clinical records management in a specific hospital setting.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Provide administrative services using business applications and technological devices

Word  PDF

Version 3

29029 Unit Standard 20 Credits

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A person credited with this standard is able to provide administrative services using business applications and technological devices. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Business (Administration and Technology) (Level 4) [Ref: 2461].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Process comprehensive data and perform detailed financial calculations to produce business information

Word  PDF

Version 3

29030 Unit Standard 10 Credits

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A person credited with this standard is able to process comprehensive data and perform detailed financial calculations to produce business information. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Business (Administration and Technology) (Level 4) [Ref: 2461].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Produce business documents using advanced features and functions of software applications

Word  PDF

Version 3

29031 Unit Standard 10 Credits

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A person credited with this standard is able to produce business documents using advanced features and functions of software applications. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Business (Administration and Technology) (Level 4) [Ref: 2461].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Organise a business meeting or event

Word  PDF

Version 1

32006 Unit Standard 5 Credits

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People credited with this unit standard are able to: plan and organise a business meeting or event; and implement and evaluate the plan for the business meeting or event.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Maintain administrative systems and processes and recommend improvements to meet business needs

Word  PDF

Version 2

32348 Unit Standard 15 Credits

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A person credited with this standard is able to maintain administrative systems and processes and recommend improvements to meet business needs. This unit standard has been developed primarily for assessment within programmes leading to the New Zealand Certificate in Business (Administration and Technology) (Level 4) [Ref: 2461].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Complete accounting procedures and produce financial statements
This standard has expired and is no longer available.

Version 6

330 Unit Standard 15 Credits

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People credited with this unit standard are able to: describe the nature and functions of accounting; define and apply accounting structures and concepts for a sole trader; record financial transactions for GST; complete end of period statements; and present financial statements and clarify reported financial position.

Standard-setting body:

NZQA National Qualifications Services

Prepare computerised payroll and related administration records using payroll software
This standard has expired and is no longer available.

Version 9

335 Unit Standard 6 Credits

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People credited with this unit standard are able to: describe requirements of principal employment legislation in relation to payroll, and an organisation''s payroll system requirements; calculate, record, and process payroll payments using payroll software; and produce payroll and related administration reports using payroll software.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 5

Produce business information for management

Word  PDF

Version 7

11646 Unit Standard 6 Credits

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People credited with this unit standard are able to: identify and establish information needs for management; and produce business information for management.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Plan, organise, and record business meetings
This standard has expired and is no longer available.

Version 7

11648 Unit Standard 7 Credits

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People credited with this unit standard are able to: identify organisational, cultural, regulatory, and statutory requirements for business meetings; organise and distribute documentation for two business meetings of different types; make arrangements for two business meetings of different types; and record two business meetings of different types, according to organisational requirements.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Manage business meetings to achieve objectives
This standard has expired and is no longer available.

Version 7

11649 Unit Standard 8 Credits

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People credited with this unit standard are able to plan and report on business meetings and conduct business meetings to achieve objectives.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Plan, implement and evaluate a business conference, event, or function

Word  PDF

Version 7

11650 Unit Standard 10 Credits

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People credited with this unit standard are able to: plan a business conference, event, or function; implement the plan for a business conference, event, or function; and evaluate a business conference, event, or function.

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Manage travel arrangements for international business travel
This standard has expired and is no longer available.

Version 7

11651 Unit Standard 7 Credits

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People credited with this unit standard are able to: establish and confirm international business travel needs; provide for international business travel funding and payment; provide administrative support before and during international business travel; and evaluate feedback received for international business travel arrangements.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Provide executive and/or personal assistant services
This standard has expired and is no longer available.

Version 4

124 Unit Standard 10 Credits

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People credited with this unit standard are able to: examine the executive and/or personal assistant functions within an organisation; consider the role of the executive and/or personal assistant within the organisational team; provide and evaluate management and administration strategies essential for effective provision of executive and/or personal assistant services that meet organisation objectives; and perform executive and/or personal assistant functions.

Standard-setting body:

NZQA Business and Management

Manage business administration functions, operations and projects

Word  PDF

Version 3

29032 Unit Standard 20 Credits

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A person credited with this standard is able to manage business administration functions, operations and projects, to support the entity''s operational goals. This unit standard has been developed primarily for assessment within programmes leading to the Administration and Technology strand of the New Zealand Diploma in Business (Level 5) with strands in Accounting, Administration and Technology, Human Resource Management, Leadership and Management, Marketing and Sales, and Project Management [Ref: 2459].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Manage and evaluate the business entity's administrative systems and processes

Word  PDF

Version 3

29033 Unit Standard 15 Credits

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A person credited with this standard is able to manage and evaluate the business entity''s administrative systems and processes. This unit standard has been developed primarily for assessment within programmes leading to the Administration and Technology strand of the New Zealand Diploma in Business (Level 5) with strands in Accounting, Administration and Technology, Human Resource Management, Leadership and Management, Marketing and Sales, and Project Management [Ref: 2459].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Research business technology to support an identified business need

Word  PDF

Version 3

29034 Unit Standard 5 Credits

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A person credited with this standard is able to research business technology to support an identified business need. This unit standard has been developed primarily for assessment within programmes leading to the Administration and Technology strand of the New Zealand Diploma in Business (Level 5) with strands in Accounting, Administration and Technology, Human Resource Management, Leadership and Management, Marketing and Sales, and Project Management [Ref: 2459].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Manage user support for business technology
This standard has expired and is no longer available.

Version 2

29035 Unit Standard 10 Credits

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A person credited with this standard is able to manage and coordinate user support for business technology in accordance with the requirements of the entity. It is intended for business administration professionals who provide support within an administration capacity rather than a technical role. This unit standard has been developed primarily for assessment within programmes leading to the Administration and Technology strand of the New Zealand Diploma in Business (Level 5) (with strands in Accounting, Administration and Technology, Leadership and Management, and Project Management) [Ref: 2459].

Standard-setting body:

Ringa Hora Services Workforce Development Council

Select, apply and support the use of business technologies to enhance a business entity's performance

Word  PDF

Version 2

32349 Unit Standard 15 Credits

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A person credited with this standard is able to select, apply and support the use of business technologies to enhance a business entity''s performance. It is intended for business administration professionals who provide support within an administration capacity rather than an IT technical role. This unit standard has been developed primarily for assessment within programmes leading to the Administration and Technology strand of the New Zealand Diploma in Business (Level 5) with strands in Accounting, Administration and Technology, Human Resource Management, Leadership and Management, Marketing and Sales, and Project Management [Ref: 2459].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 6

Manage administration services
This standard has expired and is no longer available.

Version 7

11653 Unit Standard 10 Credits

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People credited with this unit standard are able to: assess administration service needs; develop and coordinate administration services provision; and manage administration services and client relationships.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Coordinate provision of international business administration services
This standard has expired and is no longer available.

Version 5

11654 Unit Standard 5 Credits

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People credited with this unit standard are able to: confirm organisational relationships and administration service needs; establish information requirements and communication methods; and coordinate provision of administration services.

Standard-setting body:

NZQA National Qualifications Services

Manage administration of special interest groups
This standard has expired and is no longer available.

Version 5

11655 Unit Standard 15 Credits

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People credited with this unit standard are able to: establish administration policies and systems; plan and manage meetings; manage incoming and outgoing correspondence; maintain membership records; manage organisation finances; disseminate policy statements and promotional literature; and liaise with government agencies, support services, and other organisations.

Standard-setting body:

NZQA National Qualifications Services

Evaluate and recommend new business technology to improve processes and support the strategic goals of a business entity

Word  PDF

Version 3

29036 Unit Standard 10 Credits

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A person credited with this standard is able to evaluate and recommend new business technology to improve processes and support the strategic goals of a business entity. This unit standard has been developed primarily for assessment within programmes leading to the Administration and Technology strand of the New Zealand Diploma in Business (Level 6) with strands in Accounting, Administration and Technology, Human Resource Management, Leadership and Management, Maori Business and Management, and Marketing and Sales [Ref: 2460].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Lead people to achieve business administration goals
This standard has expired and is no longer available.

Version 2

29037 Unit Standard 20 Credits

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A person credited with this standard is able to lead people to achieve business administration goals, in accordance with the requirements of the entity. This unit standard has been developed primarily for assessment within programmes leading to the Administration and Technology strand of the New Zealand Diploma in Business (with strands in Accounting, Administration and Technology, Leadership and Management, and Maori Business and Management) (Level 6) [Ref: 2460].

Standard-setting body:

Ringa Hora Services Workforce Development Council

Plan and manage business administration systems, processes and technologies to support an entity's strategic goals

Word  PDF

Version 3

29038 Unit Standard 25 Credits

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A person credited with this standard is able to plan and manage business administration systems, processes and technologies to support an entity''s strategic goals. This unit standard has been developed primarily for assessment within programmes leading to the Administration and Technology strand of the New Zealand Diploma in Business (Level 6) with strands in Accounting, Administration and Technology, Human Resource Management, Leadership and Management, Maori Business and Management, and Marketing and Sales [Ref: 2460].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Manage change in business administration and technology contexts to support an entity's strategic goals

Word  PDF

Version 2

32514 Unit Standard 25 Credits

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A person credited with this standard is able to manage change in business administration and technology contexts to support an entity''s strategic goals. This unit standard has been developed primarily for assessment within programmes leading to the Administration and Technology strand of the New Zealand Diploma in Business (Level 6) with strands in Accounting, Administration and Technology, Human Resource Management, Leadership and Management, Maori Business and Management, and Marketing and Sales [Ref: 2460].

Consent & Moderation Requirements:

CMR 113 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 7

Establish and manage administration systems
This standard has expired and is no longer available.

Version 5

11652 Unit Standard 15 Credits

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People credited with this unit standard are able to: analyse administrative functions and structures, and assess administration system needs; research and develop proposals for the establishment and improvement of administration systems; implement administration systems; and provide for monitoring, control, and evaluation of administration systems.

Standard-setting body:

NZQA National Qualifications Services

Data as at 26 February 2024