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Assessment Standards

Service Delivery
Level 3
11815 Unit Answer customer enquiries on the telephone in a wide range of contexts
3 Credits
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Version 7
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This unit standard is for people who work, or plan to work, in the sales or customer service environment. People credited with this unit standard are able to: establish customer requirements over the telephone; meet customer requirements and close call; and complete documentation and follow-up procedures.
Consent & Moderation Requirements: CMR 112

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Standard-setting body: Ringa Hora Services Workforce Development Council

Data as at 2024-03-28 23:01:08.54