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Visitor Services
Level 3
18226 Unit Apply cross-cultural communication for the tourism industry
3 Credits
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Version 5
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People credited with this unit standard are able to: define and describe culture in the context of the tourism industry; apply cross-cultural communication skills with visitors to Aotearoa New Zealand; and, demonstrate knowledge of methods applied to raise service levels to visitors from other cultures.
Consent & Moderation Requirements: CMR 112



Standard-setting body: Ringa Hora Services Workforce Development Council

Data as at 29 May 2024