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Visitor Services
Level 3
18226 Unit Apply cross-cultural communication for the tourism industry
3 Credits
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Version 4
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People credited with this unit standard are able to: define and describe culture in the context of the tourism industry; apply cross-cultural communication skills with visitors to Aotearoa New Zealand; demonstrate knowledge methods applied to raise service levels to visitors from other cultures.
Consent & Moderation Requirements: CMR 78

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Standard-setting body: ServiceIQ

Data as at 29 October 2020