Domain - Visitor Services

Domain - Visitor Services

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Assessment Standards

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Level 2
18224 Unit Work in a team in a tourism and travel situation
This standard has expired and is no longer available.
2 Credits
18230 Unit Demonstrate knowledge of computer applications and produce text on a computer for tourism and travel
This standard has expired and is no longer available.
3 Credits
18231 Unit Identify work roles in tourism and their related personal requirements
This standard has expired and is no longer available.
3 Credits
18232 Unit Read and write in English for the tourism and travel industry
This standard has expired and is no longer available.
3 Credits
18233 Unit Communicate with one person in English for the tourism and travel industry
This standard has expired and is no longer available.
2 Credits
18234 Unit Demonstrate knowledge of world travel geography outside New Zealand
This standard has expired and is no longer available.
4 Credits
18236 Unit Demonstrate knowledge of tourist destinations within New Zealand
This standard has expired and is no longer available.
2 Credits
18237 Unit Perform calculations for a tourism workplace
3 Credits
Word  PDF
23761 Unit Read and comprehend work-related documents in English for a tourism workplace
3 Credits
Word  PDF
23767 Unit Demonstrate knowledge of and use the Internet in a tourism workplace
2 Credits
Word  PDF
24724 Unit Demonstrate knowledge of the history of tourism
4 Credits
Word  PDF
24726 Unit Describe and compare social and cultural impacts of tourism
2 Credits
Word  PDF
24727 Unit Describe and compare impacts of tourism on the physical environment
3 Credits
Word  PDF
24728 Unit Demonstrate knowledge of work roles in tourism
3 Credits
Word  PDF
24729 Unit Demonstrate knowledge of world tourist destinations
4 Credits
Word  PDF
24730 Unit Demonstrate knowledge of the business of tourism
4 Credits
Word  PDF
24731 Unit Demonstrate knowledge of destination New Zealand
4 Credits
Word  PDF
24732 Unit Demonstrate knowledge of tourist characteristics and needs
3 Credits
Word  PDF
9716 Unit Demonstrate knowledge of the New Zealand Tourism industry
This standard has expired and is no longer available.
4 Credits
9717 Unit Demonstrate knowledge of the history of tourism
This standard has expired and is no longer available.
4 Credits
9718 Unit Demonstrate knowledge of tourism destinations
This standard has expired and is no longer available.
4 Credits
9719 Unit Demonstrate knowledge of tourism as an economic, socio-cultural, and physical process
This standard has expired and is no longer available.
6 Credits
Level 3
12317 Unit Guide visitors through a high rise tourist attraction
This standard has expired and is no longer available.
6 Credits
18209 Unit Respond in writing to enquiries and complaints in the tourism and travel industry
This standard has expired and is no longer available.
3 Credits
18210 Unit Demonstrate knowledge of communication and customer service skills in tourism and travel workplaces
This standard has expired and is no longer available.
3 Credits
18223 Unit Provide customer service in the tourism and travel industry
This standard has expired and is no longer available.
4 Credits
18226 Unit Apply cross-cultural communication for the tourism industry
3 Credits
Word  PDF
18227 Unit Demonstrate knowledge of support mechanisms for customers with specific needs in a tourism or travel workplace
2 Credits
Word  PDF
18228 Unit Demonstrate knowledge of specific New Zealand regions as tourist destinations
8 Credits
Word  PDF
18238 Unit Demonstrate knowledge of the tourism industry in New Zealand
This standard has expired and is no longer available.
6 Credits
18280 Unit Demonstrate knowledge of and use email and Internet in the tourism and travel industry
This standard has expired and is no longer available.
3 Credits
20489 Unit Describe the legal responsibilities of employees in the tourism and travel industry
This standard has expired and is no longer available.
4 Credits
21231 Unit Demonstrate knowledge of the sales function and process in tourism and travel workplaces
This standard has expired and is no longer available.
5 Credits
23755 Unit Identify and self-evaluate the demands of a specific role in a tourism workplace
3 Credits
Word  PDF
23756 Unit Design, implement, and evaluate a personal development plan for a role in a tourism workplace
4 Credits
Word  PDF
23758 Unit Demonstrate knowledge of communication and customer service theory in a tourism workplace
4 Credits
Word  PDF
23759 Unit Provide customer service experiences in a tourism workplace
10 Credits
Word  PDF
23760 Unit Work in a team on a tourism workplace task or project
3 Credits
Word  PDF
23763 Unit Describe and process retail payments in a tourism workplace
2 Credits
Word  PDF
23764 Unit Demonstrate verbal communication skills in a wide range of tourism contexts
3 Credits
Word  PDF
23766 Unit Demonstrate knowledge of the tourism industry
5 Credits
Word  PDF
23768 Unit Describe the legal rights and responsibilities of employees and employers in a tourism workplace
5 Credits
Word  PDF
23769 Unit Demonstrate knowledge of the sales function within a tourism workplace
3 Credits
Word  PDF
24725 Unit Describe and analyse the economic impact of tourism
4 Credits
Word  PDF
24733 Unit Describe and promote a New Zealand tourist destination
5 Credits
Word  PDF
25352 Unit Demonstrate and apply knowledge of environmental responsibility in a tourism workplace
4 Credits
Word  PDF
26472 Unit Demonstrate knowledge of and respond to customer complaints in a tourism workplace
4 Credits
Word  PDF
29763 Unit Deliver a consumable craft product tasting experience and give advice on local tourism attractions to visitors
3 Credits
Word  PDF
29764 Unit Deliver an alcoholic beverage tasting experience and give advice on local tourism attractions to visitors
6 Credits
Word  PDF
5070 Unit Develop personal plans for a work role in a tourism and travel industry environment
This standard has expired and is no longer available.
3 Credits
5374 Unit Demonstrate knowledge of the elements of the New Zealand tourism industry
This standard has expired and is no longer available.
12 Credits
5548 Unit Provide information to visitors
This standard has expired and is no longer available.
3 Credits
5549 Unit Provide a service to visitors
This standard has expired and is no longer available.
3 Credits
5550 Unit Guide visitors through an attraction
This standard has expired and is no longer available.
6 Credits
5563 Unit Conduct arrival and departure transfers for visitors
4 Credits
Word  PDF
5564 Unit Advise visitors about food and beverages available in New Zealand
This standard has expired and is no longer available.
3 Credits
5565 Unit Assist visitors to meet New Zealand driving requirements
3 Credits
Word  PDF
9806 Unit Demonstrate knowledge of the elements of the New Zealand tourism industry
This standard has expired and is no longer available.
6 Credits
9808 Unit Demonstrate communication and customer service skills in the tourism or travel industries
This standard has expired and is no longer available.
15 Credits
Level 4
12410 Unit Demonstrate knowledge of the principles and practice of ecological tourism management
3 Credits
Word  PDF
13175 Unit Analyse and explain the development of public attitudes towards leisure and recreation in relation to tourism
3 Credits
Word  PDF
18229 Unit Demonstrate knowledge of legislation relating to the tourism and travel industry
This standard has expired and is no longer available.
8 Credits
18364 Unit Demonstrate leadership skills in a tour context
This standard has expired and is no longer available.
4 Credits
18365 Unit Manage health and safety in a tourism workplace
4 Credits
Word  PDF
25349 Unit Demonstrate knowledge of tour group leadership skills
4 Credits
Word  PDF
26426 Unit Perform an internal legislative compliance audit of a tourism workplace
6 Credits
Word  PDF
26427 Unit Analyse and respond to feedback received in a tourism workplace
4 Credits
Word  PDF
26428 Unit Develop a policy, procedure, or system for a tourism workplace
5 Credits
Word  PDF
26429 Unit Develop a proposal to collaborate with local business operators to enhance a visitor's experience or extend their stay
6 Credits
Word  PDF
28285 Unit Explain and apply the practices and principles of sustainable tourism management
8 Credits
Word  PDF
28288 Unit Demonstrate knowledge of visitor information centres, their governance, and their objectives
3 Credits
Word  PDF
30627 Unit Demonstrate knowledge of and present the natural features of Aotearoa New Zealand to visitors
8 Credits
Word  PDF
5551 Unit Guide visitors through an itinerary
This standard has expired and is no longer available.
6 Credits
5560 Unit Guide visitors through an adventure tourism attraction
This standard has expired and is no longer available.
32 Credits
5561 Unit Deliver commentaries to visitors
This standard has expired and is no longer available.
4 Credits
5562 Unit Present the characteristics of Aotearoa New Zealand as a visitor destination
12 Credits
Word  PDF
9807 Unit Demonstrate knowledge of the significance of the tourism industry to New Zealand
6 Credits
Word  PDF
9834 Unit Demonstrate knowledge of legislation relating to the tourism industry
This standard has expired and is no longer available.
3 Credits
Level 5
13173 Unit Analyse tourism and travel systems and structures
5 Credits
Word  PDF
13176 Unit Develop a customer service induction policy for staff training for a tourism enterprise
This standard has expired and is no longer available.
6 Credits
20486 Unit Analyse the social, cultural, environmental, and community contexts of tourism enterprises
This standard has expired and is no longer available.
10 Credits
20488 Unit Analyse the current state of, and factors impacting on the future of, New Zealand tourism and travel
8 Credits
Word  PDF
20675 Unit Analyse the process for marketing tourism destinations and its application
6 Credits
Word  PDF
25351 Unit Apply tour group leadership skills
10 Credits
Word  PDF
26261 Unit Explain and analyse the social, cultural, environmental, and community contexts of a tourism or travel workplace
8 Credits
Word  PDF
5553 Unit Formulate and establish a visitor event or series
20 Credits
Word  PDF
5554 Unit Arrange and manage a visitor event
10 Credits
Word  PDF
5555 Unit Arrange and manage a visitor conference
20 Credits
Word  PDF
5556 Unit Plan, develop, and market a visitor destination
20 Credits
Word  PDF
5557 Unit Market a visitor facility
12 Credits
Word  PDF
5558 Unit Market a conference or visitor event
4 Credits
Word  PDF
8635 Unit Demonstrate knowledge of the concepts of supply and demand in tourism marketing and growth
This standard has expired and is no longer available.
8 Credits
8637 Unit Demonstrate knowledge of the concepts of supply and demand in tourism
6 Credits
Word  PDF
Level 6
13172 Unit Research the requirements for establishing and operating a small to medium size tourism or travel workplace
15 Credits
Word  PDF
13174 Unit Develop a plan to manage the potential impact of an issue facing the New Zealand Tourism Industry
This standard has expired and is no longer available.
12 Credits
13177 Unit Develop a customer service strategy for a tourism enterprise
This standard has expired and is no longer available.
6 Credits
20487 Unit Analyse customer service and develop customer service strategies for a tourism enterprise
This standard has expired and is no longer available.
8 Credits
26262 Unit Analyse customer service and develop a customer service strategy for a tourism or travel workplace
8 Credits
Word  PDF
5552 Unit Plan and establish a visitor facility
20 Credits
Word  PDF
5559 Unit Manage a visitor facility
5 Credits
Word  PDF
8636 Unit Appraise and modify information technology systems for tourism applications
This standard has expired and is no longer available.
12 Credits