Domain - Visitor Services
All unit standards registered on the Directory of Assessment Standards may be accessed here.
TOP > Service Sector > Tourism > Visitor Services
| 0 Qualifications | 104 Assessment Standards (104 Units) | View Education Organisations with Consent to Assess |
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Assessment Standards
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| Level 2 | ||||||
| 18224 | Unit |
Work in a team in a tourism and travel situation This standard has expired and is no longer available. |
2 Credits | |||
| 18230 | Unit |
Demonstrate knowledge of computer applications and produce text on a computer for tourism and travel This standard has expired and is no longer available. |
3 Credits | |||
| 18231 | Unit |
Identify work roles in tourism and their related personal requirements This standard has expired and is no longer available. |
3 Credits | |||
| 18232 | Unit |
Read and write in English for the tourism and travel industry This standard has expired and is no longer available. |
3 Credits | |||
| 18233 | Unit |
Communicate with one person in English for the tourism and travel industry This standard has expired and is no longer available. |
2 Credits | |||
| 18234 | Unit |
Demonstrate knowledge of world travel geography outside New Zealand This standard has expired and is no longer available. |
4 Credits | |||
| 18236 | Unit |
Demonstrate knowledge of tourist destinations within New Zealand This standard has expired and is no longer available. |
2 Credits | |||
| 18237 | Unit |
Perform calculations for a tourism workplace |
3 Credits |
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| 23761 | Unit |
Read and comprehend work-related documents for a tourism workplace |
3 Credits |
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| 23767 | Unit |
Demonstrate knowledge of and use the Internet in a tourism workplace |
2 Credits |
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| 24724 | Unit |
Demonstrate knowledge of the history of tourism This standard has expired and is no longer available. |
4 Credits | |||
| 24726 | Unit |
Describe and compare social and cultural impacts of tourism |
2 Credits |
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| 24727 | Unit |
Describe and compare impacts of tourism on the environment |
3 Credits |
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| 24728 | Unit |
Demonstrate knowledge of work roles in tourism |
3 Credits |
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| 24729 | Unit |
Demonstrate knowledge of world tourist destinations |
4 Credits |
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| 24730 | Unit |
Demonstrate knowledge of the business of tourism |
4 Credits |
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| 24731 | Unit |
Demonstrate knowledge of destination Aotearoa New Zealand |
4 Credits |
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| 24732 | Unit |
Demonstrate knowledge of tourist characteristics and needs |
3 Credits |
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| 33211 | Unit |
Demonstrate knowledge of the history of Aotearoa New Zealand tourism |
3 Credits |
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| 9716 | Unit |
Demonstrate knowledge of the New Zealand Tourism industry This standard has expired and is no longer available. |
4 Credits | |||
| 9717 | Unit |
Demonstrate knowledge of the history of tourism This standard has expired and is no longer available. |
4 Credits | |||
| 9718 | Unit |
Demonstrate knowledge of tourism destinations This standard has expired and is no longer available. |
4 Credits | |||
| 9719 | Unit |
Demonstrate knowledge of tourism as an economic, socio-cultural, and physical process This standard has expired and is no longer available. |
6 Credits | |||
| Level 3 | ||||||
| 12317 | Unit |
Guide visitors through a high rise tourist attraction This standard has expired and is no longer available. |
6 Credits | |||
| 18209 | Unit |
Respond in writing to enquiries and complaints in the tourism and travel industry This standard has expired and is no longer available. |
3 Credits | |||
| 18210 | Unit |
Demonstrate knowledge of communication and customer service skills in tourism and travel workplaces This standard has expired and is no longer available. |
3 Credits | |||
| 18223 | Unit |
Provide customer service in the tourism and travel industry This standard has expired and is no longer available. |
4 Credits | |||
| 18226 | Unit |
Apply cross-cultural communication for the tourism industry |
3 Credits |
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| 18227 | Unit |
Demonstrate knowledge of support mechanisms for customers with specific needs in a tourism or travel workplace |
2 Credits |
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| 18228 | Unit |
Demonstrate knowledge of specific New Zealand regions as tourist destinations |
8 Credits |
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| 18238 | Unit |
Demonstrate knowledge of the tourism industry in New Zealand This standard has expired and is no longer available. |
6 Credits | |||
| 18280 | Unit |
Demonstrate knowledge of and use email and Internet in the tourism and travel industry This standard has expired and is no longer available. |
3 Credits | |||
| 20489 | Unit |
Describe the legal responsibilities of employees in the tourism and travel industry This standard has expired and is no longer available. |
4 Credits | |||
| 21231 | Unit |
Demonstrate knowledge of the sales function and process in tourism and travel workplaces This standard has expired and is no longer available. |
5 Credits | |||
| 23755 | Unit |
Identify and self-evaluate the demands of a specific role in a tourism workplace |
3 Credits |
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| 23756 | Unit |
Design, implement, and evaluate a personal development plan for a role in a tourism workplace This standard has expired and is no longer available. |
4 Credits | |||
| 23758 | Unit |
Demonstrate knowledge of communication and customer service theory in a tourism workplace |
4 Credits |
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| 23759 | Unit |
Provide customer service experiences in a tourism workplace |
10 Credits |
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| 23760 | Unit |
Work in a team on a tourism workplace task or project |
3 Credits |
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| 23763 | Unit |
Describe and process retail payments in a tourism workplace This standard has expired and is no longer available. |
2 Credits | |||
| 23764 | Unit |
Demonstrate verbal communication skills in a wide range of tourism contexts |
3 Credits |
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| 23766 | Unit |
Demonstrate knowledge of the tourism industry |
5 Credits |
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| 23768 | Unit |
Describe the legal rights and responsibilities of employees and employers in a tourism workplace |
5 Credits |
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| 23769 | Unit |
Demonstrate knowledge of the sales function within a tourism workplace |
3 Credits |
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| 24725 | Unit |
Describe and analyse the economic impact of tourism This standard has expired and is no longer available. |
4 Credits | |||
| 24733 | Unit |
Describe and promote a New Zealand tourist destination |
5 Credits |
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| 25352 | Unit |
Demonstrate and apply knowledge of environmental responsibility in a tourism workplace This standard has expired and is no longer available. |
4 Credits | |||
| 26472 | Unit |
Demonstrate knowledge of and respond to customer complaints in a tourism workplace |
4 Credits |
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| 29763 | Unit |
Deliver a consumable craft product tasting experience and give advice on local tourism attractions to visitors |
3 Credits |
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| 29764 | Unit |
Deliver an alcoholic beverage tasting experience for a tourism workplace |
6 Credits |
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| 33212 | Unit |
Describe and analyse the economic, socio-cultural, and environmental impacts of tourism |
5 Credits |
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| 33213 | Unit |
Demonstrate knowledge of sustainable practice in a tourism workplace |
5 Credits |
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| 5070 | Unit |
Develop personal plans for a work role in a tourism and travel industry environment This standard has expired and is no longer available. |
3 Credits | |||
| 5374 | Unit |
Demonstrate knowledge of the elements of the New Zealand tourism industry This standard has expired and is no longer available. |
12 Credits | |||
| 5548 | Unit |
Provide information to visitors This standard has expired and is no longer available. |
3 Credits | |||
| 5549 | Unit |
Provide a service to visitors This standard has expired and is no longer available. |
3 Credits | |||
| 5550 | Unit |
Guide visitors through an attraction This standard has expired and is no longer available. |
6 Credits | |||
| 5563 | Unit |
Conduct arrival and departure transfers for visitors This standard has expired and is no longer available. |
4 Credits | |||
| 5564 | Unit |
Advise visitors about food and beverages available in New Zealand This standard has expired and is no longer available. |
3 Credits | |||
| 5565 | Unit |
Assist visitors to meet New Zealand driving requirements This standard has expired and is no longer available. |
3 Credits | |||
| 9806 | Unit |
Demonstrate knowledge of the elements of the New Zealand tourism industry This standard has expired and is no longer available. |
6 Credits | |||
| 9808 | Unit |
Demonstrate communication and customer service skills in the tourism or travel industries This standard has expired and is no longer available. |
15 Credits | |||
| Level 4 | ||||||
| 12410 | Unit |
Demonstrate knowledge of the principles and practice of ecological tourism management This standard has expired and is no longer available. |
3 Credits | |||
| 13175 | Unit |
Analyse and explain the development of public attitudes towards leisure and recreation in relation to tourism This standard has expired and is no longer available. |
3 Credits | |||
| 18229 | Unit |
Demonstrate knowledge of legislation relating to the tourism and travel industry This standard has expired and is no longer available. |
8 Credits | |||
| 18364 | Unit |
Demonstrate leadership skills in a tour context This standard has expired and is no longer available. |
4 Credits | |||
| 18365 | Unit |
Manage health and safety in a tourism workplace |
4 Credits |
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| 25349 | Unit |
Demonstrate knowledge of tour group leadership skills |
4 Credits |
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| 26426 | Unit |
Perform an internal legislative compliance audit of a tourism workplace |
6 Credits |
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| 26427 | Unit |
Analyse and respond to feedback received in a tourism workplace |
4 Credits |
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| 26428 | Unit |
Develop a policy, procedure, or system for a tourism workplace This standard has expired and is no longer available. |
5 Credits | |||
| 26429 | Unit |
Develop a proposal to collaborate with local business operators to enhance a visitor's experience or extend their stay |
6 Credits |
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| 28285 | Unit |
Explain and apply the practices and principles of sustainable tourism management |
8 Credits |
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| 28288 | Unit |
Demonstrate knowledge of visitor information centres, their governance, and their objectives |
3 Credits |
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| 30627 | Unit |
Demonstrate knowledge of and present the natural features of Aotearoa New Zealand to visitors This standard has expired and is no longer available. |
8 Credits | |||
| 5551 | Unit |
Guide visitors through an itinerary This standard has expired and is no longer available. |
6 Credits | |||
| 5560 | Unit |
Guide visitors through an adventure tourism attraction This standard has expired and is no longer available. |
32 Credits | |||
| 5561 | Unit |
Deliver commentaries to visitors This standard has expired and is no longer available. |
4 Credits | |||
| 5562 | Unit |
Present the characteristics of Aotearoa New Zealand as a visitor destination |
12 Credits |
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| 9807 | Unit |
Demonstrate knowledge of the significance of the tourism industry to New Zealand |
6 Credits |
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| 9834 | Unit |
Demonstrate knowledge of legislation relating to the tourism industry This standard has expired and is no longer available. |
3 Credits | |||
| Level 5 | ||||||
| 13173 | Unit |
Analyse tourism and travel systems and structures |
5 Credits |
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| 13176 | Unit |
Develop a customer service induction policy for staff training for a tourism enterprise This standard has expired and is no longer available. |
6 Credits | |||
| 20486 | Unit |
Analyse the social, cultural, environmental, and community contexts of tourism enterprises This standard has expired and is no longer available. |
10 Credits | |||
| 20488 | Unit |
Analyse the current state of, and factors impacting on the future of, New Zealand tourism and travel |
8 Credits |
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| 20675 | Unit |
Analyse the process for marketing tourism destinations and its application This standard has expired and is no longer available. |
6 Credits | |||
| 25351 | Unit |
Apply tour group leadership skills This standard has expired and is no longer available. |
10 Credits | |||
| 26261 | Unit |
Explain and analyse the social, cultural, environmental, and community contexts of a tourism or travel workplace This standard has expired and is no longer available. |
8 Credits | |||
| 26262 | Unit |
Evaluate customer service and develop a customer service strategy for a tourism or travel workplace |
8 Credits |
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| 5553 | Unit |
Formulate and establish a visitor event or series This standard has expired and is no longer available. |
20 Credits | |||
| 5554 | Unit |
Arrange and manage a visitor event This standard has expired and is no longer available. |
10 Credits | |||
| 5555 | Unit |
Arrange and manage a visitor conference This standard has expired and is no longer available. |
20 Credits | |||
| 5556 | Unit |
Plan, develop, and market a visitor destination This standard has expired and is no longer available. |
20 Credits | |||
| 5557 | Unit |
Market a visitor facility This standard has expired and is no longer available. |
12 Credits | |||
| 5558 | Unit |
Market a conference or visitor event This standard has expired and is no longer available. |
4 Credits | |||
| 8635 | Unit |
Demonstrate knowledge of the concepts of supply and demand in tourism marketing and growth This standard has expired and is no longer available. |
8 Credits | |||
| 8637 | Unit |
Analyse the concepts of supply and demand in tourism |
6 Credits |
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| Level 6 | ||||||
| 13172 | Unit |
Research the requirements for establishing and operating a small to medium size tourism or travel workplace |
15 Credits |
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| 13174 | Unit |
Develop a plan to manage the potential impact of an issue facing the New Zealand Tourism Industry This standard has expired and is no longer available. |
12 Credits | |||
| 13177 | Unit |
Develop a customer service strategy for a tourism enterprise This standard has expired and is no longer available. |
6 Credits | |||
| 20487 | Unit |
Analyse customer service and develop customer service strategies for a tourism enterprise This standard has expired and is no longer available. |
8 Credits | |||
| 5552 | Unit |
Plan and establish a visitor facility This standard has expired and is no longer available. |
20 Credits | |||
| 5559 | Unit |
Manage a visitor facility This standard has expired and is no longer available. |
5 Credits | |||
| 8636 | Unit |
Appraise and modify information technology systems for tourism applications This standard has expired and is no longer available. |
12 Credits | |||