Domain - Visitor Services
All unit standards registered on the Directory of Assessment Standards may be accessed here.
TOP > Service Sector > Tourism > Visitor Services
| 0 Qualifications | 104 Assessment Standards (104 Units) | View Education Organisations with Consent to Assess |
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Assessment Standards
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| Level 2 | ||||||
| 18224 | Unit |
Work in a team in a tourism and travel situation This standard has expired and is no longer available. |
2 Credits | |||
| 18230 | Unit |
Demonstrate knowledge of computer applications and produce text on a computer for tourism and travel This standard has expired and is no longer available. |
3 Credits | |||
| 18231 | Unit |
Identify work roles in tourism and their related personal requirements This standard has expired and is no longer available. |
3 Credits | |||
| 18232 | Unit |
Read and write in English for the tourism and travel industry This standard has expired and is no longer available. |
3 Credits | |||
| 18233 | Unit |
Communicate with one person in English for the tourism and travel industry This standard has expired and is no longer available. |
2 Credits | |||
| 18234 | Unit |
Demonstrate knowledge of world travel geography outside New Zealand This standard has expired and is no longer available. |
4 Credits | |||
| 18236 | Unit |
Demonstrate knowledge of tourist destinations within New Zealand This standard has expired and is no longer available. |
2 Credits | |||
| 18237 | Unit |
Perform calculations for a tourism workplace |
3 Credits |
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| 23761 | Unit |
Read and comprehend work-related documents for a tourism workplace |
3 Credits |
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| 23767 | Unit |
Demonstrate knowledge of and use the Internet in a tourism workplace |
2 Credits |
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| 24724 | Unit |
Demonstrate knowledge of the history of tourism This standard is expiring. The last date for assessment to take place is 31 December 2024. |
4 Credits |
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| 24726 | Unit |
Describe and compare social and cultural impacts of tourism |
2 Credits |
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| 24727 | Unit |
Describe and compare impacts of tourism on the environment |
3 Credits |
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| 24728 | Unit |
Demonstrate knowledge of work roles in tourism |
3 Credits |
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| 24729 | Unit |
Demonstrate knowledge of world tourist destinations |
4 Credits |
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| 24730 | Unit |
Demonstrate knowledge of the business of tourism |
4 Credits |
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| 24731 | Unit |
Demonstrate knowledge of destination Aotearoa New Zealand |
4 Credits |
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| 24732 | Unit |
Demonstrate knowledge of tourist characteristics and needs |
3 Credits |
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| 33211 | Unit |
Demonstrate knowledge of the history of Aotearoa New Zealand tourism |
3 Credits |
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| 9716 | Unit |
Demonstrate knowledge of the New Zealand Tourism industry This standard has expired and is no longer available. |
4 Credits | |||
| 9717 | Unit |
Demonstrate knowledge of the history of tourism This standard has expired and is no longer available. |
4 Credits | |||
| 9718 | Unit |
Demonstrate knowledge of tourism destinations This standard has expired and is no longer available. |
4 Credits | |||
| 9719 | Unit |
Demonstrate knowledge of tourism as an economic, socio-cultural, and physical process This standard has expired and is no longer available. |
6 Credits | |||
| Level 3 | ||||||
| 12317 | Unit |
Guide visitors through a high rise tourist attraction This standard has expired and is no longer available. |
6 Credits | |||
| 18209 | Unit |
Respond in writing to enquiries and complaints in the tourism and travel industry This standard has expired and is no longer available. |
3 Credits | |||
| 18210 | Unit |
Demonstrate knowledge of communication and customer service skills in tourism and travel workplaces This standard has expired and is no longer available. |
3 Credits | |||
| 18223 | Unit |
Provide customer service in the tourism and travel industry This standard has expired and is no longer available. |
4 Credits | |||
| 18226 | Unit |
Apply cross-cultural communication for the tourism industry |
3 Credits |
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| 18227 | Unit |
Demonstrate knowledge of support mechanisms for customers with specific needs in a tourism or travel workplace |
2 Credits |
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| 18228 | Unit |
Demonstrate knowledge of specific New Zealand regions as tourist destinations |
8 Credits |
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| 18238 | Unit |
Demonstrate knowledge of the tourism industry in New Zealand This standard has expired and is no longer available. |
6 Credits | |||
| 18280 | Unit |
Demonstrate knowledge of and use email and Internet in the tourism and travel industry This standard has expired and is no longer available. |
3 Credits | |||
| 20489 | Unit |
Describe the legal responsibilities of employees in the tourism and travel industry This standard has expired and is no longer available. |
4 Credits | |||
| 21231 | Unit |
Demonstrate knowledge of the sales function and process in tourism and travel workplaces This standard has expired and is no longer available. |
5 Credits | |||
| 23755 | Unit |
Identify and self-evaluate the demands of a specific role in a tourism workplace |
3 Credits |
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| 23756 | Unit |
Design, implement, and evaluate a personal development plan for a role in a tourism workplace This standard is expiring. The last date for assessment to take place is 31 December 2024. |
4 Credits |
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| 23758 | Unit |
Demonstrate knowledge of communication and customer service theory in a tourism workplace |
4 Credits |
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| 23759 | Unit |
Provide customer service experiences in a tourism workplace |
10 Credits |
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| 23760 | Unit |
Work in a team on a tourism workplace task or project |
3 Credits |
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| 23763 | Unit |
Describe and process retail payments in a tourism workplace This standard is expiring. The last date for assessment to take place is 31 December 2024. |
2 Credits |
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| 23764 | Unit |
Demonstrate verbal communication skills in a wide range of tourism contexts |
3 Credits |
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| 23766 | Unit |
Demonstrate knowledge of the tourism industry |
5 Credits |
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| 23768 | Unit |
Describe the legal rights and responsibilities of employees and employers in a tourism workplace |
5 Credits |
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| 23769 | Unit |
Demonstrate knowledge of the sales function within a tourism workplace |
3 Credits |
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| 24725 | Unit |
Describe and analyse the economic impact of tourism This standard is expiring. The last date for assessment to take place is 31 December 2024. |
4 Credits |
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| 24733 | Unit |
Describe and promote a New Zealand tourist destination |
5 Credits |
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| 25352 | Unit |
Demonstrate and apply knowledge of environmental responsibility in a tourism workplace This standard is expiring. The last date for assessment to take place is 31 December 2024. |
4 Credits |
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| 26472 | Unit |
Demonstrate knowledge of and respond to customer complaints in a tourism workplace |
4 Credits |
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| 29763 | Unit |
Deliver a consumable craft product tasting experience and give advice on local tourism attractions to visitors |
3 Credits |
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| 29764 | Unit |
Deliver an alcoholic beverage tasting experience for a tourism workplace |
6 Credits |
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| 33212 | Unit |
Describe and analyse the economic, socio-cultural, and environmental impacts of tourism |
5 Credits |
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| 33213 | Unit |
Demonstrate knowledge of sustainable practice in a tourism workplace |
5 Credits |
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| 5070 | Unit |
Develop personal plans for a work role in a tourism and travel industry environment This standard has expired and is no longer available. |
3 Credits | |||
| 5374 | Unit |
Demonstrate knowledge of the elements of the New Zealand tourism industry This standard has expired and is no longer available. |
12 Credits | |||
| 5548 | Unit |
Provide information to visitors This standard has expired and is no longer available. |
3 Credits | |||
| 5549 | Unit |
Provide a service to visitors This standard has expired and is no longer available. |
3 Credits | |||
| 5550 | Unit |
Guide visitors through an attraction This standard has expired and is no longer available. |
6 Credits | |||
| 5563 | Unit |
Conduct arrival and departure transfers for visitors This standard is expiring. The last date for assessment to take place is 31 December 2024. |
4 Credits |
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| 5564 | Unit |
Advise visitors about food and beverages available in New Zealand This standard has expired and is no longer available. |
3 Credits | |||
| 5565 | Unit |
Assist visitors to meet New Zealand driving requirements This standard is expiring. The last date for assessment to take place is 31 December 2024. |
3 Credits |
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| 9806 | Unit |
Demonstrate knowledge of the elements of the New Zealand tourism industry This standard has expired and is no longer available. |
6 Credits | |||
| 9808 | Unit |
Demonstrate communication and customer service skills in the tourism or travel industries This standard has expired and is no longer available. |
15 Credits | |||
| Level 4 | ||||||
| 12410 | Unit |
Demonstrate knowledge of the principles and practice of ecological tourism management This standard is expiring. The last date for assessment to take place is 31 December 2024. |
3 Credits |
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| 13175 | Unit |
Analyse and explain the development of public attitudes towards leisure and recreation in relation to tourism This standard is expiring. The last date for assessment to take place is 31 December 2024. |
3 Credits |
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| 18229 | Unit |
Demonstrate knowledge of legislation relating to the tourism and travel industry This standard has expired and is no longer available. |
8 Credits | |||
| 18364 | Unit |
Demonstrate leadership skills in a tour context This standard has expired and is no longer available. |
4 Credits | |||
| 18365 | Unit |
Manage health and safety in a tourism workplace |
4 Credits |
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| 25349 | Unit |
Demonstrate knowledge of tour group leadership skills |
4 Credits |
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| 26426 | Unit |
Perform an internal legislative compliance audit of a tourism workplace |
6 Credits |
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| 26427 | Unit |
Analyse and respond to feedback received in a tourism workplace |
4 Credits |
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| 26428 | Unit |
Develop a policy, procedure, or system for a tourism workplace This standard is expiring. The last date for assessment to take place is 31 December 2024. |
5 Credits |
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| 26429 | Unit |
Develop a proposal to collaborate with local business operators to enhance a visitor's experience or extend their stay |
6 Credits |
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| 28285 | Unit |
Explain and apply the practices and principles of sustainable tourism management |
8 Credits |
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| 28288 | Unit |
Demonstrate knowledge of visitor information centres, their governance, and their objectives |
3 Credits |
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| 30627 | Unit |
Demonstrate knowledge of and present the natural features of Aotearoa New Zealand to visitors This standard is expiring. The last date for assessment to take place is 31 December 2024. |
8 Credits |
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| 5551 | Unit |
Guide visitors through an itinerary This standard has expired and is no longer available. |
6 Credits | |||
| 5560 | Unit |
Guide visitors through an adventure tourism attraction This standard has expired and is no longer available. |
32 Credits | |||
| 5561 | Unit |
Deliver commentaries to visitors This standard has expired and is no longer available. |
4 Credits | |||
| 5562 | Unit |
Present the characteristics of Aotearoa New Zealand as a visitor destination |
12 Credits |
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| 9807 | Unit |
Demonstrate knowledge of the significance of the tourism industry to New Zealand |
6 Credits |
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| 9834 | Unit |
Demonstrate knowledge of legislation relating to the tourism industry This standard has expired and is no longer available. |
3 Credits | |||
| Level 5 | ||||||
| 13173 | Unit |
Analyse tourism and travel systems and structures |
5 Credits |
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| 13176 | Unit |
Develop a customer service induction policy for staff training for a tourism enterprise This standard has expired and is no longer available. |
6 Credits | |||
| 20486 | Unit |
Analyse the social, cultural, environmental, and community contexts of tourism enterprises This standard has expired and is no longer available. |
10 Credits | |||
| 20488 | Unit |
Analyse the current state of, and factors impacting on the future of, New Zealand tourism and travel |
8 Credits |
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| 20675 | Unit |
Analyse the process for marketing tourism destinations and its application This standard is expiring. The last date for assessment to take place is 31 December 2024. |
6 Credits |
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| 25351 | Unit |
Apply tour group leadership skills This standard is expiring. The last date for assessment to take place is 31 December 2024. |
10 Credits |
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| 26261 | Unit |
Explain and analyse the social, cultural, environmental, and community contexts of a tourism or travel workplace This standard is expiring. The last date for assessment to take place is 31 December 2024. |
8 Credits |
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| 26262 | Unit |
Evaluate customer service and develop a customer service strategy for a tourism or travel workplace |
8 Credits |
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| 5553 | Unit |
Formulate and establish a visitor event or series This standard is expiring. The last date for assessment to take place is 31 December 2024. |
20 Credits |
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| 5554 | Unit |
Arrange and manage a visitor event This standard is expiring. The last date for assessment to take place is 31 December 2024. |
10 Credits |
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| 5555 | Unit |
Arrange and manage a visitor conference This standard is expiring. The last date for assessment to take place is 31 December 2024. |
20 Credits |
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| 5556 | Unit |
Plan, develop, and market a visitor destination This standard is expiring. The last date for assessment to take place is 31 December 2024. |
20 Credits |
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| 5557 | Unit |
Market a visitor facility This standard is expiring. The last date for assessment to take place is 31 December 2024. |
12 Credits |
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| 5558 | Unit |
Market a conference or visitor event This standard is expiring. The last date for assessment to take place is 31 December 2024. |
4 Credits |
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| 8635 | Unit |
Demonstrate knowledge of the concepts of supply and demand in tourism marketing and growth This standard has expired and is no longer available. |
8 Credits | |||
| 8637 | Unit |
Analyse the concepts of supply and demand in tourism |
6 Credits |
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| Level 6 | ||||||
| 13172 | Unit |
Research the requirements for establishing and operating a small to medium size tourism or travel workplace |
15 Credits |
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| 13174 | Unit |
Develop a plan to manage the potential impact of an issue facing the New Zealand Tourism Industry This standard has expired and is no longer available. |
12 Credits | |||
| 13177 | Unit |
Develop a customer service strategy for a tourism enterprise This standard has expired and is no longer available. |
6 Credits | |||
| 20487 | Unit |
Analyse customer service and develop customer service strategies for a tourism enterprise This standard has expired and is no longer available. |
8 Credits | |||
| 5552 | Unit |
Plan and establish a visitor facility This standard is expiring. The last date for assessment to take place is 31 December 2024. |
20 Credits |
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| 5559 | Unit |
Manage a visitor facility This standard is expiring. The last date for assessment to take place is 31 December 2024. |
5 Credits |
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| 8636 | Unit |
Appraise and modify information technology systems for tourism applications This standard has expired and is no longer available. |
12 Credits | |||