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Visitor Services
Level 3
23758 Unit Demonstrate knowledge of communication and customer service theory in a tourism workplace
4 Credits
Word  PDF
Version 4
This unit standard replaced unit standard 18210.
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People credited with this unit standard are able to: demonstrate knowledge of the interpersonal communication process in a tourism work-related context; and identify elements of customer service in a tourism workplace.
Consent & Moderation Requirements: CMR 112



Standard-setting body: Ringa Hora Services Workforce Development Council

Data as at 07 December 2023