- Home
- Qualifications and standards
- NCEA
- M?ori and Pasifika
-
Providers and partners
- About education organisations
- NZQA's quality assurance system for tertiary education organisations
- Guidelines and forms
- Quick links to NZQF documents
- Consistency of graduate outcomes
- Approval, accreditation and registration
- Monitoring and Assessment
- Self-assessment
- External evaluation and review
- Assessment and moderation of standards
- Submitting results and awarding qualifications and micro-credentials
- Interim domestic Code of Practice (current)
- International Code of Practice (current)
- Tertiary and International Learners Code of Practice
- Offshore use of qualifications and programmes
- Assessment and moderation
- registration-and-accreditation
- caring-for-international-students
- Reform of Vocational Education
- International Education planning
- international
- About us
Framework search results
Assessment Standards
| Visitor Services | |||||||||||
| Level 3 | |||||||||||
| 23758 | Unit |
Demonstrate knowledge of communication and customer service theory in a tourism workplace |
4 Credits |
|
|||||||
| Version 3 | |||||||||||
| This unit standard replaced unit standard 18210. | |||||||||||
| View Education Organisations with Consent to Assess | |||||||||||
| People credited with this unit standard are able to demonstrate knowledge of the interpersonal communication process in a tourism work-related context; and identify elements of customer service in a tourism workplace. | |||||||||||
|
|||||||||||
|
|||||||||||
Data as at 21 March 2023