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Visitor Services
Level 3
23758 Unit Demonstrate knowledge of communication and customer service theory in a tourism workplace
4 Credits
Word  PDF
Version 3
This unit standard replaced unit standard 18210.
View Education Organisations with Consent to Assess
People credited with this unit standard are able to demonstrate knowledge of the interpersonal communication process in a tourism work-related context; and identify elements of customer service in a tourism workplace.
Consent & Moderation Requirements: CMR 78



Standard-setting body: Ringa Hora Services Workforce Development Council
Te P?kenga - New Zealand Institute of Skills and Technology

Data as at 21 March 2023