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Assessment Standards

Service Delivery
Level 2
57 Unit Provide customer service
2 Credits
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Version 10
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This unit standard is for people entering, or employed in, the service sector who would like to build their customer service skills. People credited with this unit standard are able to: describe customer service; provide customer service; and respond to a customer complaint.
Consent & Moderation Requirements: CMR 112

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Standard-setting body: Ringa Hora Services Workforce Development Council
Te P?kenga WBL Ltd. T/A ServiceIQ

Data as at 31 January 2023