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Assessment Standards

Service Delivery
Level 2
62 Unit Maintain personal presentation and a positive attitude in a workplace involving customer contact
3 Credits
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Version 10
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This unit standard is for those people working in positions involving customer contact. People credited with this unit standard are able to: describe personal hygiene and presentation requirements for a workplace involving customer contact; describe factors that project a positive attitude; present a positive image; and maintain personal presentation and a positive attitude, in a workplace involving customer contact.
Consent & Moderation Requirements: CMR 112

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Standard-setting body: Ringa Hora Services Workforce Development Council
Te P?kenga WBL Ltd. T/A ServiceIQ

Data as at 31 January 2023