Domain - Sales Transactions

Domain - Sales Transactions

Search Standards

All unit standards registered on the Directory of Assessment Standards may be accessed here. 

TOP > Service Sector > Retail, Distribution, and Sales > Sales Transactions

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Assessment Standards

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Level 1

Pack customer purchases in a retail or distribution environment
This standard has expired and is no longer available.

Version 4

11946 Unit Standard 1 Credits

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People credited with this unit standard are able to: prepare to pack customer purchases; and complete packing of customer purchases, in a retail or distribution environment, in accordance with organisational procedures.

Standard-setting body:

ServiceIQ

Gift wrap customer purchases
This standard has expired and is no longer available.

Version 4

11947 Unit Standard 2 Credits

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People credited with this unit standard are able to: prepare to gift wrap customer purchases; and complete gift wrapping of customer purchases; in accordance with organisational procedures.

Standard-setting body:

ServiceIQ

Process simple sales transactions in a retail or distribution environment in accordance with organisational procedures
This standard has expired and is no longer available.

Version 7 This unit standard and unit standard 11942 have been replaced by unit standard 28295.

58 Unit Standard 2 Credits

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People credited with this unit standard are able to process simple sales transactions in a retail or distribution environment in accordance with organisational procedures.

Standard-setting body:

ServiceIQ

Level 2

Assist customers to select goods and/or services

Word  PDF

Version 6

11938 Unit Standard 5 Credits

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People credited with this unit standard are able to: approach customers; identify customer''s needs; provide options for goods and/or services to meet customer''s needs; and close sale, in accordance with organisational procedures.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of customer shopping and buying motives
This standard has expired and is no longer available.

Version 6 This unit standard and unit standard 58 have been replaced by unit standard 28295.

11942 Unit Standard 3 Credits

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People credited with this unit standard are able to explain customer motives for shopping and for buying products or services.

Standard-setting body:

ServiceIQ

Process layby sales
This standard has expired and is no longer available.

Version 4

11945 Unit Standard 3 Credits

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People credited with this unit standard are able to: explain the terms and conditions of layby accounts to customers; and in accordance with organisational procedures, process layby applications; store layby goods; release layby goods on receipt of final payment; and cancel laybys.

Standard-setting body:

ServiceIQ

Receive and process returned goods in a retail or distribution environment
This standard has expired and is no longer available.

Version 5

11948 Unit Standard 3 Credits

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People credited with this unit standard are able to receive and process returned goods, in a retail or distribution environment, in accordance with organisational procedures.

Standard-setting body:

ServiceIQ

Demonstrate cash handling skills for banking in a retail or distribution environment
This standard has expired and is no longer available.

Version 4 This unit standard and unit standard 403 have been replaced by unit standard 28298.

11955 Unit Standard 2 Credits

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People credited with this unit standard are able to count, and prepare takings for banking in a retail or distribution environment, in accordance with organisational procedures.

Standard-setting body:

ServiceIQ

Assist customers to select fitted goods
This standard has expired and is no longer available.

Version 4

11987 Unit Standard 5 Credits

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People credited with this unit standard are able to assist customers to select fitted goods.

Standard-setting body:

ServiceIQ

Complete service contracts for purchased goods in a retail or distribution environment
This standard has expired and is no longer available.

Version 4

11990 Unit Standard 4 Credits

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People credited with this unit standard are able to: agree terms of service contract with customer; and complete service contract for purchased goods, in a retail or distribution environment, in accordance with organisational procedures.

Standard-setting body:

ServiceIQ

Complete customer hire purchase applications
This standard has expired and is no longer available.

Version 4

12004 Unit Standard 2 Credits

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People credited with this unit standard are able to explain terms of hire purchase agreement to customers, and process customer hire purchase applications, in accordance with organisational procedures.

Standard-setting body:

ServiceIQ

Sell goods and/or services in a retail environment under supervision
This standard has expired and is no longer available.

Version 6

12008 Unit Standard 6 Credits

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People credited with this unit standard are able to demonstrate personal skills required for selling goods and/or services, and demonstrate steps of the sales process in a retail or distribution environment.

Standard-setting body:

ServiceIQ

Complete customer account applications in a retail or distribution environment
This standard has expired and is no longer available.

Version 4

12010 Unit Standard 2 Credits

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People credited with this unit standard are able to, explain terms of account to customers and process customer account applications in a retail or distribution environment, in accordance with organisational procedures.

Standard-setting body:

ServiceIQ

Complete checkout sales transactions

Word  PDF

Version 5

20248 Unit Standard 2 Credits

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People credited with this unit standard are able to: demonstrate knowledge of processing customer payments in a retail environment; demonstrate knowledge of procedures in the event of robbery or theft; maintain checkout sales area and equipment; and process sales transactions at the checkout.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Demonstrate knowledge of serving customers in a retail environment

Word  PDF

Version 3 This unit standard replaced unit standard 58 and unit standard 11942.

28295 Unit Standard 5 Credits

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This theory-based unit standard is for people who are training to work in a retail environment and includes a basic understanding of the requirements related to serving customers. People credited with this unit standard are able to demonstrate knowledge of: applying personal skills to serving customers and enhancing the customer experience; selling strategies that impact on a positive customer experience; and customer expectations when purchasing goods, in a retail environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Receive customer payments
This standard has expired and is no longer available.

Version 5 This unit standard and unit standard 11955 have been replaced by unit standard 28298.

403 Unit Standard 3 Credits

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People credited with this unit standard are able to maintain point of sale and accept customer payments at point of sale.

Standard-setting body:

ServiceIQ

Level 3

Serve customers face to face in a wide range of contexts

Word  PDF

Version 7

11817 Unit Standard 4 Credits

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People credited with this unit standard are able to: create the customer''s first impression of organisation''s service; identify and meet customer''s needs and expectations; and close customer interaction, in accordance with organisational procedures.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Apply skills and qualities of a salesperson in a retail or distribution environment

Word  PDF

Version 7

11831 Unit Standard 6 Credits

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People credited with this unit standard are able to: describe skills and qualities of a salesperson, and apply skills and qualities of a salesperson during a sales transaction, in a retail or distribution environment, in accordance with organisational procedures.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Complete foreign currency sales transactions in a retail or distribution environment
This standard has expired and is no longer available.

Version 4

11944 Unit Standard 2 Credits

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People credited with this unit standard are able to: exchange foreign currency and complete sales transactions in New Zealand currency, in a retail or distribution environment, in accordance with organisational procedures.

Standard-setting body:

ServiceIQ

Prepare a float and reconcile sales records and takings in a retail or distribution environment
This standard has expired and is no longer available.

Version 5 This unit standard has been replaced by unit standard 28299.

11956 Unit Standard 3 Credits

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People credited with this unit standard are able to prepare a float, and reconcile sales records and takings, in a retail or distribution environment, in accordance with organisational procedures.

Standard-setting body:

ServiceIQ

Complete sales transactions in a retail or distribution environment

Word  PDF

Version 6

12009 Unit Standard 5 Credits

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People credited with this unit standard are able to identify customer needs in a sales transaction, and complete sales transactions in accordance with organisational procedures, in a retail or distribution environment.

Consent & Moderation Requirements:

CMR 225 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council ServiceIQ

Sell goods and/or services over the telephone
This standard has expired and is no longer available.

Version 7 This unit standard has been replaced by unit standard 26862.

379 Unit Standard 3 Credits

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People credited with this unit standard are able to prepare to sell goods and/or services over the telephone; greet customers over the telephone; identify customer needs and expectations over the telephone; sell goods and/or services to customers over the telephone.

Standard-setting body:

ServiceIQ - Retail Institute ServiceIQ

Operate as an organisational representative and/or consultant
This standard has expired and is no longer available.

Version 3

412 Unit Standard 6 Credits

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People credited with this unit standard will be able to demonstrate knowledge of an organisation and its goods and/or services, and prospect for clients.

Standard-setting body:

ServiceIQ - Retail Institute ServiceIQ

Level 5

Negotiate and implement sales contracts
This standard has expired and is no longer available.

Version 4

11821 Unit Standard 4 Credits

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People credited with this unit standard are able to prepare draft sales contracts, negotiate sales contracts, and implement sales contracts.

Standard-setting body:

ServiceIQ - Retail Institute ServiceIQ

Data as at 29 June 2022