Domain - Visitor Information

Domain - Visitor Information

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Assessment Standards

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Level 3

Demonstrate knowledge of an i-SITE visitor information centre operation

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Version 4

25755 Unit Standard 4 Credits

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This unit standard is for people working in an i-SITE visitor information centre. People credited with this unit standard are able to: demonstrate use of the i-SITE Visitor Information Centre membership website; identify and explain the role of key stakeholders involved in the i-SITE brand; and demonstrate knowledge of the i-SITE New Zealand current strategic plan, brand values and marketing activities, and membership standards and requirements.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Perform reconciliation processes on the i-SITE Visitor Centre computer systems
This standard has expired and is no longer available.

Version 2

25757 Unit Standard 2 Credits

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This unit standard is for people working in an i-SITE Visitor Centre. People credited with this unit standard are able to: perform reconciliation processes on the i-SITE Visitor Centre computer systems; and describe i-SITE Visitor Centre monitoring systems.

Standard-setting body:

Te P?kenga - New Zealand Institute of Skills and Technology

Provide services to visitors using information technology systems in a tourism workplace

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Version 3

28292 Unit Standard 4 Credits

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This unit standard is for people working in a workplace that provides visitor information as part of its core business. People credited with this unit standard are able to, in a tourism workplace: provide services to visitors using information technology systems; and optimise the effectiveness of information technology systems.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Process information needed by visitors

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Version 7

9246 Unit Standard 3 Credits

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This unit standard is for people working or intending to work in a workplace that provides information to visitors as part of its core business. People credited with this unit standard are able to: select, record, and maintain reference information for visitors; retrieve information required by visitors; prepare and provide information required by visitors; and carry out follow-up after visitor enquiry.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 4

Operate systems and processes in a visitor information centre

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Version 5

18819 Unit Standard 10 Credits

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This unit standard is for people working in a workplace that provides visitor information as part of its core business. People credited with this unit standard are able to: prepare the delivery of visitor information; provide visitor information; operate a reservation system in a visitor information context; compile and maintain data and reference material; and complete visitor information duties.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Use a visitor information centre computer systems
This standard is expiring. The last date for assessment to take place is 31 December 2025.

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Version 4

25756 Unit Standard 4 Credits

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This unit standard is for people working in a visitor information centre. People credited with this unit standard are able to: use a visitor information centre booking system; perform reconciliation processes on a visitor information centre computer system; and perform audit monitoring on a visitor information centre computer system.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Perform management functions on a visitor information centre computer systems
This standard is expiring. The last date for assessment to take place is 31 December 2025.

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Version 4

25758 Unit Standard 2 Credits

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This unit standard is for people working in a visitor information centre. People credited with this unit standard are able to: obtain and analyse reporting information from a visitor information centre computer system; and manage operator information on a visitor information centre database.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Provide client services in a visitor information centre

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Version 3

28289 Unit Standard 4 Credits

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This unit standard is for people working in a visitor information centre. People credited with this unit standard are able to provide client services in a visitor information centre.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Provide visitors with itinerary advice to enhance travel and tourism experiences

Word  PDF

Version 3

28290 Unit Standard 9 Credits

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This unit standard is for people working in a workplace that provides visitor information as part of its core business. People credited with this unit standard are able to: provide visitors with itinerary advice to enhance travel and tourism experiences; and demonstrate knowledge of how tourism business relationships can enhance experiences of tourism workplace visitors.

Consent & Moderation Requirements:

CMR 112 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 5

Promote provision of visitor information
This standard is expiring. The last date for assessment to take place is 31 December 2025.

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Version 6

12461 Unit Standard 15 Credits

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This unit standard is for people holding, or intending to hold, management responsibility for a workplace that provides information to visitors as part of their core business. People credited with this unit standard are able to: maintain relationships with controlling authorities; create plans for establishing and maintaining contact with operational stakeholders; and establish and maintain awareness of the provision of visitor information services.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Data as at 19 April 2024