Domain - Airport Customer Service
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| 0 Qualifications | 8 Assessment Standards (8 Units) | View Education Organisations with Consent to Assess |
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Assessment Standards
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Level 3
Complete check-in for single passenger without baggage
Version 3
27230 Unit Standard 6 Credits
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People credited with this unit standard are able to: prepare workstation and check-in for a single passenger without baggage; display and check flight information; display and check passenger details; accept passenger onto flight; and finalise passenger check-in process.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Complete check-in for multiple passengers travelling together with checked baggage
Version 3
27231 Unit Standard 10 Credits
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People credited with this unit standard are able to: prepare workstation and commence check-in for multiple passengers travelling together with checked baggage; display and amend passengers'' details; process passengers'' baggage; accept passengers onto flight; and finalise the check-in process.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Demonstrate knowledge of on-carriage and in-carriage, and entries in the DCS as part of the check-in process
Version 3
27232 Unit Standard 4 Credits
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People credited with this unit standard are able to demonstrate knowledge of on-carriage and in-carriage, and entries used in the Departure Control System (DCS).
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Use a Departure Control System (DCS) to confirm international travel eligibility
Version 3
27233 Unit Standard 4 Credits
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People credited with this unit standard are able to: identify entry and transit requirements using Timatic; identify passengers who require further entry or transit verification; process entry and transit information into a DCS for travel to the USA; and process entry and transit information into a DCS for travel to Australia.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Demonstrate knowledge of international travel documents and check key features of a passport and visa
Version 3
27234 Unit Standard 2 Credits
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People credited with this unit standard are able to: identify international travel documents and explain their purpose; identify and describe key features of a passport and check a passport holder''s photo and details; identify and check key features of a visa; and identify supplementary travel documents.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Process fragile and oversize baggage items for carriage by air
Version 3
27235 Unit Standard 3 Credits
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People credited with this unit standard are, for carriage on an aircraft, able to: identify handling procedures for fragile and oversize baggage items, and process fragile and oversize baggage items.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Provide assistance for an unaccompanied minor travelling by air
Version 3
27236 Unit Standard 4 Credits
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People credited with this unit standard are able to complete: documentation; departure procedures; and arrival procedures, for an unaccompanied minor.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Provide assistance to passengers with a disability at an airport
Version 3
27237 Unit Standard 6 Credits
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People credited with this unit standard are able to: demonstrate an awareness of, and appropriate responses to, passengers with a disability; and assist passengers with disabilities.
Consent & Moderation Requirements:
CMR 28
Standard-setting body:
Data as at 2025-05-01 23:01:07.45