Domain - Case Management
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0 Qualifications | 13 Assessment Standards (13 Units) | View Education Organisations with Consent to Assess |
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Assessment Standards
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Level 4
Keep yourself and others safe in case management situations involving conflict
Version 2
30729 Unit Standard 5 Credits
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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - prepare to keep yourself and others safe in case management situations involving conflict; - act to keep yourself and others safe in case management situations involving conflict; and - carry out post-incident actions.
Consent & Moderation Requirements:
Standard-setting body:
Level 5
Build and maintain effective and respectful relationships in case management
Version 2
30728 Unit Standard 24 Credits
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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - interact with clients, using a client-centred approach, to gather case information and develop constructive relationships; and - interact with internal and external stakeholders to provide services and support for a diverse range of clients.
Consent & Moderation Requirements:
Standard-setting body:
Demonstrate knowledge of and apply strategies for own self-care in the case management role
Version 2
30730 Unit Standard 6 Credits
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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - analyse negative impact of the case management role on own health and wellbeing; and - demonstrate knowledge of, and apply, strategies to manage impacts of the role to maintain wellbeing and build resilience.
Consent & Moderation Requirements:
Standard-setting body:
Plan and manage workflow and meet case management requirements
Version 2
30731 Unit Standard 11 Credits
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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - plan and manage case management caseload; and - manage cases and meet case management requirements.
Consent & Moderation Requirements:
Standard-setting body:
Determine and action solutions to complex case management issues
Version 2
30732 Unit Standard 12 Credits
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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - analyse complex case-related issues; and - develop and action an outcome-based solutions to the issues.
Consent & Moderation Requirements:
Standard-setting body:
Determine, communicate, apply, and record decisions in a case management context
Version 2
30733 Unit Standard 22 Credits
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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - make considered decisions in relation to client needs, entitlements and services; and - communicate, apply, and record case decisions.
Consent & Moderation Requirements:
Standard-setting body:
Level 6
Provide subject matter expertise in a case management context
This standard has expired and is no longer available.
Version 2
30925 Unit Standard 12 Credits
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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to: - provide subject matter expertise to stakeholders regarding cases; and - provide advice to effect efficient management of cases.
Standard-setting body:
Provide risk management leadership in a case management context
This standard has expired and is no longer available.
Version 2
30926 Unit Standard 12 Credits
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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to: - assess and articulate significant risk in a case management context; and - recommend options for risk management.
Standard-setting body:
Reflect on professional and ethical behaviour, and model skills and strategies, in case management
This standard has expired and is no longer available.
Version 2
30927 Unit Standard 11 Credits
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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to: - reflect on, and act to improve, own professional and ethical behaviour in case management; and - model and promote the use of skills and strategies in case management.
Standard-setting body:
Identify, build, and maintain effective networks and critical relationships to ensure efficient progression of cases
This standard has expired and is no longer available.
Version 2
30928 Unit Standard 12 Credits
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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to identify, build, and maintain effective networks and critical relationships to ensure efficient progression of cases.
Standard-setting body:
Investigate, and recommend resolutions to, specialist and escalated cases and to case-related complaints
This standard has expired and is no longer available.
Version 2
30929 Unit Standard 11 Credits
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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to investigate, and recommend resolution to, specialist and escalated cases and to case-related complaints.
Standard-setting body:
Influence, lead, and champion improvements in case management policy, procedure, and practice
This standard has expired and is no longer available.
Version 2
30930 Unit Standard 15 Credits
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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to: - contribute to and influence development of policies and procedures to improve the organisation''s case management function; and - lead and champion improvements in case management practice.
Standard-setting body:
Engage in improving case management performance through coaching, training, guidance, and support
This standard has expired and is no longer available.
Version 2
30931 Unit Standard 7 Credits
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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to: - coach and help train others in the case management context; and - provide ongoing guidance and support to case managers.
Standard-setting body:
Data as at 15 February 2025