Domain - Case Management

Domain - Case Management

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Assessment Standards

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Level 4

Keep yourself and others safe in case management situations involving conflict

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30729 Unit Standard 5 Credits

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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - prepare to keep yourself and others safe in case management situations involving conflict; - act to keep yourself and others safe in case management situations involving conflict; and - carry out post-incident actions.

Consent & Moderation Requirements:

CMR 121 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 5

Build and maintain effective and respectful relationships in case management

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30728 Unit Standard 24 Credits

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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - interact with clients, using a client-centred approach, to gather case information and develop constructive relationships; and - interact with internal and external stakeholders to provide services and support for a diverse range of clients.

Consent & Moderation Requirements:

CMR 121 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Demonstrate knowledge of and apply strategies for own self-care in the case management role

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30730 Unit Standard 6 Credits

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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - analyse negative impact of the case management role on own health and wellbeing; and - demonstrate knowledge of, and apply, strategies to manage impacts of the role to maintain wellbeing and build resilience.

Consent & Moderation Requirements:

CMR 121 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Plan and manage workflow and meet case management requirements

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30731 Unit Standard 11 Credits

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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - plan and manage case management caseload; and - manage cases and meet case management requirements.

Consent & Moderation Requirements:

CMR 121 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Determine and action solutions to complex case management issues

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30732 Unit Standard 12 Credits

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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - analyse complex case-related issues; and - develop and action an outcome-based solutions to the issues.

Consent & Moderation Requirements:

CMR 121 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Determine, communicate, apply, and record decisions in a case management context

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30733 Unit Standard 22 Credits

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This unit standard is intended for people who work in case management roles in the public or private sectors. People credited with this unit standard are able to: - make considered decisions in relation to client needs, entitlements and services; and - communicate, apply, and record case decisions.

Consent & Moderation Requirements:

CMR 121 Word PDF

Standard-setting body:

Ringa Hora Services Workforce Development Council

Level 6

Provide subject matter expertise in a case management context
This standard is expiring. The last date for assessment to take place is 31 December 2024.

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30925 Unit Standard 12 Credits

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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to: - provide subject matter expertise to stakeholders regarding cases; and - provide advice to effect efficient management of cases.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Provide risk management leadership in a case management context
This standard is expiring. The last date for assessment to take place is 31 December 2024.

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30926 Unit Standard 12 Credits

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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to: - assess and articulate significant risk in a case management context; and - recommend options for risk management.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Reflect on professional and ethical behaviour, and model skills and strategies, in case management
This standard is expiring. The last date for assessment to take place is 31 December 2024.

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30927 Unit Standard 11 Credits

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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to: - reflect on, and act to improve, own professional and ethical behaviour in case management; and - model and promote the use of skills and strategies in case management.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Identify, build, and maintain effective networks and critical relationships to ensure efficient progression of cases
This standard is expiring. The last date for assessment to take place is 31 December 2024.

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30928 Unit Standard 12 Credits

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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to identify, build, and maintain effective networks and critical relationships to ensure efficient progression of cases.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Investigate, and recommend resolutions to, specialist and escalated cases and to case-related complaints
This standard is expiring. The last date for assessment to take place is 31 December 2024.

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30929 Unit Standard 11 Credits

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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to investigate, and recommend resolution to, specialist and escalated cases and to case-related complaints.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Influence, lead, and champion improvements in case management policy, procedure, and practice
This standard is expiring. The last date for assessment to take place is 31 December 2024.

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30930 Unit Standard 15 Credits

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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to: - contribute to and influence development of policies and procedures to improve the organisation''s case management function; and - lead and champion improvements in case management practice.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Engage in improving case management performance through coaching, training, guidance, and support
This standard is expiring. The last date for assessment to take place is 31 December 2024.

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30931 Unit Standard 7 Credits

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This unit standard is intended for people who work in leadership case management roles in the public or private sectors. People credited with this unit standard are able to: - coach and help train others in the case management context; and - provide ongoing guidance and support to case managers.

Standard-setting body:

Ringa Hora Services Workforce Development Council

Data as at 22 April 2024