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- Revised Achievement Standards and supporting materials for assessment in 2025
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Your search found 6 Unit Standards
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Contact Centre Operations
Emergency Communications
| 18510 | Process emergency service calls at an emergency communications centre | 8 credits | Internal | |||||
| Unit standard | (90KB) (106KB) | |||||||
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| 18511 | Dispatch resources from an emergency communications centre in response to emergency service calls | 5 credits | Internal | |||||
| Unit standard | (86KB) (103KB) | |||||||
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| 16775 (expiring) | Demonstrate and apply knowledge of contact centre technology and systems | 5 credits | Internal | |||||
| Unit standard | (168KB) (111KB) | |||||||
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| 16777 (expiring) | Locate, organise, and utilise information to meet customer requirements in a contact centre | 5 credits | Internal | |||||
| Unit standard | (114KB) (107KB) | |||||||
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| 16778 (expiring) | Establish and maintain effective working relationships in a contact centre and wider organisation | 5 credits | Internal | |||||
| Unit standard | (154KB) (109KB) | |||||||
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| 28268 (expiring) | Communicate with contact centre customers and resolve enquiries | 15 credits | Internal | |||||
| Unit standard | (179KB) (112KB) | |||||||
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