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Your search found 6 Unit Standards
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Contact Centre Operations
Emergency Communications
| 16775 | Demonstrate and apply knowledge of contact centre technology and systems | 5 credits | Internal | |
| Unit standard | (124KB) (75KB) | |||
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| 16777 | Locate, organise, and utilise information to meet customer requirements in a contact centre | 5 credits | Internal | |
| Unit standard | (87KB) (68KB) | |||
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| 16778 | Establish and maintain effective working relationships in a contact centre and wider organisation | 5 credits | Internal | |
| Unit standard | (118KB) (70KB) | |||
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| 18510 | Process emergency service calls at an emergency communications centre | 8 credits | Internal | |
| Unit standard | (90KB) (106KB) | |||
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| 18511 | Dispatch resources from an emergency communications centre in response to emergency service calls | 5 credits | Internal | |
| Unit standard | (86KB) (103KB) | |||
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| 28268 | Communicate with contact centre customers and resolve enquiries | 15 credits | Internal | |
| Unit standard | (126KB) (75KB) | |||
| View NQF Download file(s) as zip | ||||
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