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Your search found 4 Unit Standards
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16775 | Demonstrate and apply knowledge of contact centre technology and systems | 5 credits | Internal | |
Unit standard | (124KB) (75KB) | |||
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16777 | Locate, organise, and utilise information to meet customer requirements in a contact centre | 5 credits | Internal | |
Unit standard | (87KB) (68KB) | |||
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16778 | Establish and maintain effective working relationships in a contact centre and wider organisation | 5 credits | Internal | |
Unit standard | (118KB) (70KB) | |||
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28268 | Communicate with contact centre customers and resolve enquiries | 15 credits | Internal | |
Unit standard | (126KB) (75KB) | |||
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